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Deliverable 5 Reference List

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Management
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Rasmussen
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Running head: DELIVERABLE 5 REFERENCE LIST 1
Deliverable 5 Reference List
Your Name
Name of Institution

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DELIVERABLE 5 REFERENCE LIST 2
Deliverable 5 Reference List
Criteria and process used for selecting the articles
References help the readers to identify and locate the sources used for justifying a
research study, verify the methods used in the research and for discussing results
interpretation and implications of the research. For this reason, references must be complete
and accurate. In order to come up with complete and accurate references, I chose to use
academic articles that had enough information to help in the industry research process. Before
picking any reference, I did an evaluation to determine whether the reference material was
reliable and relevant to the industry research process. The materials were relevant, and I
included both primary and secondary sources on the list.
References
Quality measures
The Balanced ScorecardMeasures that Drive Performance. (2014, August 1). Retrieved
from Harvard Business Review website: https://hbr.org/1992/01/the-balanced-
scorecard-measures-that-drive-performance-2
Quality through engineering design. (1993). European Journal of Operational
Research, 69(1), 140. https://doi.org/10.1016/0377-2217(93)90101-r
Stone, E. J., Osganian, S. K., McKinlay, S. M., Wu, M. C., Webber, L. S., Luepker, R. V., …
Elder, J. P. (1996). Operational Design and Quality Control in the CATCH
Multicenter Trial. Preventive Medicine, 25(4), 384399.
https://doi.org/10.1006/pmed.1996.0071
Harmon, P. (2007). Business process change : a guide for business managers and BPM and
six sigma professionals. Amsterdam ; Boston: Elsevier/Morgan Kaufmann Publishers.

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Running head: DELIVERABLE 5 REFERENCE LIST Deliverable 5 Reference List Your Name Name of Institution 1 DELIVERABLE 5 REFERENCE LIST 2 Deliverable 5 Reference List Criteria and process used for selecting the articles References help the readers to identify and locate the sources used for justifying a research study, verify the methods used in the research and for discussing results interpretation and implications of the research. For this reason, references must be complete and accurate. In order to come up with complete and accurate references, I chose to use academic articles that had enough information to help in the industry research process. Before picking any reference, I did an evaluation to determine whether the reference material was reliable and relevant to the industry research process. The materials were relevant, and I included both primary and secondary sources on the ...
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