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COM 200 Week 5 DQs


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DQ1Q: One of the most frustrating situations in the professional world is to work
with someone who is not professional in their job. This often makes it a very
disheartening work environment because of the low level of professionalism.
Have you ever found yourself in a situation where the work environment was not
professional? How did you handle the situation? Share an example. If your work
experience is limited, consider a time when you were working with others in a
different context, such as school or a club. Also, address how you can combat this in
the future with effective communication skills.
DQ1A: I had a client, many years ago, that was a southern good ole’ boy, as people called
him. He clearly believed women had their place at home and men were to earn the
money. When I would speak to him, he would make certain comments that led me to
believe he felt this way. Being a guy and a supplier of his, I just listened to his antics and
tried to continue on with the professional topic. Then, a time came when my client was in
town and came to visit the office for a meeting. One of my female employees was
present. I had anticipated handing off this account to her to handle going forward. I
wanted my client to get to know her and visa versa. Most of the meeting was spent going
over account details. However, every chance he got, he made references to her gender
role. He would say things about how he thought she might need a break to go powder her
nose. He also made a comment on the fact that she was wearing pants instead of a skirt.
He kept calling her Mrs. Cleaver. Her name was not Mrs. Cleaver. These comments were
not only uncalled for but also discriminating in my opinion. I felt bad for my employee;
as her boss, I stepped in to say something. I explained, very professionally, that she
would be the new account representative and she was very capable of handling his
account regardless of a skirt or pants. I went on to explain that she was well qualified and
had an established background of successes. I finished by telling him, in a joking tone but
firm look, that she was a tough cookie and she would put him in his place if he needed an
adjustment. Now, I would not have done this to any client of course. Each client would
have been different. Since he was a southern gentleman and a joker, I knew I could use a
little aggressive verbiage to get his attention and get him to quit picking on her. This took

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place about halfway through the meeting. At this point, my employee jumped into the
conversation more aggressively and made it very clear she knew what she was doing, his
account would be in her capable hands, and she was not going to take his biased gestures.
Years later, here we are and the customer is still in business with us. Since the lady I
assigned to his account has left us, this client has actually requested another woman to be
his account representative. It took my professional recognition and addressing of his
unwanted and unprofessional comments for him to realize the errors of his ways. Going
forward, I believe that any client that wished to be unprofessional, whether it is
specifically gender related or otherwise, would have to be handled on an individual basis.
Every person handled situations differently. If I were to address a southern gentleman
again about his cursing in meetings, it would likely be done in a joking tone but in an
aggressive way so that they knew it was an unwelcome gesture and unprofessional. If it
were a quiet or shy client that constantly made mistakes and blamed them on our
company, I would speak directly to them and openly tell them how it affected our
business; I would also discuss with him how we, together, could find a way to solve the
problem without risking our business loss. It is all about how you speak to the different
types of people that you feel may be behaving or speaking unprofessionally as to how
they receive the message. If you say it in a condescending manor, you are not likely to
gain their respect or learn from their lesson. If you observe their behavior and find how
you could get the message across in a way that would be well received, this is the most
Sole, K. (2011).Making connections: Understanding interpersonal communication. San
Diego, CA: Bridgepoint Education, Inc. (
DQ2Q: Social media (e.g., email, blogs, Facebook, Skype, Twitter) has played a
major role in changing the way that we all engage in interpersonal communication.
As we have learned this week, this form of communication through electronic media
is referred to as mediated communication.
As with everything, there are many pros and cons to using mediated communication
in our interpersonal relationships. How has mediated communication improved

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your interpersonal relationships? How has it hurt them? Provide examples to
illustrate your point.
DQ2A: Online media has proven a blessing as well as a curse. First, I will address the
blessing aspect. Since high school ended, I lost touch with a lot of people. It was due to
either distance or people moving and getting married. Some people I lost because I was
holding a childhood grudge and did not want to work things out. With things such as
Twitter and Facebook, I have been able to reconnect with many of those people. There
was one individual that I did not get along with in high school, but after I added him as a
friend, we made amends, since we are obviously adults now, and are getting along much
better. Facebook has been the social media method in which I have reconnected with
people I once knew. It enables people, who want to be found by others, to be found.
Twitter has been one of the facets in which I can get to know more personal stuff about
famous people. My wife actually became good friends with a famous racecar driver
through twitter; she had never met him before Twitter and now they are good friends. The
connections, or reconnection, are the most positive interpersonal communication example
to come from social media.
On the downside, there are a lot of aspects that hinder our interpersonal communication.
First, with social media come abbreviations, smiley faces, and acronyms. I cannot tell
you how many times someone has posted on my Facebook wall about something and I
could not tell if they were serious or joking because there was not an “lol” or smiley face
after it. In social media, you become reliant on special acronyms or smiley faces to tell
you the tone in which you should receive the text. Additionally, it has made people lazy.
There are abbreviations and acronyms for everything because people do not want, or
perhaps do not have time, to write the whole sentence out appropriately. My mother-in-
law sends me posts and such and I cannot even read what she is writing because it is so
abbreviated. This is how miscommunication comes from which leads me to another
downfall to social media in interpersonal communication. Sometimes people can
misconstrue your message if you do not place the appropriate “lol” or “jk” after a
comment. This open-web forum allows people to say anything about anyone. If you made

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Awesome! Perfect study aid.