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Hefty Hardware

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Computer Science

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Running head: HEFTY HARDWARE 1
Hefty Hardware
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HEFTY HARDWARE 2
Hefty Hardware
1. How effective is the partnership between IT and the business at Hefty Hardware?
Identify the shortcomings of both IT and the business.
Overall, the Information Technology department at Hefty hardware is reasonably
efficient. There are certain elements of this department that can be considered to be able to reach
that reasonable conclusion. Firstly, as noted by some of the management staffs, the IT
department is doing a tremendous job with the technology at Hefty hardware. For example, the
IT account manager is seemingly always present in all meetings (MCKeen & Smith, 2012). This
is a show of commitment, and it allows the IT department to stay aloof with what the business is
planning. There are some other positive testimonies that are given based on the performance of
the department.
According to Michelle Wright, who is the CFO at Heft hardware, the IT guys are not that
bad. Michelle states that the helpdesk run by the IT department is quite helpful to the company.
She also indicates that the ERP (Enterprise Resource Planning) system is so efficient that it
allows the company to “close the books at month-end in 24 hours” (MCKeen & Smith, 2012).
Apparently, the company has also benefited from the department in that it has reached the top
quartile in the context of its performance in regards to its cost effectiveness and reliability. In this
context, the department is performing well. However, there is a shortcoming when it comes to
how it works as the member of the Hefty hardware community.
The IT department has good ideas but does not have proper and effective ways of
expressing these ideas to the stakeholders. As noted by Jenny, the research and development
team does not have user-friendly ways of communicating their thoughts to the stakeholders who

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Running head: HEFTY HARDWARE 1 Hefty Hardware Student’s Name Number Course Professor Date HEFTY HARDWARE 2 Hefty Hardware 1. How effective is the partnership between IT and the business at Hefty Hardware? Identify the shortcomings of both IT and the business. Overall, the Information Technology department at Hefty hardware is reasonably efficient. There are certain elements of this department that can be considered to be able to reach that reasonable conclusion. Firstly, as noted by some of the management staffs, the IT department is doing a tremendous job with the technology at Hefty hardware. For example, the IT account manager is seemingly always present in all meetings (MCKeen & Smith, 2012). This is a show of commitment, and it allows the IT department to stay aloof with what the business is planning. There are some other positive testimonies that are given based on the performance of the department. According to Michelle Wright, who is the CFO at Heft hardware, the IT guys are not that bad. Michelle states that the helpdesk run by the IT department is quite helpful to the company. She also indicates that the ERP (Enterprise Resource Planning) system is so efficient that it allows the company to “close the books at month-end in 24 hours” (MCKeen & Smith, 2012). Apparently, the company has also benefited from the department in that it has reached the top quartile in the context of its performance in regards to its cost effectiveness and reliability. In this ...
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