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Controversy even surrounded the company's offer of free credit file monitoring and identity theft protection. This service was provided by TrustedID, which Equifax owned. Critics complained that the service was only free for the first year; after that, consumers would be charged if they didn't call TrustedID to cancel their subscription. Critics were further incensed that the protection offer required those who signed up to agree to a mandatory, binding arbitration clause that precluded them from suing Equifax, including as part of class action lawsuits for damages caused by the breach (see Exhibit 4 ...
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