1. JOB INTERVIEWING QUESTIONS (Choose which one from the right box to match the box in the left) 5 points."Tell me about yourself" -------------------------------------- a. "My skills match your opportunities""WHY do you want to work here?"--------------------------- b. To build a series of contactNetworking----------------------------------- c. "I lose all track of time problem solving""What are your weaknesses?"----------------------------- d.I'd love to, where would like me to begin?""What would you add to/subtract from the previous person's performance?"-------------- e. A question you ask the interviewer2. INTERCULTURAL Communications questions (Choose which one from the right box to match the box in the left) 5 points.Sapir-Whorf Hypothesis ---------------------------- a. Team PlayersCollectivists-------------------------------------- b. Culture shapes language and language shape culture"High Context"-------------------------------- c. Marshall McLuhan"Low context"----------------------------------- d. North American culture"Global Village"-------------------------------- e. Rely on nonverbal cues3. Martin Deutsch’s idea about conflict is that among his four styles, the “win-win” method is most effective. (True or False)4.The concept of the disconfirming message of “imperviousness” means that the other person heard but did not respond to you. (True or False)5. Edward T. Hall found that people in the Middle East stand much closer when conducting business than Americans do.(True or False)6. Your textbook says the three types of communications in the workplace are upward, downward, and horizontal. (True or False)7. Research indicates that self-concept becomes more negative as people grow older. (True or False)8.People often cling to outmoded and unrealistic self-concepts even when the new image would be more favorable than the old one. (True or False)9.Fisher and Ury say the best thing to do in conflict is to focus on interests and not positions. (True or False)10. In order to change an unsatisfying self-concept, it is important to judge yourself against the behavior of others, rather than in terms of your own growth.(True or False)11.Although specific figures vary, communication researchers agree that nonverbal communication comprises over 50% of a message. (True or False)12. While it is possible to stop communicating verbally, it is impossible to stop sending nonverbal messages. (True or False)13. Unlike verbal communication, nonverbal communication is not culture bound. (True or False)14. Most nonverbal communication expresses feelings, while most verbal communication expresses thoughts. (True or False)15.If a person’s verbal and nonverbal messages are contradictory, the verbal aspect is most likely to be believed.(True or False)16. Nonverbal communication may both repeat and substitute for verbal communication. (True or False)17.According to Dr. David Viscott, we are all partially controlling, dependent and competitive. (True or False)18.Paralanguage is a scientific term used to designate speech that is sprinkled with slang associated with a certain group. (True or False)19.Dr. Albert Mehrabian claims that nonverbal communication reveals the liking, responsiveness, and the degree of dominance between individuals.(True or False)20. The way members of a culture are taught to think and reason shapes the way they interpret others messages.(True or False)21.If your power is less in a conflict, Wilmont and Hocker say to stay engaged and keep speaking up. (True or False)22.One of the characteristics of U.S. North American culture is that we believe that change is bad, but inevitable. (True or False)23.Relationships that are particularly strong usually have a high degree of understanding and empathy, but many satisfactory relationships operate quite well without these traits. (True or False)24. People issuing ultimatums should be prepared to have the other person take the “or” option 75% of the time.(True or False)25. Samovar and Porter suggest that attitude and motivation are more “culture general”, while knowledge and skill are more “culture specific”.(True or False)26.Challenging authority is acceptable in cultures that endorse low power distance.(True or False)27. Research indicates that men are more concerned with the emotional aspects of a relationship than are women.(True or False)28.In an employment interview, NEVER give them a reason NOT to like you.(True or False)29.Conflict is normal.(True or False)30.Dr. Milton Bennett says to be interculturally competent you must move from “ethnorelativism“ to “ethnocentrism.”(True or False)31. An effective way to present criticism to another person, might be to start off and end the conversation with an honest positive remark/complement.(True or False)32. Humans have a verbal problem solving ability.(True or False)33.In terms of the Johari window, the depth of a relationship is determined by the size of a person’s “open” area/window pane.(True or False)34.Self-disclosure can never be manipulative.(True or False)35.Research indicates that most people tell “white lies” to save face, and/or avoid conflict.