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INDIAN SCHOOL OF MANAGEMENT AND STUDIES
SUB: ORGANIZATIONAL BEHAVIOR MAX MARKS: 100
Master Program in Business Administration (MBA)
Note :- Solve any 4 case study
All case carries equal marks

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INDIAN SCHOOL OF MANAGEMENT AND STUDIES
SUB: ORGANIZATIONAL BEHAVIOR MAX MARKS: 100
CASE I
A DIAMOND PERSONALITY
Ask Suraj bhai about the dot-com burst and he may grin at you as if to say,
``What burst?’’ Suraj bhai, a 38-year-old entrepreneur, owns an Internet business that
sells loose diamonds to various buyers. Business is becoming for Suraj bhai. In 2004, he
had sales of INR 3,500 million. Needless to say, Suraj bhai is optimistic about his
business venture.
The future wasn’t always to bright for Suraj bhai, however. In 1985, Suraj bhai
moved from his native town Suraj, to New Delhi, with little ability to speak English.
There, he attended language courses and worked at the local mall to support himself.
After graduation, his roommate’s girlfriend suggested that he work at a local jeweler. ``I
thought she was crazy. I didn’t know anything about jewelry,’’ says Suraj bhai, who took
her advice. Though he worked hard and received his Diamonds and Diamonds Grading
certification from the Gemological Institute, he wasn’t satisfied with his progress. `I
quickly realized that working there, I was just going to get a salary with a raise here and
there. I would never become anything. That drove me to explore other business
ventures. I also came to really known diamonds their pricing and their quality.’’
In 1997, tired of working for someone else, Suraj bhai decided to open his own
jewelry store. However, business didn’t boom. `Some of my customers were telling me
they could find diamonds for less on the Interest. It blew my mind’’ Surajy bhai
recognized an opportunity and began contacting well-known diamond dealers to see if
they would be interested in selling their gems online. Suraj bhai recalls one conversation
with a prominent dealer who told him, `You cannot sell diamonds on the Internet. You
will not survive.’’ Discouraged, Suraj bhai then says that he made a mistake. ``I
stopped working on it. If you have a dream, you have to keep working harder at it.’’
A year later, Suraj bhai did work harder at his dream and found a dealer who
agreed to provide him with some diamonds. Says Suray bhai, ``Once I had one. I could
approach others. Business started to build. The first 3 months I sold INR 20 million
worth of diamonds right off the bat. And that was just me. I started to add employees
and eventually closed the jewelry store and got out of retail.’’ Although Suraj bhai does
have some diamonds in inventory, he primarily acts as a connection point between
buyers and suppliers, giving his customers an extraordinary selection from which to
choose.
Suraj bhai is now a savvy entrepreneur, and his company, Abhisaz.com, went
public in October 2003.

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 Master Program in Business Administration (MBA) Note :- Solve any 4 case study All case carries equal marks CASE I A DIAMOND PERSONALITY Ask Suraj bhai about the dot-com burst and he may grin at you as if to say, ``What burst?’’ Suraj bhai, a 38-year-old entrepreneur, owns an Internet business that sells loose diamonds to various buyers. Business is becoming for Suraj bhai. In 2004, he had sales of INR 3,500 million. Needless to say, Suraj bhai is optimistic about his business venture. The future wasn’t always to bright for Suraj bhai, however. In 1985, Suraj bhai moved from his native town Suraj, to New Delhi, with little ability to speak English. There, he attended language courses and worked at the local mall to support himself. After graduation, his roommate’s girlfriend suggested that he work at a local jeweler. ``I thought she was crazy. I didn’t know anything about jewelry,’’ says Suraj bhai, who took her advice. Though he worked hard and received his Diamonds and Diamonds Grading certification from the Gemological Institute, he wasn’t satisfied with his progress. `I quickly realized that working there, I was just going to get a salary with a raise here and there. I would never become anything. That drove me to explore other business ventures. I also came to really known diamonds – their pricing and their quality.’’ In 1997, tired of working for someone else, Suraj bhai decided to open his own jewelry store. However, busi ...
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