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Checkpoint: Communication Techniques
1. Organizing E-mail messages I believe that E-mails is a very important communication
tool in a business environment. An E-mail should have an understandable subject line, an
introduction, a body, and a conclusion. Asterisk, underline, headers, use of highlights,
Indentation, bullets or bolding can be used to highlight certain key points many people
receive several emails a day. Be considerate. Keep your emails short and to the point this aids
in maintaining the reader’s focus.
E-mails are commonly used both within and without an organization. The language and
tone used by the parties concerned can vary considerably depending on the issue(s) being
discussed or addressed. For instance, a technical E-mail may have less expressive terms
and would require the use of bullets and asterisks compared to an E-mail that addresses
the performance of an employee in customer service.
2. Greetings & exchange of good-natured remarks in business meetings I think a
successful meetings starts off on a positive note with both parties greeting each other with
“Good Morning Mr. Michel,” “It is an honor to finally meet you,” and things of that
nature. A firm handshake can go a long way in establishing a rapport and mutual respect.
Other things such as establishing eye contact and addressing the business contact by his /
her name can demonstrate sincerity and contribute to a more successful outcome.

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Checkpoint: Communication Techniques 1. Organizing E-mail messages – I believe that E-mails is a very important communication tool in a business environment. An E-mail should have an understandable subject line, an introduction, a body, and a conclusion. Asterisk, underline, headers, use of highlights, Indentation, bullets or bolding can be used to highlight certain key points many people receive several emails a day. Be considerate. Keep your emails short and to the point this aids in maintaining the reader’s focus. E-mails are commonly used both within and without an organization. The language and tone used by the parties concerned can vary considerably depending on the issue(s) being discussed or addressed. For instance, a technical E-mail may have less expressive terms and would require the use of bullets and asterisks compared to an E-mail that addresses the performance of an employee in customer service. 2. Greetings & exchange of good-natured remarks in business meetings – I think a successful meetings starts off on a positive note with both parties greeting each other with “Good Morning Mr. Michel,” “It is an honor to finally meet you,” and things of that nature. A firm handshake can go a long way in establishing a rapport and mutual respect. Other things such as establishing eye contact and addressing the business contact by his / her name can demonstrate sincerity and contribute to a more successful outcome. Name: Description: ...
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