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Understand the relationship between supply chain management (SCM) and organizational business object

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Supply Chain Strategy and Performance Measures Supply Chain Management_Janat Shah Copyright© 2009 Dorling Kindersley India Pvt Ltd 2 1  What are the key supply chain performance measures?  How does supply chain performance affect financial performance?  Why is it necessary to ensure a god fit of the business strategy with the supply chain strategy?  What are the different dimensions of customer service?  What are the ways in which firm can simultaneously reduce supply chain costs and improve customer service? Supply Chain Management_Janat Shah Copyright© 2009 Dorling Kindersley India Pvt Ltd Learning Objectives  Cost  Service  Order delivery lead time  Responsiveness  Delivery reliability  Product variety Supply Chain Management_Janat Shah Copyright© 2009 Dorling Kindersley India Pvt Ltd Supply Chain Performance Measures: Cost Versus Service Low High Service Level Supply Chain Management_Janat Shah Copyright© 2009 Dorling Kindersley India Pvt Ltd Cost of service Supply Chain Performance Measures Firm Inventory turns Pantaloon Retail (India) Ltd.* 3 to 4 Trent Ltd.* Subhiksha Trading** 4 to 6 20 to 25 * source: Financial statements ** Source: Subhiksha case study Supply Chain Management_Janat Shah Copyright© 2009 Dorling Kindersley India Pvt Ltd Organized Retail Performance comparisons : Inventory Turns An automaker wrestles with high levels of inventory(83 days) as unsold vehicles sit on lots.  The automa ...
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