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College of Administrative and Financial Sciences
Assignment 1
Decision Making & Problem Solving (MGT312)
Deadline for students: End of Week 7 (23/10/2021@ 23:59)
(To be posted/released to students on BB anytime in Week 4)
Course Name:
Student’s Name
Course Code: MGT312
Student’s ID Number:
Semester: 1
st
CRN:
Academic Year: 1442/1443 H, First Semester
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
Level of Marks:
Instructions PLEASE READ THEM CAREFULLY
This assignment is an individual assignment.
Due date for Assignment 1 is by the end of Week 7 (23/10/2021).
The Assignment must be submitted only in WORD format via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented. This also
includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submitted assignments will NOT be entertained.
Avoid plagiarism, the work should be in your own words, copying from students
or other resources without proper referencing will result in ZERO marks. No
exceptions.
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All answered must be typed using Times New Roman (size 12, double-spaced)
font. No pictures containing text will be accepted and will be considered
plagiarism).
Submissions without this cover page will NOT be accepted.
Course Learning Outcomes-Covered
Describe decision making process for complex issues pertaining to business
environment both internally and externally (C.L.O :1)
Define different perspectives and concepts of problem solving in diverse contexts and
business situations. (C.L.O :2)
Explain and apply critical thinking and cognitive psychology as it pertains to analyze
and synthesize information for problem solving and decision making. (C.L.O :3)
Assignment Instructions:
Log in to Saudi Digital Library (SDL) via University’s website
On first page of SDL, choose “English Databases”
From the list find and click on EBSCO database.
In the search bar of EBSCO find the following article:
Title: Is Your Team Solving Problems, or Just Identifying Them?
Author: Rebecca Knight
Date of Publication: April 14, 2021
Published: Harvard Business Review
Assignment Questions: (Marks 05)
Read the attached article titled as Is Your Team Solving Problems, or Just Identifying
Them?” by Rebecca Knight, published in Harvard Business Review, and answer the
following Questions:
1. Summarize the article and explain the main issues discussed in the article. (In 500-600
words)
Ans:Lets understand the same step by step & please upvote for the efforts
HERE IS THE SUMMARY
Some teams are particularly adept at spotting potential issues. When coworkers present
new ideas or initiatives, team members are quick to ask probing questions and point out
potential pitfalls. Team members, on the other hand, should provide constructive
criticism. How can you, as a manager, assist your team in shifting its culture from one
of identifying problems to one of resolving them? How can you establish new norms
that promote a positive attitude? What's the best way to encourage employees to think
critically while also offering helpful advice?
### Recognize the issues that are at the root of the problem.
To begin, you must recognise that your team's behaviours are not unusual. According
to Grant, there are several deep-seated dynamics at work. Many of us, she says, react
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to new challenges or ideas by "getting into the details and focusing on obstacles."
###Think about what you want to achieve.
You must be specific about the changes you want your team to make. “You want your
team to be more 'solutions-focused,' which is similar to saying you want them to be
more innovative or agile," Grant explains.
###Speak with your coworkers.
Next, Grant suggests discussing your observations with your team and what you'd like
to see them do differently. Rather than dwelling on the details of a problem, explain
that you want the team to do a better job of "looking for alternate routes."
###Establish new standards. According to Grant, changing your team's culture requires
getting people on board with new ways of thinking and speaking. To do so, you'll need
to establish new norms "that purposefully elevate other ways of working."
###Role Model
"Others need to see you doing it," Grant says, in order to inspire your team to think
more creatively about solving problems. "You have to put yourself out there with your
ideas." Keep it simple and direct. "Say, 'Right now, we're going to talk about solutions;
I don't want to hear about obstacles.' And I'm going to kick things off.' Be reassuring.
###Incorporate new information.
"Using external information to trigger creative conversations," Davey advises. "I read
an interesting article about a trend in our industry," you might say at your next team
meeting. What impact do you think this will have on us? What possibilities does this
trend open up? What might happen if this pattern continues?
###Deal with problems in a productive manner.
When faced with opposition to a new idea, it's critical to listen but also to ensure that
team members' fault- finding does not dominate the conversation, according to Davey.
Let's say a potential new strategy is dismissed by a colleague because "the company
tried it decades ago and it didn't work."
###Positive behaviours should be rewarded.
When you see team members working productively to solve problems, you should
"publicly affirm that they're doing the right thing," according to Grant. "If new habits
aren't rewarded, they won't form." Recognize great ideas and innovative thinking. Be
sincere. To "increase the sense that norms are shifting," "say out loud the positive thing
you're thinking."
