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Role of financial_services

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BP44603 FINANCIAL SERVICES DENVER METRO, COLORADO AREA
Contact dawn.mular@helpingfriendscareernetwork.com or call 330.703.1007
OBJECTIVE & QUALIFICATIONS
To secure a Customer Service position in a thriving, fast-paced organization, utilizing extensive
customer service experience.
* Provided exceptional customer service with a commitment to organizational success
* Multi-tasked a wide variety of projects, with excellent results under strict deadlines
* Fostered staff teamwork and open communication, with emphasis on professional integrity, and
assisted with training new hires
* Maintained high standards for detail-oriented results while staying focused on "the big picture"
* Refined work-flow systems for efficiency, using strong process- improvement interest and
aptitude
WORK EXPERIENCE
Multi $B Card Services Corporation. DENVER METRO, CO
Senior Account Manager 10/1997 to present
* Contact literally hundreds of account-holders daily for polite, mid-range collections on past-due
funds
* Assist customers in repairing their credit ratings and improving their financial status
* Earned company award for "thinking outside the box", resulting in a change in company policy
which increased corporate profits
* Performing consistently as a department leader in statistical key productivity/performance
metrics -- funds recovered, promises kept, and number of calls per hour, with the highest rate of
successful skip-finds in the group
Fortune 200 Corporation with operations in 100 countries worldwide Mountain View, CA
Commission Sales Analyst (contractor) 05/1997 to 08/1997
* Analyzed reports of $5+ million; initiated hundreds of corrections and out-of-period adjustments
* Liaisoned with sales personnel worldwide and supported all aspects of account sales
compensation
EDUCATION
* San Jose State University, San Jose, CA (Bachelor's degree 90% complete)
* AA, De Anza College, Cupertino, CA 1988

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BP44603 FINANCIAL SERVICES DENVER METRO, COLORADO AREA Contact dawn.mular@helpingfriendscareernetwork.com or call 330.703.1007 OBJECTIVE & QUALIFICATIONS To secure a Customer Service position in a thriving, fas ...
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