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EMOTIONAL LABOR
1
Research Project
Emotional Labor in the Work-Place
Your name
Your Student number
Organization Behavior
06059800
19 May, 2014

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EMOTIONAL LABOR
2
Emotional Labor in the Work-Place
Introduction
This paper talks about emotional labor and its consequences at the work place. It is also called as
emotion work. Every organization needs to create an emotional work atmosphere and it is also
the need of the job. In this, the staffs of the company are expected to display some sort of
emotions towards their customers, clients, or others.
Doctors, service providers like hotels and transportation service providers, and others need to
have emotional labor towards their clients. In other words, it is more applicable towards the
service based industries.
This term is quite important and has been used widely across the world. It is meant to help the
industry to improve the quality of services that is rendered to the clients and others. In this paper
the importance of the term and how it helps in improving the services and meet the expectation
of the clients.
1. Concept of Emotional labor
Emotional expressions are greatly controlled and managed at the workplace through many
formal and informal methods. Despite of this some of the emotions are expressed openly, while
others are suppressed by the individuals in an organization.
At the workplace the staffs are expected to control their emotions and not reveal it at the worst
situation. In such a case, it results into suppression of their general or genuine expressions and

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 Research Project Emotional Labor in the Work-Place Your name Your Student number Organization Behavior 06059800 19 May, 2014 Emotional Labor in the Work-Place Introduction This paper talks about emotional labor and its consequences at the work place. It is also called as emotion work. Every organization needs to create an emotional work atmosphere and it is also the need of the job. In this, the staffs of the company are expected to display some sort of emotions towards their customers, clients, or others. Doctors, service providers like hotels and transportation service providers, and others need to have emotional labor towards their clients. In other words, it is more applicable towards the service based industries. This term is quite important and has been used widely across the world. It is meant to help the industry to improve the quality of services that is rendered to the clients and others. In this paper the importance of the term and how it helps in improving the services and meet the expectation of the clients. 1. Concept of Emotional labor Emotional expressions are greatly controlled and managed at the workplace through many formal and informal methods. Despite of this some of the emotions are expressed openly, while others are suppressed by the individuals in an organization. At the workplace the staffs are expected to control their emotions and not reveal it at the worst situation. In such a case, it results into suppression of their general or ge ...
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