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Systems Design And Operatons.edited

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Running Head: SYSTEMS DESIGN AND OPERATIONS 1
Systems Design and Operation
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SYSTEMS DESIGN AND OPERATIONS 2
Writing Questions
1. The consumer's perspective of quality is majorly dependent on two factors, the fitness
of a product for use and the design quality which will then determine the price. In
terms of fitness, a consumer is looking at how best suited the product is to its intended
purpose. Quality of design is mainly on the characteristics of a product or a service.
For example, a Toyota car and a Lamborghini are both fit for use, but the difference
comes in their designs. On the other hand, the perspective of producers lies more on
the quality of conformance that is ensuring that the product is produced according to
design specifications which will then determine the cost (Russell & Taylor, 2019).
2. Quality of design is inclined to the quality characteristics of the designed product.
When quality is met it determines the price. This means that the quality of design is
concerned with the marketing capabilities of the product. Quality of conformance on
the other hand deals more with the product specifications and characteristics. These
specifications will determine the cost. Quality of conformance is concerned with the
production of the services or the product. For example, in conformance, if a hotel
room is dirty at the time a guest is booking, it would have failed its design and
function as a hotel (Russell & Taylor, 2019).
3. While internal failures are reliant more on the producer and the products, external
failures are mainly brought about by the interaction between the consumer and the
products. Internal failures are brought about by the following factors scrap costs the
costs of products that are of poor quality and therefore need to discard them. Rework
costs this is the cost incurred when improving goods to meet the specification
standards. Process failure costs come about during the production process. Process
downtime cost is incurred when there is a need to close to solve a problem and price
downgrading costs due to the sale of products as low quality therefore sold as

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Running Head: SYSTEMS DESIGN AND OPERATIONS Systems Design and Operation Student’s Name Tutor’s Name Course Date 1 SYSTEMS DESIGN AND OPERATIONS 2 Writing Questions 1. The consumer's perspective of quality is majorly dependent on two factors, the fitness of a product for use and the design quality which will then determine the price. In terms of fitness, a consumer is looking at how best suited the product is to its intended purpose. Quality of design is mainly on the characteristics of a product or a service. For example, a Toyota car and a Lamborghini are both fit for use, but the difference comes in their designs. On the other hand, the perspective of producers lies more on the quality of conformance that is ensuring that the product is produced according to design specifications which will then determine the cost (Russell & Taylor, 2019). 2. Quality of design is inclined to the quality characteristics of the designed product. When quality is met it determines the price. This means that the quality of design is concerned with the marketing capabilities of the product. Quality of conformance on the other hand deals more with the product specifications and characteristics. These specifications will determine the cost. Quality of conformance is concerned with the production of the services or the product. For example, in conformance, if a hotel room is dirty at the time a guest is booking, it would have failed its design and function as a hotel (Russell & Taylor, 2 ...
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