(Marks 2)
2. What do you think about the article in relations to what you have learnt in the course
about improving decision-making and problem-solving skills? Use additional
reference to support your argument. (In 300-500 words) (Marks 2)
ANSWER: The article expresses the seven ways for higher cluster higher cognitive
process. per the article, single people creating choices aren't excellent. Yet, involving
to0 varied people within the cluster doesn't extremely bring higher results. There are
odds of losing individual preferences and opinions turning into biased. As a solution
for this, the article recommends seven ways for higher cluster higher cognitive process.
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As a primary procedure, the creator recommends creating the cluster very little at no
matter purpose a big call is formed. At the purpose once larger teams are concerned,
there are a lot of odds of individuals' choices obtaining influenced by previous
convictions. very little teams with 3-5 people are fine to decide on higher choices.
Then, decide a heterogeneous cluster rather than un diversified teams. people with
unvaried convictions can for the foremost half land in biased choices. At the purpose
once people with heterogeneous convictions are enclosed in teams, they need varied
views and counter biased opinions.
Further, embrace heterogeneous teams once a lot of different skills and points of read
are needed and embrace a regular cluster once tasks ar a lot of tedious and need joined
thinking. teams will likewise appoint a contentious third party to electrify the cluster
agreement to bring quality to higher cognitive process if larger the cluster, 2 contentious
third party may be appointed.
Next is to collect the opinions of every colleagues on an individual basis. Shared
documents may be namelessly shipped off every colleague to record opinions on an
individual basis. this may facilitate in avoiding cluster thinking and lined up agendas.
Providing a protected spot to shout out people need to have the choice to speak their
opinion uninhibitedly with no dread.
Providing a protected spot to shout out people need to have the choice to speak their
opinion uninhibitedly with no dread.
Give remarks as concepts
Give input within the manner that you just worth the individual's work towards
achieving the target Specialists facilitate in creating a lot of enlightened choices. Be
that because it might, do not over-depend on them. They need to be asked to supply
remarks or opinions of outlined topics or they need to be treated as enlightened outcasts
concerning the cluster. Aggregate duty need to run to all or any the colleagues. This
causes them to feel to blame for the group's decision-making live and therefore the
result. For this, people will sign a Joint duty rationalization. Bringing higher quality
within the decision-making live and higher interaction between colleagues will
facilitate in conveyance fruitful results.
Critical Thinking Question
3. Successful teamswhether in sports or businessusually perform well because each
member contributes talents and skills to the group effort. What contribution do
problem-solving skills make to team efforts? Provide at least one example that
illustrates your points. (Mark 1)
Answer
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Problem solving skills: It refers to the skills like analytical, mental and creative skills that an
individual possesses in a team when a problem arises.
Consider the following example from organization perspective:
The four basic steps that contribute in solving a problem by way of using the skills are the
following:
Step 1: Defining the problem: On should define the real problem and not its symptoms.
For example: In an organization if an X department is facing problem in performance
standards. The lead of that X department might think that the problem is with individual work
but, if one considers the problem a bit deeper, the real issue might be work pressure, lack of
training, and unnecessary workload etc.
Thus, in this scenario, one should define the problem from all the perspectives by using the
tools like 5 Why's and Root Cause Analysis, etc. So, the actual reasons for under-performance
might reveal.
Step 2: Generating alternatives:
After defining the problem, one should generate the alternatives by using the tools like Cause-
and-Effect Diagram .So that the clear visual representation of the problem might reveal.
For example:
Consider the above scenario, by way of using Cause-and -Effect diagram. It might highlight the
reason is because of lack of training for under performance.
Thus, for this scenario as a team lead he/she should generate alternatives like providing
training by extending his/her training and motivating them to work.
Step 3: Evaluating and selecting alternatives:
After generating the alternatives, for the above scenario as a team lead an individual must
evaluate each alternative to see how it's working.
For example:
Consider the above scenario, then through evaluating if the team lead found that the
individuals might improve their performance. This results in increase in department ratings
and individual rating.
Step 3: Evaluating and selecting alternatives:
After generating the alternatives, for the above scenario as a team lead an individual must
evaluate each alternative to see how it's working.
For example:
Consider the above scenario, then through evaluating if the team lead found that the
individuals might improve their performance. This results in increase in department ratings
and individual rating.
