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BUSI 601 Individual Learning Project 1

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BUSI 601 Individual Learning Project 1
Individual Learning Project 1
BUSI 601-B06
Austin Rogers
Liberty University

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BUSI 601 Individual Learning Project 1
Organization Description
Angels of Care Pediatric Home Health is a north Texas based pediatric home health
agency that works to provide home healthcare, private duty nursing and attendant services, and
physical, occupational, and speech therapy to the pediatric and young adult population. This
organization, along with any organization that is involved within the healthcare industry, must
ensure that the mission and goals of the organization are in support of providing the best care
possible for their patients.
In order for Angels of Care Pediatric Home Health to provide home healthcare services
effectively and successfully while also working to complete the organization’s goals and fulfill
its mission, the implementation of critical success factors could serve as a guideline for those in
leadership positions within the organization when making decisions for the good of the company.
Critical success factors have been defined as “measures of those aspects of the firm’s
performance that are essential to its competitive advantage and, therefore, to its success”
(Blocher, Stout, Juras, Cokins, 2016). Angels of Care Pediatric Home Health can employ both
financial and non-financial critical success factors in order to provide a clear and concise outline
to show exactly what aspects of the organization’s business processes keep it competitive in the
healthcare industry, and improvements that can be made to make the company even more
successful.
Critical Success Factors
According to members of the leadership team at Angels of Care Pediatric Home Health,
the primary goal for every individual working within the organization is to provide children and
young adults in need with high quality home health care in a loving, caring and professional

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BUSI 601 Individual Learning Project 1
manner” (personal communication, September 20, 2018). This goal being at the forefront of
every employee’s mind shows the commitment that Angels of Care Pediatric Home Health has to
serving patients and the community. In order to attain this goal while simultaneously being
efficient and competitive in the healthcare industry, Angels of Care Pediatric Home Health must
carefully choose critical success factors to strive toward.
One of the main critical success factors that Angels of Care Pediatric Home Health
strives to excel at are the actual services that the organization provides. The private duty
nursing, attendant services, physical therapy, occupational therapy, and speech therapy that
Angels of Care Pediatric Home Health delivers is the backbone of the entire organization and the
reason that the company exists. Success in the aspect of treating patients is of paramount
importance to the organization, and is able to be measured by using a multitude of factors to
determine that success.
Ensuring every patient that Angels of Care Pediatric Home Health is servicing receives
proper care in the type and amount that is specific to them can be measured by recording visits
and having nurses and therapists complete visit notes for each visit as they are required.
Secondly, measuring success when treating patients could be obtained by documenting the
patient’s progression through his or her specific treatment plan and the resulting outcomes for the
patient. For example, a nursing patient eventually regaining their health to a point where
services are no longer needed or a physical therapy patient completely regaining the range of
motion of a limb after an injury are proof that the services Angels of Care Pediatric Home Health
provides are effectively helping the patients.
Another critical success factor that Angels of Care Pediatric Home Health can utilize
stems from the operations aspect of the business. When the operations of any organization are

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1 BUSI 601 Individual Learning Project 1 Individual Learning Project 1 BUSI 601-B06 Austin Rogers Liberty University 2 BUSI 601 Individual Learning Project 1 Organization Description Angels of Care Pediatric Home Health is a north Texas based pediatric home health agency that works to provide home healthcare, private duty nursing and attendant services, and physical, occupational, and speech therapy to the pediatric and young adult population. This organization, along with any organization that is involved within the healthcare industry, must ensure that the mission and goals of the organization are in support of providing the best care possible for their patients. In order for Angels of Care Pediatric Home Health to provide home healthcare services effectively and successfully while also working to complete the organization’s goals and fulfill its mission, the implementation of critical success factors could serve as a guideline for those in leadership positions within the organization when making decisions for the good of the company. Critical success factors have been defined as “measures of those aspects of the firm’s performance that are essential to its competitive advantage and, therefore, to its success” (Blocher, Stout, Juras, Cokins, 2016). Angels of Care Pediatric Home Health can employ both financial and non-financial critical success factors in order to provide a clear and concise outline to show exactly what aspects of the organization’s business pr ...
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