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The Leadership Challenge At United 2

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Running Head: THE LEADERSHIP CHALLENGE AT UNITED 1
The Leadership Challenge at United
Student’s Name
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THE LEADERSHIP CHALLENGE AT UNITED 2
1. How have other airlines handled similar situations?
When more persons are ready to fly than open seats on a journey, several airlines have
handled similar cases first by respectfully asking passengers to offer to give up their tickets in
return for payment. This is done before bumping anyone involuntarily. Passengers may be offered
monetary or voucher incentives in exchange for volunteering. The airline has no restrictions on the
amount of money or coupons it can give, and passengers can negotiate with the airline. (U.S
Department of Transportation, 2021). For example, Delta Airlines enhanced compensation for
travelers who were bumped from their trip. A gate agent has the capacity to invite, in situations
where: there are not enough customers ready to give up their seats willingly, a passenger to
volunteer to disembark from a flight, and the airline to provide a more significant compensation
of like from $800 to $2000 on their own authority (Leff, 2017). However, based on factors defined
by the airline, such as the passengers reservation time or money paid, or frequent flyer rating, the
airline may deny a passenger a spot on a flight. The airline company and its clients have good
relations because of this technique of upholding high social ethics and company ideals.
2. How much was in United Airlines’ control, and how much was actually outside their
control? What social or company factors caused a seemingly common practice to
The CEO of United Airlines does not influence the future because he cannot anticipate
every event that may arise. However, he caused confusion among his colleagues, indicating a
leadership failure within the company. Mr. Munoz’s letter shifted much of United’s blame for the
disaster away from his organization and a consumer. The consumer may have grown combative,
but that does not excuse United from upholding its core statement as a friendly and empathic firm.
As a leader, Munoz had to take accountability for what the world saw as a violation of societal

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Running Head: THE LEADERSHIP CHALLENGE AT UNITED The Leadership Challenge at United Student’s Name Institutional Affiliation 1 THE LEADERSHIP CHALLENGE AT UNITED 2 1. How have other airlines handled similar situations? When more persons are ready to fly than open seats on a journey, several airlines have handled similar cases first by respectfully asking passengers to offer to give up their tickets in return for payment. This is done before bumping anyone involuntarily. Passengers may be offered monetary or voucher incentives in exchange for volunteering. The airline has no restrictions on the amount of money or coupons it can give, and passengers can negotiate with the airline. (U.S Department of Transportation, 2021). For example, Delta Airlines enhanced compensation for travelers who were bumped from their trip. A gate agent has the capacity to invite, in situations where: there are not enough customers ready to give up their seats willingly, a passenger to volunteer to disembark from a flight, and the airline to provide a more significant compensation of like from $800 to $2000 on their own authority (Leff, 2017). However, based on factors defined by the airline, such as the passenger’s reservation time or money paid, or frequent flyer rating, the airline may deny a passenger a spot on a flight. The airline company and its clients have good relations because of this technique of upholding high social ethics and company ideals. 2. How much was in United Airline ...
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