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Troubleshooting Guide Final4 1

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Troubleshooting Guide (Windows 10) 1. General Troubleshooting Guidelines 1.1 What is Troubleshooting? 1.2 Troubleshooting Methodologies 1.3 Generic Questions 2 Troubleshooting Microsoft Windows 10 2.1 General Hardware Issues 2.1.1 General Software Issues 1 General Troubleshooting Guide Computer problems can be incredibly complex. Having knowledge of formal troubleshooting methodologies can be extremely helpful in resolving complicated issues. In this guide we will explain troubleshooting, the methods and the philosophy behind it. The second part of the guide will explain troubleshooting common issues with Window 10 OS. 1.1 What is Troubleshooting? Troubleshooting is the process of identifying and resolving a problem on a computer system. Troubleshooting is needed when a computer or some software becomes unresponsive or behaves in an abnormal way. 1.2 Troubleshooting Methodologies There are three common network troubleshooting methodologies and these approaches are based on the OSI Reference Model. The OSI model has seven layers: ● Layer 1: Physical ● Layer 2: Data Link ● Layer 3: Network ● Layer 4: Transport ● Layer 5: Session ● Layer 6: Presentation ● Layer 7: Application Within the OSI model, data flows from the layer 7 to layer 1 over a network through some type of physical cable, to the physical layer on the receiving end and then up to the receiver's application. Here are three types of troubleshooting methodologies based on the OSI model: ● Bot ...
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