Access over 20 million homework & study documents

Conducting The Interviews

Content type
User Generated
Subject
Management
Type
Homework
Rating
Showing Page:
1/4
Initial Probe Questions
1. How many times did you experience conflict at the workplace?
I haven’t experienced any kind of conflict
2. How many times your organization has experienced conflict in past one month?
I think its two times
3. How much time is spent on to sort out conflict?
Two days, at lower level conflicts. Additional one day for higher levels.
4. What are the main reasons of the conflict?
Work overload to one employee and interference.
5. What does conflict make you feel?
I feel sad for others who involved in conflict.
6. At what level the conflicts are more in your organization?
Lower level
Targeted Interview Questions (Level 1)
1. What strategies are opted by managers to sort out conflicts?
Different task to different employees to keep them away of conflict
2. How conflicts affect individual and group productivity?
Stress and anger reduces concentration on work.
3. What kind of training or support did you receive to manage conflicts?
There’s no training to manage conflict.
4. Who handles the conflict, and what are his/her responsibilities?

Sign up to view the full document!

lock_open Sign Up
Showing Page:
2/4
Head of department handles the conflict. They have the rights to take decision for the
benefit of both the parties.
5. To address conflict effectively, what can a manager do?
Manager listens to both the parties and tries to sort out for the best of both.
Targeted Follow-up Questions
1. Why do you feel conflict handling is a major concern in many organizations?
The reason is it creates negativity for each other and reduces the performance of
organization as whole.
2. Why there is a need for trusted mentor to sort out major conflicts?
People will listen to them if they have trust and faith.
3. What are the actions initiated by the management to protect workers?
Sometimes job rotation is done to separate the employees.
Wrap-up Question
1. What changes you like to see at your workplace?
Regular feedback of employee is the so that higher authorities can get to know the
reason.
2. Is conflict handling an important management skill?
Yes it is.

Sign up to view the full document!

lock_open Sign Up
Showing Page:
3/4

Sign up to view the full document!

lock_open Sign Up
End of Preview - Want to read all 4 pages?
Access Now
Unformatted Attachment Preview
Initial Probe Questions 1. How many times did you experience conflict at the workplace? I haven’t experienced any kind of conflict 2. How many times your organization has experienced conflict in past one month? I think it’s two times 3. How much time is spent on to sort out conflict? Two days, at lower level conflicts. Additional one day for higher levels. 4. What are the main reasons of the conflict? Work overload to one employee and interference. 5. What does conflict make you feel? I feel sad for others who involved in conflict. 6. At what level the conflicts are more in your organization? Lower level Targeted Interview Questions (Level 1) 1. What strategies are opted by managers to sort out conflicts? Different task to different employees to keep them away of conflict 2. How conflicts affect individual and group productivity? Stress and anger reduces concentration on work. 3. What kind of training or support did you receive to manage conflicts? There’s no training to manage conflict. 4. Who handles the conflict, and what are his/her responsibilities? Head of department handles the conflict. They have the rights to take decision for the benefit of both ...
Purchase document to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Anonymous
I was having a hard time with this subject, and this was a great help.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4