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Nonverbal Communication

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Communications

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Homework

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758gevonf

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1). Effective communication by the seller is paramount in attracting, satisfying, and retaining

clients. The reputation of a professional sales team is not only based on spoken communication

but also on non-verbal communication. The non-verbal communication significantly impacts the

first impression of customers and their experiences either positively or negatively in regard to

gestures, body language, facial expressions, proximity, etc. that is used by the seller. It is

unfortunate that with the increased research of non- verbal communication in human and social

sciences done in the recent decades, there is little that has been done in the field of marketing.

Interesting, one of the recent study approved the importance of non-verbal communication where

it found out that a significant percent, 55% of non-verbal communication is used in passing

across any message as opposed to 38% usage of voice and 7% of word communication.

2). From a nonverbal perspective, interpersonal communication entails eye contact, facial

expressions, postures, vocal tones and many more nonverbal cues regarded as body language.

The use of some given simple tools can help in interpreting nonverbal signals made by others

and respond to them appropriately. There are three levels of communicating with others namely:

what is said, how it said, and what accompanies the saying. It is estimated that 55% of our

communicated information is done through our actions as we speak. The distance between

individuals is of significance, where between 3ft and 5ft, we can alienate ourselves to avoid

contact, but between 5ft and 12ft, we are obligated to recognize others by communicating with

them. Status exchange is a common thing that happens in most meetings alongside greetings

and introductions. Usually, whoever offers a hand for shaking is regarded as the host.

Interestingly, much of the nonverbal communications are directed towards the eyes and

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eyebrows. In regard to eye contact, the ones who maintain eye contact are those listening while

those speaking do not necessarily maintain the contact.

3). The acceptance of some words in certain languages and unacceptance of the very words in

other language is a perfect example of differences existing in verbal communication. It is

important to be sensitive to the usage of written and oral communication alternatively from one

culture to another. Nonetheless, non-verbal communication is also important, with the level of

importance differing from one culture to another. Essentially, non-verbal communication entails

facial expressions, kinesics, proxemics, sense of time, and gestures. For instance, there is more

preference for Ñamaste compared to shaking of hands in the Indian culture.

4). The harmonious interplay of the three aspects of communication - visual (gestures and 55%

effect), sound (intonation, pitch, size - 38% effect), and verbal (words - 7% effect) are critical for

effective transfer of message. The extra validation of the verbal communication can be done by a

section of the nonverbal behavior in any usability test mode. In enhancing user understanding,

assessing cases for designers, and the collection of user data from multiple cultures, it is

mandatory to integrate and understand nonverbal communication.

5). You can be sending powerful messages regardless of the words you speak in terms of

nonverbal communication such as through the body language. The meaning of your words can

be impacted by your tone, pitch, quality, speed, and volume of your tone. Your body language

has the power to:

* Enhance repetition of your spoken words;

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1). Effective communication by the seller is paramount in attracting, satisfying, and retaining clients. The reputation of a professional sales team is not only based on spoken communication but also on non-verbal communication. The non-verbal communication significantly impacts the first impression of customers and their experiences either positively or negatively in regard to gestures, body language, facial expressions, proximity, etc. that is used by the seller. It is unfortunate that with the increased research of non- verbal communication in human and social sciences done in the recent decades, there is little that has been done in the field of marketing. Interesting, one of the recent study approved the importance of non-verbal communication where it found out that a significant percent, 55% of non-verbal communication is used in passing across any message as opposed to 38% usage o ...
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Tags: communication paraghrasing