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Mt297 assignment unit04 docx 1

Mt297 assignment unit04 docx 1

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MT297

Creating Team Cohesion

Purdue University Global

MT297: Associate's Capstone

A small team of three individuals was assembled from the company by

the Vice President (VP) of Consulting to decide how the new consulting

staff's training would be conducted for the Puerto Rico divisional office.

It was determined that the team would meet virtually; however, they still

needed to determine the process and steps to be involved in the training

plan with a

two-week deadline. The three-team members come from a distinctly different functional area

of the company and different operation regions. Because the VP established the team as a

self- managing team, there was no assigned leader, nor were the team members familiar with

each other. The team is faced with a short timeline, and clearly, the team members are not in

agreeance on how this plan should be developed.

Conflict resolution in the workplace is crucial to the functioning order of a team.

Usually, these skills are improved as a team becomes more familiar with each other,

especially once they are in the performing phase. For this conflict, the six-step conflict

resolution process will be used. The first step is to clarify what the disagreement is. Clarifying

the disagreement involves getting to the root cause of the conflict. This is accomplished by

obtaining as much information as possible from each side's point of view; this process

continues until all parties understand clearly understand the issue. In this situation, it would

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appear that both parties are unclear of the task at hand; however, they are pressed for time and

do not have an exact starting point—the

next step to establish a common goal for all parties. By establishing a common goal, all

parties created the buy-in in the resolution process; this will be accomplished by discussing

what each party would like to see happen and then find that common ground to create a

shared outcome. The third step is to discuss how to meet that common goal. This will be

accomplished by continuing the dialog from step two until all options have been examined.

The fourth step is to determine the barrier to the common goal; this continues the process

from steps two and three but focuses on what cannot be changed about the situation that

could prevent resolution. The fifth step in this process is to agree on the best way to resolve

the conflict. In this step, possible solutions are considered and discussed until a common

ground is reached. The sixth and final step is to acknowledge the agreed solution and

determine each party's responsibilities to achieve the resolution. In this step, all parties

acknowledge the compromise or win-win and agree to fulfill their responsibility.

A modified version of the six-step conflict resolution method will be applied to the

problem rather than the symptoms. In this case, the team needs to communicate effectively to

address that problem, which is the need to develop a plan for training new employees. All

three of the team members will discuss their issues with the project, the method they believe it

solved and determine common ground as a working group member. From there, they will

specify their limitations and develop a plan to overcome it.

Once that plan is developed, they will agree on the plan of action and own their

responsibilities. By doing this, the team will have come closer together. By running through

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MT297 Creating Team Cohesion Purdue University Global MT297: Associate's Capstone A small team of three individuals was assembled from the company by the Vice President (VP) of Consulting to decide how the new consulting staff's training would be conducted for the Puerto Rico divisional office. It was determined that the team would meet virtually; however, they still needed to determine the process and steps to be involved in the training plan with a two-week deadline. The three-team members come from a distinctly different functional area of the company and different operation regions. Because the VP established the team as a self- managing team, there was no assigned leader, nor were the team members familiar with each other. The team is faced with a short timeline, and clearly, the team members are not in agreeance on how this plan should be developed. Conflict resolution in the work ...
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