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Case study Business Communication

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Examination Paper : Semester II
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Business Communication
Section A: Objective Type (30 marks)
Part one:
Multiple choices:
1. _is an essential function of Business Organizations:
b.
Communication
2. Physiological Barriers of listening are:
a.Hearing
impairment
3. Which presentation tend to make you speak more quickly than usual:
b. Oral
4. What is the main function of Business Communication:
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard
5. The responsibilities of the office manager in a firm that produces electronics spares is:
a. Everything in the office runs efficiently
b. Furniture and other equipment in the office is adequate
c. Processing all the incoming official mail and responding to some
d. All of the above

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IIBM Institute of Business Management
Examination Paper : Semester II
6. Labov’s Storytelling Model based on:
a. Communication through speech
b. Language learning
c. Group Discussions
d. None of the above
7. Diagonal Communication is basically the:
a. Communication across boundaries
b. Communication between the CEO and the managers
c. Communication through body language
d. Communication within a department
8. How to make Oral Communication Effective?
a. By Clarity
b. By Brevity
c. By Right words
d. All of the above
9. Direct Eye contact of more than 10 seconds can create:
a. Discomfort & Anxiety
b. Emotional relationship between listeners and speakers
c. Excitement
d. None of the above
10. Encoding means:
a. Transmission
b. Perception
c. Ideation
d. None of the above
Part Two:
1. Define Communication. How can you classify Communication
2. Explain ‘Space Language’.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of Business Reports?
5. What is Synopsis?
END OF SECTION A

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IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) Part one: Multiple choices: 1. _is an essential function of Business Organizations: b. Communication 2. Physiological Barriers of listening are: a.Hearing impairment 3. Which presentation tend to make you speak more quickly than usual: b. Oral 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above 6. Labov's Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above 7. Diagonal Communication is basically the: a. Communication across boundaries b. Communication between the CEO and the managers c. Communication through body language ...
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