AT LEAST 300 WORDS AND CITE ALL REFERENCESDiscussion: Shared Practice: Harnessing the Creativity of Your TeamThere may come a time when you have to lead an important effort or initiative in your organization. This week’s Discussion puts you in such a place where you are asked to work with a team to develop an innovative customer loyalty program. The challenge is to develop a plan that lays out a process whereby the team has the support necessary to create ideas, evaluate solutions, and implement an innovative program. As you consider the steps you will take to develop your plan, recall the ten fatal flaws that can derail leaders outlined by Zenger and Folkman (2009) and the ways leaders can inhibit creativity discussed by Amabile and Steven (2012). Be sure to keep these in mind as you create your course of action.Imagine that you have been hired recently as a new manager of an auto-dealership that sells new and pre-owned vehicles. You work for Kendrick Auto Group, which own 27 dealerships in the region. The owner has tasked you with experimenting at your dealership to create a new, effective, and unique customer loyalty program. The current loyalty program is merely imitative of other competitor programs and the owners see an opportunity to create a distinctive organizational strategy that will separate their dealerships from those of the competitors.As the manager of the dealership, your staff includes sales consultants who show vehicles to potential commercial and individual buyers, financial staff who assist buyers with payment plans, extended warranties, maintenance plans, and loans, and parts and service technicians who help repair and maintain vehicles on the lot and purchased by customers.With these thoughts in mind:By Day 3Post an organized plan for how you intend to employ the creativity of your staff to create a new and innovative customer loyalty program. (Note: Your plan should not describe a customer loyalty program such as an extended warranty or a maintenance plan. You do not need to develop the plan for the loyalty program.) The idea is to develop a team with a diversity of creative thinking styles from your staff (ideators, clarifiers, developers, and implementers). Be sure to include:How you would bring a team together and lead them to start such an initiative.The tools that you have used in this course (design thinking, creative-thinking styles, etc.) to get your team to leave its comfort zone and begin to generate potential ideas. Explain how the thinking style diversity or lack thereof of your team could potentially help or impede the plan.The techniques you and the team could use to filter/evaluate potential ideas (divergent/convergent thinking) to create a viable customer loyalty program strategy.Use the resources from this week and from throughout the course to support your plan.

Servant Leadership: Observe and Analyze: Tom MullinsObserve & AnalyzeIn the Observe and Analyze (OA) section, you'll view the video(s) depicting servant leadership at work, where a servant leader, Mr. Tom Mullins, from the local community, implements some of the servant leadership principles and traits effectively. As you analyze the video(s), you will gain a deeper understanding of servant leadership principles and traits and gain insight into how Tom Mullins implemented them.Tom Mullins interview part 1https://youtu.be/hpDx6OimMwc (Links to an external site.)Tom Mullins interview part 2https://youtu.be/wV3YjGAwXOo (Links to an external site.)Tom Mullins interview part 3https://www.youtube.com/watch?v=pYzTZisab5I (Links to an external site.)DiscussConsider the following prompt:What do you think about Tom Mullins as a servant leader ?Engage in the discussion by answering following questions:What persuaded Mr. Mullins to be of service to your colleagues and community? How important is it to be able to lead from different seats and how has this helped for successful outcomes?How has developing other people in their professional life helped with your personal success as a leader?Which of the servant leadership traits does Tom Mullins relate to most?Of the three priorities by Joe Larocca, author of Servant Leadership in the Workplace (developing people, building a trusting team, achieving results), which one Mr. Mullins rank as the most important? Maintaining appropriate netiquette is crucial to ensuring that the discussion forum offers a rich learning experience. Be specific, use an appropriate tone and language ( Avoid non-verbal cues, sarcasm, and humor which can be mistaken as insulting or cold), embrace the diversity among course takers, and actively participate)