Access over 20 million homework & study documents

case study TESCO TRAINING

Content type
User Generated
Type
Study Guide
Rating
Showing Page:
1/4
TESCO TRAINING
Name: Muhammad Zaigham Khaliq
Student no:
Group: Business Management Diploma
Submission Date: October 28, 2010

Sign up to view the full document!

lock_open Sign Up
Showing Page:
2/4
Question no. 1:
Explain the difference between training and development. How have changes in customer
expectations affected Tesco and its need to train staff?
Answer:
Difference between Training and Development:
Training is a process of sequential learning through a programmed behaviour. It improves the
employee’s performance in his current job and also prepares him for the intended job. Training
is mainly a short term process, refers to directives in technical and mechanical problems, targeted
in most cases for non-managerial employees, and intended for specific purpose. The main
purpose for training is to improve productivity, quality, organizational climate, to increase health
and safety, and personal growth.
Development improves job performance, as well as, improves the personality of the individual
employee. Development is about extending and improving a person’s internal abilities. The
employee or trainee is responsible for his or her development. Development is unlike training, a
long term process, which deals with philosophical and theoretical educational purposes, most
suitable for managerial staff, and deals with general knowledge procedure. Development process
is the assessment of your own skills and abilities to determine about your job requirements, to
identify the skills required for the job as compared to your skills, and to identify the need for
extended skills.
Tesco expanded its general products to include banking, insurance services, electrical goods as
well as telephone equipment. Through this Tesco deals with a lot more customers than previously
the staff was dealing with. As company grows the recruitment also expanded and new employees
are hired. Tesco opens its distribution centres and stores in different diverse locations. Different
locations customers have different type of need of special goods, so it was important to have a
clear understanding about the changing customer’s need. Tesco need to train its employees so
that they will be capable of working in different environment.
Question no. 2:
List the methods of training carried out by Tesco. Describe how training needs are identified.
Answer:
Tesco offers two types of training methods:
On-the-job Training:
On-the- job training train employees through:
Observing the work of other on-job employees.
Designating a coach or manager to help the trainees to tackle problems and find solutions.

Sign up to view the full document!

lock_open Sign Up
Showing Page:
3/4

Sign up to view the full document!

lock_open Sign Up
End of Preview - Want to read all 4 pages?
Access Now
Unformatted Attachment Preview
 TESCO TRAINING Name: Muhammad Zaigham Khaliq Student no: Group: Business Management Diploma Submission Date: October 28, 2010 Question no. 1: Explain the difference between training and development. How have changes in customer expectations affected Tesco and its need to train staff? Answer: Difference between Training and Development: Training is a process of sequential learning through a programmed behaviour. It improves the employee’s performance in his current job and also prepares him for the intended job. Training is mainly a short term process, refers to directives in technical and mechanical problems, targeted in most cases for non-managerial employees, and intended for specific purpose. The main purpose for training is to improve productivity, quality, organizational climate, to increase health and safety, and personal growth. Development improves job performance, as well as, improves the personality of the individual employee. Development is about extending and improving a person’s internal abilities. The employee or trainee is responsible for his or her development. Development is unlike training, a long term process, which deals with philo ...
Purchase document to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Anonymous
Great! Studypool always delivers quality work.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4