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Name 1
Student Name
Professor Name
Course
Date.
Technology and Sustainability
In the hospitality industry, technology and sustainability are critical. At its most basic
level, technology may be defined as the total of all techniques, skills, methods, and
procedures employed in creating products or services or achieving goals such as scientific
research (Kansakar et al. 62). Also, in the hotel sector, sustainability may be defined as the
careful use of a resource to avoid depletion or harm. It is extremely important in the
hospitality industry. For example, ecologically and socially conscious hospitality CEOs can
increase efficiency while attracting an increasing number of clients seeking environmentally
and socially responsible goods and services. Over the last decade, technology has played a
significant role in the hospitality and tourist industries (Kansakar et al. 60). Technology has
aided in reducing expenses, the improvement of operational efficiency, and the enhancement
of services and customer experience (Kansakar et al. 60). It not only helps to cut labor
expenses, but it also helps to avoid customer service problems.
The focus of this paper is on hotel technology and sustainability. By substituting
expensive human labor, technology may improve operational efficiency and assist hotel
management cut expenses (Kansakar et al. 61). It also enhances customer service by making
it easier for employees to engage and communicate with one another (Kansakar et al. 61).
Hotels have been taking steps to become more ecologically friendly without breaking the
wallet, thanks to technology. More LED lighting with sensors, for example, has assisted in
keeping prices down while decreasing energy waste in their operations. Environmentally
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Name 2
friendly hotel rules have a positive impact on customer satisfaction and the likelihood of
returning (Wikhamn 102). Going green boosts customer satisfaction and loyalty, as well as
word-of-mouth advertising.
Efforts the Hotel Industry is Making to Become More Sustainable
There are several ways to increase hotels' energy, water, and waste efficiency, but
these aren't the only frequent approaches. Other popular hotel techniques include employing
utility benchmarking and temperature adjustments to make operational modifications and
other technological updates like high-efficiency water fixtures or LED lighting.
Using the reporting capabilities available from popular property management systems,
hotels have adopted improvements to benchmark utility consumption and give setpoints for
temperature adjustments. In addition, hotels generate an excessive quantity of garbage. As a
result, waste management is linked to some of the most prevalent sustainability strategies
(Mercade Mele et al. 4623). Rather than delivering newspapers to each room, several hotels
have introduced recycling in common areas, reused food service items, and made newspapers
available in general spaces. Furthermore, one of the most significant aspects of sustainability
is energy-saving (Mercade Mele et al. 4623). Hotels are increasingly adopting energy
tracking, smart thermostats, and LED light bulbs in guest rooms.
Water conservation is yet another effort undertaken by the hotel business. Hotel water
usage accounts for a significant portion of total utility costs. Water conservation is not only
cost-effective, but it is also a fundamentally sustainable activity (Mercade Mele et al. 4623).
The most prevalent water-saving methods hotels have undertaken are regular water tracking
and low-flow toilets and installing efficient faucets and showerheads. Another initiative by
the hotel business is to encourage tourists to take responsibility for their sustainability by
conserving electricity and water. Hotel guests, for example, are asked to forego daily towel
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Name 3
and bed linen changes, which helps to minimize the amount of energy and water used in
washing. In addition, the hotel sector has adopted environmentally friendly amenities and
cleaning supplies (Mercade Mele et al. 4623). Instead of small amenities that generate
excessive waste, hotels have installed refillable soap and shampoo dispensers.
How the Hotel Industry Uses Technology for Efficiency
In recent years, technology has played a significant role in the hotel sector (Kansakar
et al. 60). Technology has aided in reducing expenses, the improvement of operational
efficiency, and the enhancement of services and customer experience. Many hotels have used
technology to cut staff expenses and prevent customer service concerns (Kansakar et al. 62).
Smart energy-management systems, for example, have been beneficial to the hotel business
since they minimize energy expenses. Technology has also made predictive maintenance
feasible by allowing engineering staff at various hotels to discover inefficient or hazardous
tendencies and inform maintenance staff before they worsen (Kansakar et al. 61).
