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1625682571 newbury andrew customer journey map

1625682571 newbury andrew customer journey map

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Aerial / Drone Media Services Choosing aerial photo and / or video services Phase of journey Reserach Initial Consult and Information Sharing Send Quote and Schedule Service Onsite to Perform Drone Operations Delivery of Assets and Follow Up Actions What does the customer do? Browsing website Reviewing media packages Looking at online gallery Calls customer service Sends email to contact us Sends message on social media Receives Quote Call from us after quote Uses online scheduling tool Calls or emails to Meet customer on site and plan Customer watches operations from a sale as distance Provides feedback via remote Screen Open email with link to media Follow Up Phone Call Open website to view gallery Schedule Touchpoint What part of the service do they interact with? Website Phone call to ask question Social Media Phone Email Online quote system Salesperson Text Platform Website FAQ Master Calendar Drone Pilot Visual Observer Online Gallery Salesperson Email Customer Thought What is the customer thinking? Do they is thoud Can I get Am going How much will this cost? do quality work? Are they a legitimate business? Why can't just get a price quickly Why do the to provide much information I hope I get I a response quickly I hope the price is not outrageous w charged Cancel this done cheaper elsewhere? Will the date I want be available? to pleased with the deliverable? I hope they don't crash and damage anything Are these in the format need? How can use all the photos and videos Will I use these Services again? ...
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