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016.1.1 Strategic Planning Process
The graduate evaluates the components of strategic planning and integrates strategic planning
within varied healthcare settings.
7016.1.2 Strategic Leadership Methods and Concepts
The graduate evaluates the use of systems theory, organizational development theory, change
management, and leadership concepts in the strategic planning process within evolving
healthcare settings.
7016.1.3 Evolving Trends in Healthcare and Nursing
The graduate evaluates healthcare trends and adapts strategic planning process to meet the
changing healthcare environment.
7016.1.4 Effect of Technology on Healthcare
The graduate evaluates the use of technology within the healthcare setting as it relates to the
organization’s strategic plan.
INTRODUCTION
This assessment will require you to analyze a healthcare system’s survey data (Hospital
Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a
strategic plan for improvement of organizational scores. The HCAHPS results posted on
Hospital Compare, which is part of the government’s Medicare website, allow consumers to
make fair and objective comparisons between hospitals and state and national averages on
important measures related to the patient’s unique perspective of the care received. You will
need to incorporate the most recent survey scores data analysis (including comparison
scores/benchmarking), impact of scores (financial and quality), organizational structure/design,
use of technology, and influential cultural and social/environmental factors into this project. You
may select a method of presentation that involves either a media presentation or a business plan
document that will provide a thorough analysis, a plan that includes stakeholder involvement,
and a timeline for implementation, evaluation, and outcome measurement.
SCENARIO
You are the newly appointed chief nursing officer of a hospital and have been tasked with
improving the most recently reported HCAHPS score for the entire organization. The hospital
board is requesting a detailed report, analysis, and plan to improve these results. You are
instructed to complete the full data and impact analysis; develop a detailed strategic plan to
improve the scores in all areas of the hospital, incorporating quality improvement, shared
accountability, technology, care delivery model, and financial stability; propose a rapid
implementation timeline; and outline the process of evaluation in an effective presentation that
you will present at the next board meeting.
REQUIREMENTS

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Your submission must be your original work. No more than a combined total of 30% of the
submission and no more than a 10% match to any one individual source can be directly quoted
or closely paraphrased from sources, even if cited correctly. An originality report is provided
when you submit your task that can be used as a guide.
Professional Communications is a required aspect to pass this task. Completion of a spell check
and grammar check prior to submitting your final work is strongly recommended.
You must use the rubric to direct the creation of your submission because it provides detailed
criteria that will be used to evaluate your work. Each requirement below may be evaluated by
more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions
of the course.
Create a multimedia presentation or business plan document in which you do the following:
Note: If a multimedia presentation is selected, presenter notes must be included for each
slide in order to fully cover the level of explanation, analysis, and discussion necessary.
A. Provide the HCAHPS scores for a hospital of your choice.
Note: Refer to the web link to find HCAHPS scores for various hospitals.
B. Analyze the HCAHPS scores of your chosen hospital by doing the following:
1. Compare the scores to state and national averages.
2. Compare the scores to two other hospitals in the region.
3. Compare the survey response rates to two other hospitals in the region.
4. Describe the hospital's demographic patient population and services provided.
5. Discuss how the following environmental and community factors could potentially
influence HCAHPS scores:
a. cultural dynamics
b. educational dynamics
c. socioeconomic dynamics
6. Explain potential short- and long-term financial impact on the organization.
a. Discuss potential impact on quality outcomes.
C. Discuss the potential cause of the chosen hospital’s HCAHPS scores.
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores
throughout the organization by doing the following:
1. Explain how organizational change can help improve the chosen hospital’s HCAHPS
scores.
2. Discuss the structure (i.e., framework), process (i.e., actions), and outcomes of the
strategic plan.
3. Discuss how you would incorporate evidence-based practice and shared governance to
improve organizational quality.

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016.1.1 Strategic Planning Process The graduate evaluates the components of strategic planning and integrates strategic planning within varied healthcare settings. 7016.1.2 Strategic Leadership Methods and Concepts The graduate evaluates the use of systems theory, organizational development theory, change management, and leadership concepts in the strategic planning process within evolving healthcare settings. 7016.1.3 Evolving Trends in Healthcare and Nursing The graduate evaluates healthcare trends and adapts strategic planning process to meet the changing healthcare environment. 7016.1.4 Effect of Technology on Healthcare The graduate evaluates the use of technology within the healthcare setting as it relates to the organization’s strategic plan. INTRODUCTION This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the government’s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patient’s unique perspective of the care received. You will need to incorporate the most recent survey scores data analysis (including comparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design, use of ...
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