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Therefore, one should possess all the problem solving techniques and skills when a problem
arises in the team. Every team must possess their abilities by way of using their own tactics to
be a successful. The way of approach sometimes might contribute to improved performance
among the team.
v

Unformatted Attachment Preview

College of Administrative and Financial Sciences Assignment 1 Decision Making & Problem Solving (MGT312) Deadline for students: End of Week 7 (23/10/2021@ 23:59) (To be posted/released to students on BB anytime in Week 4) Course Name: Student’s Name Course Code: MGT312 Student’s ID Number: Semester: 1st CRN: Academic Year: 1442/1443 H, First Semester For Instructor’s Use only Instructor’s Name: Students’ Grade: Level of Marks: Instructions – PLEASE READ THEM CAREFULLY ❖ This assignment is an individual assignment. ❖ Due date for Assignment 1 is by the end of Week 7 (23/10/2021). ❖ The Assignment must be submitted only in WORD format via allocated folder. ❖ Assignments submitted through email will not be accepted. ❖ Students are advised to make their work clear and well presented. This also includes filling your information on the cover page. ❖ Students must mention question number clearly in their answer. ❖ Late submitted assignments will NOT be entertained. ❖ Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. ❖ All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). Submissions without this cover page will NOT be accepted. Course Learning Outcomes-Covered • Describe decision making process for complex issues pertaining to business environment both internally and externally (C.L.O :1) • Define different perspectives and concepts of problem solving in diverse contexts and business situations. (C.L.O :2) • Explain and apply critical thinking and cognitive psychology as it pertains to analyze and synthesize information for problem solving and decision making. (C.L.O :3) Assignment Instructions: • Log in to Saudi Digital Library (SDL) via University’s website • On first page of SDL, choose “English Databases” • From the list find and click on EBSCO database. • In the search bar of EBSCO find the following article: Title: “Is Your Team Solving Problems, or Just Identifying Them?” Author: Rebecca Knight Date of Publication: April 14, 2021 Published: Harvard Business Review Assignment Questions: (Marks 05) Read the attached article titled as “Is Your Team Solving Problems, or Just Identifying Them?” by Rebecca Knight, published in Harvard Business Review, and answer the following Questions: 1. Summarize the article and explain the main issues discussed in the article. (In 500-600 words) Ans:Lets understand the same step by step & please upvote for the efforts HERE IS THE SUMMARY Some teams are particularly adept at spotting potential issues. When coworkers present new ideas or initiatives, team members are quick to ask probing questions and point out potential pitfalls. Team members, on the other hand, should provide constructive criticism. How can you, as a manager, assist your team in shifting its culture from one of identifying problems to one of resolving them? How can you establish new norms that promote a positive attitude? What's the best way to encourage employees to think critically while also offering helpful advice? ### Recognize the issues that are at the root of the problem. To begin, you must recognise that your team's behaviours are not unusual. According to Grant, there are several deep-seated dynamics at work. Many of us, she says, react to new challenges or ideas by "getting into the details and focusing on obstacles." ###Think about what you want to achieve. You must be specific about the changes you want your team to make. “You want your team to be more 'solutions-focused,' which is similar to saying you want them to be more innovative or agile," Grant explains. ###Speak with your coworkers. Next, Grant suggests discussing your observations with your team and what you'd like to see them do differently. Rather than dwelling on the details of a problem, explain that you want the team to do a better job of "looking for alternate routes." ###Establish new standards. According to Grant, changing your team's culture requires getting people on board with new ways of thinking and speaking. To do so, you'll need to establish new norms "that purposefully elevate other ways of working." ###Role Model "Others need to see you doing it," Grant says, in order to inspire your team to think more creatively about solving problems. "You have to put yourself out there with your ideas." Keep it simple and direct. "Say, 'Right now, we're going to talk about solutions; I don't want to hear about obstacles.' And I'm going to kick things off.' Be reassuring. ###Incorporate new information. "Using external information to trigger creative conversations," Davey advises. "I read an interesting article about a trend in our industry," you might say at your next team meeting. What impact do you think this will have on us? What possibilities does this trend open up? What might happen if this pattern continues? ###Deal with problems in a productive manner. When faced with opposition to a new idea, it's critical to listen – but also to ensure that team members' fault- finding does not dominate the conversation, according to Davey. Let's say a potential new strategy is dismissed by a colleague because "the company tried it decades ago and it didn't work." ###Positive behaviours should be rewarded. When you see team members working productively to solve problems, you should "publicly affirm that they're doing the right thing," according to Grant. "If new habits aren't rewarded, they won't form." Recognize great ideas and innovative thinking. Be sincere. To "increase the sense that norms are shifting," "say out loud the positive thing