Furthermore, hotels have used visitor data to forecast and customize numerous guest services
based on prior visits and aggregated guest data using big data and data protection
technologies (Stylos and Zwiegelaar 163).
Due to technological advancements, smart occupancy sensors have been introduced,
allowing hotels to send menu alerts to guests' cellphones at the most convenient times while
they are in their rooms. This technology may also alert hotel staff when guests arrive
(enabling them to spend less time on the welcome process) and offer appropriate upgrades.
Over the last decade, technology has had a huge influence on the hospitality and tourist
industries. By substituting expensive human labor with technology, hotel management has
been able to boost operational efficiency while lowering expenses. Going green also boosts
customer satisfaction and loyalty, as well as word-of-mouth advertising.
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Name 4
Works Cited
Kansakar, Prasanna et al. "Technology In The Hospitality Industry: Prospects And
Challenges". IEEE Consumer Electronics Magazine, vol 8, no. 3, 2019, pp. 60-
65. Institute Of Electrical And Electronics Engineers (IEEE),
https://doi.org/10.1109/mce.2019.2892245. Accessed 9 Nov 2021.
Mercade Mele, Pere et al. "To Green Or Not To Green: The Influence Of Green Marketing
On Consumer Behaviour In The Hotel Industry". Sustainability, vol 11, no. 17, 2019, p.
4623. MDPI AG, https://doi.org/10.3390/su11174623. Accessed 9 Nov 2021.
Stylos, Nikolaos, and Jeremy Zwiegelaar. "Big Data As A Game Changer: How Does It
Shape Business Intelligence Within A Tourism And Hospitality Industry Context?". Big
Data And Innovation In Tourism, Travel, And Hospitality, 2019, pp. 163-181. Springer
Singapore, https://doi.org/10.1007/978-981-13-6339-9_11. Accessed 9 Nov 2021.
Wikhamn, Wajda. "Innovation, Sustainable HRM And Customer Satisfaction". International
Journal Of Hospitality Management, vol 76, 2019, pp. 102-110. Elsevier BV,
https://doi.org/10.1016/j.ijhm.2018.04.009. Accessed 9 Nov 2021.

Unformatted Attachment Preview

Name 1 Student Name Professor Name Course Date. Technology and Sustainability In the hospitality industry, technology and sustainability are critical. At its most basic level, technology may be defined as the total of all techniques, skills, methods, and procedures employed in creating products or services or achieving goals such as scientific research (Kansakar et al. 62). Also, in the hotel sector, sustainability may be defined as the careful use of a resource to avoid depletion or harm. It is extremely important in the hospitality industry. For example, ecologically and socially conscious hospitality CEOs can increase efficiency while attracting an increasing number of clients seeking environmentally and socially responsible goods and services. Over the last decade, technology has played a significant role in the hospitality and tourist industries (Kansakar et al. 60). Technology has aided in reducing expenses, the improvement of operational efficiency, and the enhancement of services and customer experience (Kansakar et al. 60). It not only helps to cut labor expenses, but it also helps to avoid customer service problems. The focus of this paper is on hotel technology and sustainability. By substituting expensive human labor, technology may improve operational efficiency and assist hotel management cut expenses (Kansakar et al. 61). It also enhances customer service by making it easier for employees to engage and communicate with one another (Kansakar et al. 61). Hotels have been taking steps to become more ecologically friendly without breaking the wallet, thanks to technology. More LED lighting with sensors, for example, has assisted in keeping prices down while decreasing energy waste in their operations. Environmentally Name 2 friendly hotel rules have a positive impact on customer satisfaction and the likelihood of returning (Wikhamn 102). Going green boosts customer satisfaction and loyalty, as well as word-of-mouth advertising. Efforts the Hotel Industry is Making to Become More Sustainable There are several ways to increase hotels' energy, water, and waste efficiency, but these aren't the only frequent approaches. Other popular hotel techniques include employing utility benchmarking and temperature adjustments to make operational modifications and other technological updates like high-efficiency water fixtures or LED lighting. Using the reporting capabilities available from popular property management