(True or False)36.Our society discourages self-disclosure by viewing openness and emotional expressiveness as signs of weakness.(True or False)37. According to Robert Kohls’ article in your workbook, individualism and equality are NOT pillars of U.S North American culture.(True or False)38.According to the professor, because of the unawareness of nonverbal communication, we often self disclose unintentionally.(True or False)39. When speaking to someone who is not known, it is better to give him/ her small amounts of self-disclosure a little at a time.(True or False)40.“Have a Nice Day!” is an example of Powell’s self-disclosure level three.(True or False)41.One of the ways to determine if self-disclosure is appropriate for you is to ask the question, “How important is the other person to me or the relationship I have with the other person?(True or False)42.Communication climate can be defined as a social/psychological context in which a relationship functions, and is based on day-to-day interpersonal communication.(True or False)43.A disconfirming response may acknowledge the speaker’s message, but assert that it is incorrect.(True or False)44.When we don’t look at our communication partner, we are denying recognition and sending a negative disconfirming message. (U.S. American culture) (True or False)45.Defensiveness is the attempt to protect a presented image that we perceive as being attacked.(True or False)46.The terms “racial” and “ethnic” are synonymous, according to Dr. Milton Bennett.(True or False)47.Striving for a problem orientation, builds a negative communication climate.(True or False)48.Paraphrasing what the other wants before you state what you desire, is a way of responding to other’s criticism of us.(True or False)49.The highest level of self-disclosure, according to John Powell, is called “intimate” communication.(True or False)50.One way to determine a relationship’s depth and continuance, is to examine the self-disclosure behavior of its participants. (True or False)51.Conflict can be defined as struggles between two independent individuals, who perceive incompatible goals, scarce rewards, or interference from the other in achieving personal goals.(True or False)52.“B.A.T.N.A.” according to Dr. Michael Dues means: “best alternative to a negotiated agreement.”(True or False)53.By cooperating when involved in a conflict, it may be possible to leave both people happy.(True or False)54.Phatic communication is ritual communication like: ”Hi!, How are You?" (True or False)55.Humor can be a means of expressing aggression indirectly. (True or False)56.A workable compromise is anything agreeable to both parties.(True or False)57.Not all conflicts are dysfunctional.(True or False)58.The more the parties are equal in power, the easier it is to resolve conflict.(True or False)59.In good marriages/families/relationships conflict does not occur.(True or False)60.According to the Robert Kohl’s article, which is NOT part of US culture? a. materialismb. individualityc. competition and actiond. future orientatione. All of the above are valued in US culture.61.According to your instructor, self concept (or the total picture of you) is combined of self image plus:a. self-fulfilling prohencyb. self esteemc. self agrandizementd. self importancee. self deception62.The latest that self concept is created and fixed in most humans is by age:a. 21b. 50c. 6d. 2e. at retirement63.Which of the following have the power to be self-fulfilling prophecies?a. astrological horoscopesb. placebosc. sex-linked stereotypesd. labels of shynesse. all of the above64.Your boss tells you that the new project, which you are assigned, is very difficult and that you will probably not do well with it at the start. It turns out that you have trouble with it for several weeks. This is an example of:a. a poor self conceptb. over demanding task requirementsc. behavioral selfd. self-fulfilling prohency-other directede. unrealistic expectations65.In your text, all of the following are necessary to change an unsatisfactory self-concept EXCEPT:a. realistic expectationsb. accurate perceptionc. modeling the other's observationsd. having the will to changee. none of the above66.Which of the following is NOT a characteristic of nonverbal communication?a. you can read a person like a bookb. You cannot NOT communicate nonverballyc. nonverbal channels convey feelingd. your nonverbal behavior accounts for the majority of the messagee. your nonverbal behavior is culture bound67.The non-verbal behavior demonstrated by individuals (and species) involved in the courtship ritual is called:a. Preeningb. Pufferyc. Affect displayd. All of the abovee. None of the above68.Oral utterances that are not words are called:a. nonverbalb. vocalicsc. paralinguisticd. paralanguagee. all of the above69.What is the Interpersonal distance being used when the employer talks with an employee as they are seated across an office desk?a. intimateb. informalc.sociald. publice. vibe-y70.What is the distance called when a Significant Other sits on your lap?a. intimateb. personalc. sociald. publice. territorial71.In Interpersonal Communication, the term “proxemics” refers to the study of effects of the:a. social relationship between two or more