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ARE STUDENTS CUSTOMERS TO THE UNIVERSITY OF CAPE TOWN

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LUNGELO GUMEDE (GMDLUN002) ARE STUDENTS CUSTOMERS TO THE UNIVERSITY OF CAPE TOWN The simple, most accepted and understandable definition is that a customer is one who pays for goods and services. University students, in general, are definitely paying or being sponsored to be part of the academic institution, therefore there is a certain income flowing into the university for the students to be there. Educating a person is considered as providing a service in the sense that work is being done by a person (the lecturer) and that work benefits someone else (the students). Educating students towards their future endeavours, is essentially what universities do. Therefore one could confidently say that universities are providing a service and students are paying for that service. However this is not enough to ascertain that students of the University of Cape Town (UCT) are customers to th ...
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