systems, hotels have adopted improvements to benchmark utility consumption and give setpoints for temperature adjustments. In addition, hotels generate an excessive quantity of garbage. As a result, waste management is linked to some of the most prevalent sustainability strategies (Mercade Mele et al. 4623). Rather than delivering newspapers to each room, several hotels have introduced recycling in common areas, reused food service items, and made newspapers available in general spaces. Furthermore, one of the most significant aspects of sustainability is energy-saving (Mercade Mele et al. 4623). Hotels are increasingly adopting energy tracking, smart thermostats, and LED light bulbs in guest rooms. Water conservation is yet another effort undertaken by the hotel business. Hotel water usage accounts for a significant portion of total utility costs. Water conservation is not only cost-effective, but it is also a fundamentally sustainable activity (Mercade Mele et al. 4623). The most prevalent water-saving methods hotels have undertaken are regular water tracking and low-flow toilets and installing efficient faucets and showerheads. Another initiative by the hotel business is to encourage tourists to take responsibility for their sustainability by conserving electricity and water. Hotel guests, for example, are asked to forego daily towel Name 3 and bed linen changes, which helps to minimize the amount of energy and water used in washing. In addition, the hotel sector has adopted environmentally friendly amenities and cleaning supplies (Mercade Mele et al. 4623). Instead of small amenities that generate excessive waste, hotels have installed refillable soap and shampoo dispensers. How the Hotel Industry Uses Technology for Efficiency In recent years, technology has played a significant role in the hotel sector (Kansakar et al. 60). Technology has aided in reducing expenses, the improvement of operational efficiency, and the enhancement of services and customer experience. Many hotels have used technology to cut staff expenses and prevent customer service concerns (Kansakar et al. 62). Smart energy-management systems, for example, have been beneficial to the hotel business since they minimize energy expenses. Technology has also made predictive maintenance feasible by allowing engineering staff at various hotels to discover inefficient or hazardous tendencies and inform maintenance staff before they worsen (Kansakar et al. 61). Furthermore, hotels have used visitor data to forecast and customize numerous guest services based on prior visits and aggregated guest data using big data and data protection technologies (Stylos and Zwiegelaar 163). Due to technological advancements, smart occupancy sensors have been introduced, allowing hotels to send menu alerts to guests' cellphones at the most convenient times while they are in their rooms. This technology may also alert hotel staff when guests arrive (enabling them to spend less time on the welcome process) and offer appropriate upgrades. Over the last decade, technology has had a huge influence on the hospitality and tourist industries. By substituting expensive human labor with technology, hotel management has been able to boost operational efficiency while lowering expenses. Going green also boosts customer satisfaction and loyalty, as well as word-of-mouth advertising. Name 4 Works Cited Kansakar, Prasanna et al. "Technology In The Hospitality Industry: Prospects And Challenges". IEEE Consumer Electronics Magazine, vol 8, no. 3, 2019, pp. 6065. Institute Of Electrical And Electronics Engineers (IEEE), https://doi.org/10.1109/mce.2019.2892245. Accessed 9 Nov 2021. Mercade Mele, Pere et al. "To Green Or Not To Green: The Influence Of Green Marketing On Consumer Behaviour In The Hotel Industry". Sustainability, vol 11, no. 17, 2019, p. 4623. MDPI AG, https://doi.org/10.3390/su11174623. Accessed 9 Nov 2021. Stylos, Nikolaos, and Jeremy Zwiegelaar. "Big Data As A Game Changer: How Does It Shape Business Intelligence Within A Tourism And Hospitality Industry Context?". Big Data And Innovation In Tourism, Travel, And Hospitality, 2019, pp. 163-181. Springer Singapore, https://doi.org/10.1007/978-981-13-6339-9_11. Accessed 9 Nov 2021. Wikhamn, Wajda. "Innovation, Sustainable HRM And Customer Satisfaction". International Journal Of Hospitality Management, vol 76, 2019, pp. 102-110. Elsevier BV, https://doi.org/10.1016/j.ijhm.2018.04.009. Accessed 9 Nov 2021. Name: Description: ...
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