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The analysis of the various data based on a one

The analysis of the various data based on a one

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Prepare a managerial report for Regional Airlines analyzing the telephone reservation system.

Evaluate both the system that does not allow waiting and the expanded system that allows waiting.

Include the following information in your report:

2. A detailed analysis of the operating characteristics of the reservation system based on your

recommendation regarding the number of agents Regional should use.

Answer:

Analyzing the different data based on a one, two, or three server model and understanding that

Regional Airlines' leadership expects 85% of all calls to be answered immediately, it can be ascertained

that a caller's likelihood of waiting must be 15% or less.

• For Poisson Distribution, the following data are deducted:

o Single Server Model (k=1)

Po

Lq

L

0.2

3.2 calls

4.00 calls

Wq

W

Pw

0.2/hour = 12 minutes

0.25/hour = 15 minutes

.80 (80%)

o Multi-Server Model (k=2)

Po

Lq

L

0.4286

0.1524 calls

0.9524 calls

Wq

W

Pw

0.0095/hour = 0.57 minutes

0.595/hour = 3.57 minutes

.23 (23%)

o Multi-Server Model (k=3)

Po

Lq

L

0.4472

0.0189 calls

0.8189 calls

Wq

W

Pw

0.0012/hour = 0.07 minutes

0.0512/hour = 3.07 minutes

0.05 (.05%)

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Prepare a managerial report for Regional Airlines analyzing the telephone reservation system. Evaluate both the system that does not allow waiting and the expanded system that allows waiting. Include the following information in your report: 2. A detailed analysis of the operating characteristics of the reservation system based on your recommendation regarding the number of agents Regional should use. Answer: Analyzing the different data based on a one, two, or three server model and understanding that Regional Airlines' leadership expects 85% of all calls to be answered immediately, it can be ...
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