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components of systems productivity

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PRODUCTION AND OPERATIONS MANAGEMENT COMPETITIVE ADVANTAGE
TABLE OF CONTENTS
PAGES
SCOPE 2
INTRODUCTION 3 - 5
Competitive Advantage and Operations Strategy
THE OPERATIONS STRATEGIES RE: MANUFACTURING COMPANIES 6 - 16
Dell Inc
Toyota Motors Corporation
Evaluation of Order Qualifiers and Order Winners
Evaluation of Order Winners and use of the Value Chain
Discussion re: Operations Strategies for Dell Inc and Toyota Motors Corporation
THE OPERATIONS STRATEGIES RE: SERVICE COMPANIES 17 - 26
Walmart Stores
The Ritz-Carlton Hotel Company
Evaluation of Order Qualifiers and Order Winners
Evaluation of Order Winners and use of the Value Chain
Discussion re: Operations Strategies for Walmart Stores and The Ritz-Carlton Hotel Company
OPERATIONS STRATEGIES RE: MANUFACTURING VS. SERVICE COMPANIES 27
CONCLUSION 28
APPENDICES 29 - 31
REFERENCES 32 - 35

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This paper provides the reader with an outline of the operations strategy of two manufacturing
companies, Dell Inc and Toyota Motors Corporation and two service companies, Walmart Stores and
The Ritz-Carlton Hotel Company. The paper also provides a comparison and contrast of the
operations strategies followed by the four companies in relation to process design, supply chain,
capacity, human resources, innovation and quality, in order to create a competitive advantage.

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PRODUCTION AND OPERATIONS MANAGEMENT – COMPETITIVE ADVANTAGE TABLE OF CONTENTS PAGES SCOPE 2 INTRODUCTION 3 - 5 Competitive Advantage and Operations Strategy THE OPERATIONS STRATEGIES RE: MANUFACTURING COMPANIES 6 - 16 Dell Inc Toyota Motors Corporation Evaluation of Order Qualifiers and Order Winners Evaluation of Order Winners and use of the Value Chain Discussion re: Operations Strategies for Dell Inc and Toyota Motors Corporation THE OPERATIONS STRATEGIES RE: SERVICE COMPANIES 17 - 26 Walmart Stores The Ritz-Carlton Hotel Company Evaluation of Order Qualifiers and Order Winners Evaluation of Order Winners and use of the Value Chain Discussion re: Operations Strategies for Walmart Stores and The Ritz-Carlton Hotel Company OPERATIONS STRATEGIES RE: MANUFACTURING VS. SERVICE COMPANIES 27 CONCLUSION 28 APPENDICES 29 - 31 REFERENCES 32 - 35 SCOPE This paper provides the reader with an outline of the operations strategy of two manufacturing companies, Dell Inc and Toyota Motors Corporation and two service companies, Walmart Stores and The Ritz-Carlton Hotel Company. The paper also provides a comparison and contrast of the operations strategies followed by the four companies in relation to process design, supply chain, capacity, human resources, innovation and quality, in order to create a competitive advantage. INTRODUCTION Operations Strategy and Compet ...
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Anonymous
Very useful material for studying!

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