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Training And Development

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Running Head: TRAINING AND DEVELOPMENT EXERCISE 1 Training and Development Student’s Name Institution Instructor’s Name Date TRAINING AND DEVELOPMENT EXERCISE The primary objective of the training and development exercise is to increase productivity because we acknowledge that the slightest disturbance can bring the business to its knees. Increasing productivity will also help the company to tackle the increasing competition in the market while reducing the cost of production. Increasing productivity will encompass updating the employees with the latest technologies, techniques, and processes. The training and development program will also be keen to improve services in the customer care department and to enhance employee communication and encourage peer training. It has been noted that there has been laxity in the customer care department of the Apple Factory in China. Apple is arguably one of the largest mobile phone and computer manufacturer in the world. Apple has many customers but the limited staff - some customers have complained about being left unattended to. Once customers have felt satisfied with the way they are handled in business, they are bound to become regular customers. It is, therefore, a wake-up call for the human resource department to revive the company’s reputation in China by hiring more personnel in consultation and inquiry faculties. A well-experienced and equipped team is required to handle the overflow of customer demands thereby improving ...
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