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THE INDIAN INSTITUTE OF BUSINESS MANAGEMENT AND STUDIES
SUB: ORGANIZATIONAL BEHAVIOR MAX MARKS: 100
1
MASTER’S PROGRAM IN BUSINESS ADMINISTRATION

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THE INDIAN INSTITUTE OF BUSINESS MANAGEMENT AND STUDIES
SUB: ORGANIZATIONAL BEHAVIOR MAX MARKS: 100
2
CASE I
A DIAMOND PERSONALITY
Ask Suraj bhai about the dot-com burst and he may grin at you as if to say, ``What
burst?’’ Suraj bhai, a 38-year-old entrepreneur, owns an Internet business that sells loose
diamonds to various buyers. Business is becoming for Suraj bhai. In 2004, he had sales of INR
3,500 million. Needless to say, Suraj bhai is optimistic about his business venture.
The future wasn’t always to bright for Suraj bhai, however. In 1985, Suraj bhai moved
from his native town Suraj, to New Delhi, with little ability to speak English. There, he
attended language courses and worked at the local mall to support himself. After graduation,
his roommate’s girlfriend suggested that he work at a local jeweler. ``I thought she was
crazy. I didn’t know anything about jewelry,’’ says Suraj bhai, who took her advice. Though he
worked hard and received his Diamonds and Diamonds Grading certification from the
Gemological Institute, he wasn’t satisfied with his progress. `I quickly realized that working
there, I was just going to get a salary with a raise here and there. I would never become
anything. That drove me to explore other business ventures. I also came to really known
diamonds their pricing and their quality.’’
In 1997, tired of working for someone else, Suraj bhai decided to open his own jewelry
store. However, business didn’t boom. `Some of my customers were telling me they could find
diamonds for less on the Interest. It blew my mind’’ Surajy bhai recognized an opportunity
and began contacting well-known diamond dealers to see if they would be interested in selling
their gems online. Suraj bhai recalls one conversation with a prominent dealer who told him,
`You cannot sell diamonds on the Internet. You will not survive.’’ Discouraged, Suraj bhai then
says that he made a mistake. ``I stopped working on it. If you have a dream, you have to
keep working harder at it.’’
A year later, Suraj bhai did work harder at his dream and found a dealer who agreed to
provide him with some diamonds. Says Suray bhai, ``Once I had one. I could approach
others. Business started to build. The first 3 months I sold INR 20 million worth of diamonds
right off the bat. And that was just me. I started to add employees and eventually closed the
jewelry store and got out of retail.’’ Although Suraj bhai does have some diamonds in
inventory, he primarily acts as a connection point between buyers and suppliers, giving his
customers an extraordinary selection from which to choose.
Suraj bhai is now a savvy entrepreneur, and his company, Abhisaz.com, went public in
October 2003.
Why is Suraj bhai successful? Just ask two people who have known Suraj bhai over the
years. Yogesh bhai, a realtor who helped build Suraj bhai building, says, ``Suraj bhai is a very
ambitious young man. I am not surprised at all how successful he is. He is an entrepreneur in

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 MASTER’S PROGRAM IN BUSINESS ADMINISTRATION CASE I A DIAMOND PERSONALITY Ask Suraj bhai about the dot-com burst and he may grin at you as if to say, ``What burst?’’ Suraj bhai, a 38-year-old entrepreneur, owns an Internet business that sells loose diamonds to various buyers. Business is becoming for Suraj bhai. In 2004, he had sales of INR 3,500 million. Needless to say, Suraj bhai is optimistic about his business venture. The future wasn’t always to bright for Suraj bhai, however. In 1985, Suraj bhai moved from his native town Suraj, to New Delhi, with little ability to speak English. There, he attended language courses and worked at the local mall to support himself. After graduation, his roommate’s girlfriend suggested that he work at a local jeweler. ``I thought she was crazy. I didn’t know anything about jewelry,’’ says Suraj bhai, who took her advice. Though he worked hard and received his Diamonds and Diamonds Grading certification from the Gemological Institute, he wasn’t satisfied with his progress. `I quickly realized that working there, I was just going to get a salary with a raise here and there. I would never become anything. That drove me to explore other business ventures. I also came to really known diamonds – their pricing and their quality.’’ In 1997, tired of working for someone else, Suraj bhai decided to open his own jewelry store. However, business didn’t boom. `Some of my customers were telling me they could find di ...
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