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how to Do swot_analysis

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SWOT Analysis
STRENGTHS
Large no. of talented graduates
Affordable and quality education as
compared to developed countries
English language benefit
Well-developed IT industry
Strong customer base of well known
companies
Powerful venture capital interest in
investing in growth opportunity
WEAKNESS
Scarce foreign language skills other
than English.
Lack of customer service culture
Expensive and poor quality telecom
infrastructure
Poor electricity supply
Cultural differences
High attrition rates, therefore less no.
of people with extensive call centre
experience
OPPORTUNITIES
Horizontal and vertical expansion of
existing customer base into new
markets
Time zone difference between India
and target markets
Increasing awareness of outsourcing
services
THREATS
High Billing rates
Political instability
India's competitors in Eastern
Europe, Latin America and the Asia
Pacific regions offering cheap BPO
services
Increasing technology automation.

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 SWOT Analysis STRENGTHS Large no. of talented graduates Affordable and quality education as compared to developed countries English language benefit Well-developed IT industry Strong customer base of well known companies Powerful venture capital interest in investing in growth opportunity WE ...
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