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Hospitality
Comes from word “Hospice” an old French word means “to provide shelter/care
for travelers
Relationship process between customer and host, within the host receives or
welcome the guests with some amount of goodwill
5 key Hospitality Management Duties
1. Manage Budget
1.1. Marketing
Advertisement, sales plan
1.2. Approve Controlling Expenditure
Needs to be aware of all the expenses
2. Supervising Maintenance
2.1. Grounds
Deals with the internal operations of a business but the exterior as
well
2.2. Security
Hiring security to police the parameters of an establishment to
ensure the guest safety
3. Food and Beverage
All about food and beverage
4. Coordinating Departmental Task
4.1. Delegation
You are trusted with decision making and expertise
4.2. Communication
Coordinating is 10% details and 90% about how efficiently and
effectively you communicate with the rest of the team
5. Customer Service
Meeting and greetings of customer
Housekeeping
Customer Complaints
Abbreviation MICE:
M - Meetings
I Intervention
C Conventions
E Events

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Hospitality ➢ Comes from word “Hospice” an old French word means “to provide shelter/care for travelers ➢ Relationship process between customer and host, within the host receives or welcome the guests with some amount of goodwill 5 key Hospitality Management Duties 1. Manage Budget 1.1. Marketing ➢ Advertisement, sales plan 1.2. Approve Controlling Expenditure ➢ Needs to be aware of all the expenses 2. Supervising Maintenance 2.1. Grounds ➢ Deals with the internal operations of a business but the exterior as well 2.2. Security ➢ Hiring security to police the parameters of an establishment to ensure the guest safety 3. Food and Beverage ➢ All about food and beverage 4. Coordinating Departmental Task 4.1. Delegation ➢ You are trusted with decision making and expertise 4.2. Communication ➢ Coordinating is 10% details and 90% about how efficiently and effectively you communicate with the rest of the team 5. Customer Service ➢ Meeting and greetings of customer ➢ Housekeeping ➢ Customer Complaints Abbreviation MICE: M - Meetings I – Intervention C – Conventions E – Events Name: Description: ...
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