Week 2 Quality and Performance Management in Healthcare APA Style Question Part 1 Discussion Prompt 1-3 Paragraphs Discussion Prompt Choose from one of the following issues a hospital manager might face. How does the type of issue affect the choice of performance improvement methodology? Explain. Patients are complaining about not receiving follow-up calls.The food at the hospital is a constant complaint.The Director of Nursing (DON) reports that there is an increase in employee absences on a particular ward.There is an upsurge in missed patient appointments.The lab has had an increase in errors and deficiencies. Support your ideas with at least one scholarly source (you may use your text), and use terminology you learned this week. Cite and reference your sources using APA Style. Part 2 (Please Separate this part to a different Word Document) Week 2 Assignment: PDCA Solution Paper Objective: Apply the PDCA process to a situation in a hospital environment. Instructions Choose from the following scenarios and create a solution using the PDCA process: The children’s toys in the pediatric ward are a concern due to sick children sharing them.Patients fill out surveys after every visit, but nothing is done with the collected surveys.There are regular complaints from certified nursing assistants (CNAs) regarding the fact they never know when they are on duty until the week before, which means they have little time to plan anything with family. Explain how you would apply each of the steps below to the issue you chose. Include an introduction and conclusion to your paper. In your conclusion, summarize the effectiveness of the process to improve quality and performance for your issue. Plan. This refers to the development of the guidelines, framework, and goals to achieve specific targets. Appropriate measures should be identified that are high priority and in need of improvement. Quantitative expectations should be developed for these measures as well. Do. This phase represents the execution or implementation of the plan, whether implementation of a revised process or adoption of a new application. This involves applying specific improvement methods to work toward desired targets for each measure. Data collection and analysis are also part of this phase. Check. This can also be referred to as a “study.” In this phase, we measure and evaluate the data collected earlier against the plans. Statistical process control and other tools are often used to assess the behavior of processes and to explore variations and trends in outcomes. Act. In this phase, refinement and adjustments to the process should continue. If the process has achieved the desired effects in a test environment, then these will be put into the full system. Some organizations deploy small pilots first to test feasibility. A pilot is a small-scale project used to test results before widespread deployment. It is extremely useful to ensure that all kinks are worked out, in both technology and process (Langabeer, 2018, p. 45). Create a one- to two-page paper in APA Style. Include a title page and a reference list. You must cite and reference at least one source. You may use your textbook as a source.