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H587 Service Excellence

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Business

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Running Head: SERVICE EXCELLENCE 1

Service Excellence

Institution Affiliation

Date:

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SERVICE EXCELLENCE 2

To keep a customer in the current business environment is one of the most costly tactics

employed by the managers. Though the customers are loyal by nature, there is still need to win

the new customers by offering the better services as they require. It is still necessary to have the

loyal customers stay in the business despite their loyalty. By providing the necessary products

and fostering strong bonds with the customers, one improves their loyalty. It is necessary

therefore that we provide unique customer experience by actively anticipating the customer

needs and expectations that will make the business to be beyond their needs at every time.

In the same course, it is good to offer the best service to the customers mainly in the

foodservice. As the manager, cashier or anyone else, there is need to ensure service excellence

for the customers in order to retain them in a better way. Excellence is a consistent, premium

service at every pass set by a service-oriented tone that is necessary in driving the organization

strategy. To create a service excellence culture is customer centric more than it is business

centric and therefore needed much in the business. It is good to understand that one of the most

important stakeholders in every business is the customer (Evans, 2014). A customer must get the

necessary services going beyond the normal trade. As business is there to stay, customers are

there to stay. No customer is supposed to rise complain or issues relating to bad services or any

hitches in the service excellence. Providing the appropriate and excellent services enables to

meet the customer needs. Excellent services are therefore a tool that one uses without question

any other issue in the sideline of the customer.

To improve service excellence in the foodservice operation, the first thing is having the

customer service policy. This contains the set of principles each service person will have to

follow to acquire service excellence. The employees will have to know the rules and live in

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Running Head: SERVICE EXCELLENCE 1 Service Excellence Institution Affiliation Date: SERVICE EXCELLENCE 2 To keep a customer in the current business environment is one of the most costly tactics employed by the managers. Though the customers are loyal by nature, there is still need to win the new customers by offering the better services as they require. It is still necessary to have the loyal customers stay in the business despite their loyalty. By providing the necessary products and fostering strong bonds with the customers, one improves their loyalty. It is necessary therefore that we provide unique customer experience by actively anticipating the customer needs and expectations that will make the business to be beyond their needs at every time. In the same course, it is good to offer the best service to the customers mainly in the foodservice. As the manager, cashier or anyone else, there is need to ensure service excellence for the customers in order to retain them in a better way. Excellence is a consistent, premium service at every pass set by a service-oriented tone that is necessary in driving the organization strategy. To create a service excellence culture is customer centric more than it is business centric and therefore needed much in the business. It is good to understand that one of the most important stakeholders in every business is the customer (Evans, 2014). A customer must get the necessary services going beyond the normal trade. As business is there ...
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