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B066 Service Management Improvement Plan

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Management
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University of Phoenix
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Running head: SERVICE MANAGEMENT IMPROVEMENT PLAN 1
Service Management Improvement Plan
Institution Affiliation
Date

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SERVICE MANAGEMENT IMPROVEMENT PLAN 2
Introduction
Many firms have experienced current downturns in an economy. This resulting decline in
the economic activities has affected many manufacturing as well as the service sectors. A
competitive environment has been created by the stagnation in our service sectors, an increased
deregulation in the service sectors and the foreign competition. This makes many service sectors
to experience challenges especially in responding to the new circumstances they are exposed to.
The problems magnitude has been displayed by the closures of many service industries,
downsizing as well as merging of the service providers. For the service sectors to improve their
competitiveness, they have to embed the systems which will ensure a continual quality as well as
productivity improvement. In relation to service improvement, the company of study is Sprint
Corporation.
Sprint Corporation Company
The company was incorporated on 5
th
Oct 2012. It is a communication entity together
with its subsidiaries. They offer a variety of wireless as well as wire line communication services
and products which are designed in such a way that they meet their customers’ needs. It provides
its wireless and wire line products and services to numerous states among them Puerto Rico, the
Virgin Islands as well as the United States. Sprint Corporation offers the wireless services on the
basis of pre and postpaid payment mode especially to the retail subscribers as well as on a
wholesale term. It also includes selling the wireless services which utilize the company network
only that they are disposed under wholesalers’ brand. Under the postpaid plans, it offers different
plans for the consumers and the subscribers (Grant, 2007).

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Running head: SERVICE MANAGEMENT IMPROVEMENT PLAN Service Management Improvement Plan Institution Affiliation Date 1 SERVICE MANAGEMENT IMPROVEMENT PLAN 2 Introduction Many firms have experienced current downturns in an economy. This resulting decline in the economic activities has affected many manufacturing as well as the service sectors. A competitive environment has been created by the stagnation in our service sectors, an increased deregulation in the service sectors and the foreign competition. This makes many service sectors to experience challenges especially in responding to the new circumstances they are exposed to. The problem’s magnitude has been displayed by the closures of many service industries, downsizing as well as merging of the service providers. For the service sectors to improve their competitiveness, they have to embed the systems which will ensure a continual quality as well as productivity improvement. In relation to service improvement, the company of study is Sprint Corporation. Sprint Corporation Company The company was incorporated on 5th Oct 2012. It is a communication entity together with its subsidiaries. They offer a variety of wireless as well as wire line communication services and products which are designed in such a way that they meet their customers’ needs. It provides its wireless and wire line products and services to numerous states among them Puerto Rico, the Virgin Islands as well as the United States. Sprint Corporation o ...
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