individualsb.spatial relationship between two or more individualsc.spatial relationship between two nonverbal objectsd.spatial relationships between one object and anothere. none of the above72. (skip)73. The primary question for the competitive person is:a."Am I good?"b."Am I sexy/the best?c."Am I smart?"d. "Am I sane?"e. none of the above74.What is the primary question of the dependent person?a. "Am I loveable?"b. "Am I the BEST?"c. "Am I smart?"d. none of the above75.Which one is NOT a type of conflict goal mentioned in class?a. Freudianb.topicc.relationald.processe.identity76. Dr. Randy Pausch says that in order for an apology to be real it has three parts. Which of the following is NOT one of the parts?a."I feel badly that I was the cause of hurt."b."What I did was wrong."c. "How can I make it/you feel better?"d. "I'm sorry you feel hurt for what you think happened."e. All of the above are components of a successful apology.77.According to your professor, "Love” in a relationship means:a. a gameb. a commitmentc. communicationd. worke. all or any combination of the above78.The Johari window illustrates which of the following?a. building a relationship on the use of self-disclosure, the windows should contain more information about the other than you. b. building a relationship involves enlarging your blind and hidden areas, while decreasing your free areasc. building a relationship involves increasing complementary behaviors by decreasing hidden agendas and risk takingd.building a relationship involves enlarging your open areas and decreasing your blind and hidden arease.none of the above79.The set of beliefs, behaviors and values, norms, customs, rules, and codes maintained by groups of interacting people, giving them a sense of commonality is known as:a. communicationb.culturec. communityd.corporatione.colonialism80.In determining the appropriateness of self disclosure, a person should consider all of the following guidelines, EXCEPTa.Is the other person going to self-disclose too?b. Is the person trustworthy?c. Is the information helpful to the relationship?d. Is there adequate time to develop and respond to the self-disclosure?81.One clear finding in the research on sex differences in self disclosure is that:a. men are less open in their disclosure of feelingsb.generally, there are no differences in the amount males and females disclosec.generally women disclose more to strangers than mend.men who perceive themselves as attractive, self-disclosee.women are willing to disclose more superficial things than men82.In order to create a confirming climate, a person needs to:a. agree with the other's positionb.acknowledge the other's positionc. recognize the other's positiond.all or any combination of the above83.A DESCRIPTIVE statement does which of the following?a. state sense datab. use owned language ("I statements")c.talk about yourself not the otherd. is specifice.all of the above84. John Gottman’s “bids and responses” in conflict are three. Which does NOT belong?a. turning towardsb. turning awayc. turning rightd. turning against85.Which of the following is NOT a Gibb category of defensiveness?a. strategyb. superiorityc. provisionalismd.evaluativbee. all of the above are defensive categories according to Jack Gibb86.Members of collectivist culturesa. emphasize "I over" Web.produce and reward team players over superstarsc. value honesty and directnessd. have little communication apprehensione.all of the above87.Which of the following statements best summarizes the attitude about conflict expressed by the text?a. conflict is natural and inevitableb.conflict can lead to stronger and healthier relationshipsc.negative attitudes about conflict are a result of socialization and lack of resolution skillsd.conflict provide an outlet of for feelings of frustration and aggressione.all of the above are reflected in the text88. According to “The Last Lecture” ______________ is what you get, when you didn’t get what you wanted.a. experienceb.apologyc.embittermentd.disappointmente.revenge89.The distinguishing characteristic in a win-lose problem solving strategy is:a.powerb.fair dealingc.assimilationd.compromisee.none of the above are characteristics90.David Viscott says the second stage/phase in the development of self is thea.competitveb.dependentc.passive-aggressived.controllinge.none of the above91.One good strategy for dealing with people in conflict isa. move to the concrete (be specific)b. adopt a collaborative problem solving strategyc.give yourself permission to solve the problemd.accept that conflict will occur-don't be surprisede.all of the above are effective strategies for dealing with people in conflict92.One of the things about U.S. Americans that Dr. Milton Bennett says makes us "U.S. Americans" is that we believe:a. our culture is better than other countriesb.our culture is worse than other countriesc.we believe we have a cultured.we believe we have no culture, everybody else doese.None of the above

Article Summary and Questions TemplateJet Fuel Hedging Strategies: Options Available for Airlines and aSurvey of Industry PracticesRichard CobbsAlex WolfFinance 467 ? Spring 2004Reading the Article then answer