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Module Description
The learners demonstrate an understanding of the concepts of environment and market and how
they relate to the field of computer systems servicing, particularly in one’s town/municipality
Learning Outcome/s
At the end of the lesson, the learners should be able to:
Recognize and understand the potential customer/market in computer systems servicing
1.1 Identify the players/ competitors within the town
1.2 Identify the different products/services available in the market
1.3 Profile potential customers
1.4 Identify the customer’s needs and wants through consumer analysis
To Do List
Warm welcome to Academic Year 2021-2022! Good job on completing your Learning Management
System and Google Workspace Walk Through! Here are the things that you must complete in this
module:
Motivation (Activity: Guess The Image!)
Readings
Market (Town)
1. Key concepts of market
2. Players in the market (competitors)
3. Products & services available in the market
Market (Customer)
1. Key concepts in identifying and understanding the
customer
2. Customer analysis through:
2.1 Observation
2.2 Interviews
Activity # 1
Subject:
COMPUTER SYSTEMS SERVICING 1
Topic:
ENVIRONMENT AND MARKET (EM)
Date:
WEEK 1 September 13-17, 2021
Module No.
1
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