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COMPUTER TOOLS For every job there is the right tool. Make sure that you are familiar with the correct use of each tool and that the right tool is used for the current task. Skilled use of tools and software makes the job less difficult and ensures that tasks are performed properly and safely. Software tools are available that help diagnose problems. Use these tools to determine which computer device is not functioning correctly. A technician must document all repairs and computer problems. The documentation can then be used as a reference for future problems or for other technicians who may not have encountered the problem before. The documents may be paper based, but electronic forms are preferred because they can be easily searched for specific problems. ESD Tools A toolkit should contain all of the tools necessary to complete hardware repairs. As you gain experience, you will learn which tools to have available for different types of jobs. Hardware tools are grouped into these four categories: ESD tools Hand tools ...
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