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Mobile Self Service Sports R Us

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MOBILE SELF- SERVICE
Mobile Self-Service - Sports R US
Students Name
Course Title
Instructor’s Name
Date

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Mobile self- service
Introduction
The field of E-commerce is quickly changing due to changes in customer’s income and
the population as a whole. Previously, many people thought that this sector belonged to the
wealthy only. It was also an assumption that this field belonged to the young people who were
conversant with technology. Due to these changes, the number of people using these services
have continued to increase, a move that has increased profits for the E-commerce firms (Rai et
al, 2012). Looking at Sports R us Inc., the company have proved to be successful in offering
quality sports services. Having experts who provide training in various sports, the company have
been able to attract a huge number of clients using its website. However, due to the increased
number of people on mobile devices, the company have seen the need to create a mobile
application for its clients.
Discussion
Companies use the mobile self-service to increase the efficiency of their services. This
move will increase the number of customers and subsequently the profits. For any firm, it helps
to achieve these goals through several approaches. First, the mobile self-service will assist the
company to reduce the contact call centers, an approach that will reduce its costs of operation.
The approach will also help the business to optimize services, a move that will result in more
clients for the enterprise (Tojib & Tsarenko, 2012). Such services will promote customer loyalty,
and reduce the time it takes for customers to gain access to various services. This move will give
any company a competitive advantage over its rival, and hence increase its profitability.
Lowering the cost of ownership will positively affect the company and hence enable it to achieve

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MOBILE SELF- SERVICE Mobile Self-Service - Sports R US Student’s Name Course Title Instructor’s Name Date 2 Mobile self- service Introduction The field of E-commerce is quickly changing due to changes in customer’s income and the population as a whole. Previously, many people thought that this sector belonged to the wealthy only. It was also an assumption that this field belonged to the young people who were conversant with technology. Due to these changes, the number of people using these services have continued to increase, a move that has increased profits for the E-commerce firms (Rai et al, 2012). Looking at Sports R us Inc., the company have proved to be successful in offering quality sports services. Having experts who provide training in various sports, the company have been able to attract a huge number of clients using its website. However, due to the increased number of people on mobile devices, the company have seen the need to create a mobile application for its clients. Discussion Companies use the mobile self-service to increase the efficiency of their services. This move will increase the number of customers and subsequently the profits. For any firm, it helps to achieve these goals through several approaches. First, the mobile self-service will assist the company to reduce the contact call centers, an approach that will reduce its costs of operation. The approach will also help the business to optimize services, a move that will result in more ...
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