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Case study Northwest Airlines

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A Case Study Analysis of
A dissertation submitted in partial fulfillment of the requirement for the degree of
M.M.S (Master of Management Studies)
By
Mayur Bangar
08
Pooja Ghode
31
Kishor Gimekar
33
Sumedh Ingole
38
Vrundan Shah
50
Under the guidance of:
Dr. Baldev Raj
MET’s Institute of Management, Bandra
Batch of 2010-2012

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Northwest Airlines And Detroit Snowstorm
CERTIFICATE
This is to certify that the Case titled Northwest Airlines And Detroit
Snowstorm is based on the study conducted by:
Mayur Bangar
08
Pooja Ghode
31
Kishor Gimekar
33
Sumedh Ingole
38
Vrundan Shah
50
Under my guidance and this had not formed a basis the award of any other degree
of this Institute.
Place : Mumbai
Date : Faculty’s Sign

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A Case Study Analysis of A dissertation submitted in partial fulfillment of the requirement for the degree of M.M.S (Master of Management Studies) By Mayur Bangar 08 Pooja Ghode 31 Kishor Gimekar 33 Sumedh Ingole 38 Vrundan Shah 50 Under the guidance of: Dr. Baldev Raj MET’s Institute of Management, Bandra Batch of 2010-2012 CERTIFICATE This is to certify that the Case titled “Northwest Airlines And Detroit Snowstorm” is based on the study conducted by: Mayur Bangar 08 Pooja Ghode 31 Kishor Gimekar 33 Sumedh Ingole 38 Vrundan Shah 50 Under my guidance and this had not formed a basis the award of any other degree of this Institute. Place : Mumbai Date : Faculty’s Sign ACKNOWLEDGEMENT Although five authors worked on this document, it would not have been written without support from various sources. A work is never a work of an individual. We owe a sense of gratitude to the intelligence and co-operation of those people who have been so easy to let us understand what we needed from time to time for completion of this project. We want to express our gratitude towards Dr. Baldev Raj, Services management Faculty, MET Institute of Management for giving us an opportunity to analyse this case and his patient help and guidance in the finishing stages of this work. We are highly grateful to Director Prof. Vijay Page and Course Co-ordinator Prof. Sangeeta Tandon for all the facilities they have provided us with. We would also to thank our fami ...
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