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Final Fitbit Call Center Case

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Subject

Business

School

Harvard University

Type

Homework

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oelnar7200

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BUSINESS 1

Fitbit Call Center Case

Name

Institutional Affiliation

Instructor

Course Title

Date

(Total Words:900)

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BUSINESS 2

Fitbit Call Center Case

Introduction

Fitbit is a company dating back to around 2007. Because the client care staff is

contracted and has a chat option, complaints increase. As the number of negative reviews

grows, sales have begun to drop. Bringing customer support back was one of the proposals

for increasing sales and retaining existing consumers. This necessitates the construction of a

$2.000.000 call center, which will house Sixty chat, call, and email workers. As the financial

advisor, I am responsible for reviewing the financial system plan for this initiative, as well as

the economic risk involved with it, and analyzing the budget to determine whether the

business will approve or refuse the proposal. Fitbit's organizational culture, from

manufacturing to customer support, will be the subject of my advice. I'll also investigate all

the financial risks that this enterprise entails. I'll examine the financial figures supplied for

planning and investment strategies, and then I'll make a recommendation on whether the

project should be approved or denied, along with thorough explanations.

Fitbit Organizational Structure

Google owns Fitbit and has 677 executives on its payroll. The Executive Board,

which includes Director and CEO James Park as well as 5 other Directors, are indeed the

company's senior officials. The N-1 executives include CFO Ron Kisling, Executive Vice

President and Legal Counsel in the Legal Department, Executive Vice President of

Operations, Executive Vice President of Business Operations and Strategy, Senior Vice

President and General Manager of Health Solutions, Senior Vice President and Managing

Director of Fitbit International, Senior Vice President and General Manager of America’s

Sales, Senior Vice President Human Resources, Senior Vice President and Managing

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BUSINESS 1 Fitbit Call Center Case Name Institutional Affiliation Instructor Course Title Date (Total Words:900) BUSINESS 2 Fitbit Call Center Case Introduction Fitbit is a company dating back to around 2007. Because the client care staff is contracted and has a chat option, complaints increase. As the number of negative reviews grows, sales have begun to drop. Bringing customer support back was one of the proposals for increasing sales and retaining existing consumers. This necessitates the construction of a $2.000.000 call center, which will house Sixty chat, call, and email workers. As the financial advisor, I am responsible for reviewing the financial system plan for this initiative, as well as the economic risk involved with it, and analyzing the budget to determine whether the business will approve or refuse the proposal. Fitbit's organizational culture, from manufacturing to customer support, will be the subject of my advice. I'll also investigate all the financial risks that this enterprise entails. I'll examine the financial figures supplied for planning and investment strategies, and then I'll make a recommendation on whether the project should be approved or denied, along with thorough explanations. Fitbit Organizational Structure Google owns Fitbit and has 677 executives on its payroll. The Executive Board, which includes Director and CEO James Park as well as 5 other Directors, are indeed the company's senior officials. The N-1 executives include CFO Ron K ...
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Tags: business google Fitbit Call Center Case James Park