you're thinking." (Marks 2) 2. What do you think about the article in relations to what you have learnt in the course about improving decision-making and problem-solving skills? reference to support your argument. (In 300-500 words) Use additional (Marks 2) ANSWER: The article expresses the seven ways for higher cluster higher cognitive process. per the article, single people creating choices aren't excellent. Yet, involving to0 varied people within the cluster doesn't extremely bring higher results. There are odds of losing individual preferences and opinions turning into biased. As a solution for this, the article recommends seven ways for higher cluster higher cognitive process. As a primary procedure, the creator recommends creating the cluster very little at no matter purpose a big call is formed. At the purpose once larger teams are concerned, there are a lot of odds of individuals' choices obtaining influenced by previous convictions. very little teams with 3-5 people are fine to decide on higher choices. Then, decide a heterogeneous cluster rather than un diversified teams. people with unvaried convictions can for the foremost half land in biased choices. At the purpose once people with heterogeneous convictions are enclosed in teams, they need varied views and counter biased opinions. Further, embrace heterogeneous teams once a lot of different skills and points of read are needed and embrace a regular cluster once tasks ar a lot of tedious and need joined thinking. teams will likewise appoint a contentious third party to electrify the cluster agreement to bring quality to higher cognitive process if larger the cluster, 2 contentious third party may be appointed. Next is to collect the opinions of every colleagues on an individual basis. Shared documents may be namelessly shipped off every colleague to record opinions on an individual basis. this may facilitate in avoiding cluster thinking and lined up agendas. Providing a protected spot to shout out people need to have the choice to speak their opinion uninhibitedly with no dread. Providing a protected spot to shout out people need to have the choice to speak their opinion uninhibitedly with no dread. Give remarks as concepts Give input within the manner that you just worth the individual's work towards achieving the target Specialists facilitate in creating a lot of enlightened choices. Be that because it might, do not over-depend on them. They need to be asked to supply remarks or opinions of outlined topics or they need to be treated as enlightened outcasts concerning the cluster. Aggregate duty need to run to all or any the colleagues. This causes them to feel to blame for the group's decision-making live and therefore the result. For this, people will sign a Joint duty rationalization. Bringing higher quality within the decision-making live and higher interaction between colleagues will facilitate in conveyance fruitful results. Critical Thinking Question 3. Successful teams—whether in sports or business—usually perform well because each member contributes talents and skills to the group effort. What contribution do problem-solving skills make to team efforts? Provide at least one example that illustrates your points. Answer (Mark 1) Problem solving skills: It refers to the skills like analytical, mental and creative skills that an individual possesses in a team when a problem arises. Consider the following example from organization perspective: The four basic steps that contribute in solving a problem by way of using the skills are the following: Step 1: Defining the problem: On should define the real problem and not its symptoms. For example: In an organization if an X department is facing problem in performance standards. The lead of that X department might think that the problem is with individual work but, if one considers the problem a bit deeper, the real issue might be work pressure, lack of training, and unnecessary workload etc. Thus, in this scenario, one should define the problem from all the perspectives by using the tools like 5 Why's and Root Cause Analysis, etc. So, the actual reasons for under-performance might reveal. Step 2: Generating alternatives: After defining the problem, one should generate the alternatives by using the tools like Causeand-Effect Diagram .So that the clear visual representation of the problem might reveal. For example: Consider the above scenario, by way of using Cause-and -Effect diagram. It might highlight the reason is because of lack of training for under performance. Thus, for this scenario as a team lead he/she should generate alternatives like providing training by extending his/her training and motivating them to work. Step 3: Evaluating and selecting alternatives: After generating the alternatives, for the above scenario as a team lead an individual must evaluate each alternative to see how it's working. For example: Consider the above scenario, then through evaluating if the team lead found that the individuals might improve their performance. This results in increase in department ratings and individual rating. Step 3: Evaluating and selecting alternatives: After generating the alternatives, for the above scenario as a team lead an individual must evaluate each alternative to see how it's working. For example: Consider the above scenario, then through evaluating if the team lead found that the individuals might improve their performance. This results in increase in department ratings and individual rating. Therefore, one should possess all the problem solving techniques and skills when a problem arises in the team. Every team must possess their abilities by way of using their own tactics to be a successful. The way of approach sometimes might contribute to improved performance among the team. v Name: Description: ...
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