Create an Innovation evaluate the internal processes or strategies within an organization in which you are involved, such as your workplace, school, church, or community group, in order to identify a problem that provides an opportunity for innovation. then, determine an innovative solution for addressing that problem. examples of potential solutions are entering a new market, implementing a new practice or process, or even changing management structures. the ultimate goal of your solution should be to increase the diffusion of innovation within the organization and contribute to a culture that appreciates innovation as a key to competitive advantage and organizational success.though your final paper will not be due until the end of the course, you should identify your problem and generate potential solutions early on. begin drafting your implementation plan in stages as you work through the course topics. as with your clc project, you should research and select a model for evaluating both the feasibility of your idea and the implementation plan.describe the problem your innovation targets. what is the scope of the problem and which stakeholders, both within the organization and without, does it impact?describe your innovation and explain how it addresses the problem. how will it meet the needs of the organization and all stakeholders involved?how does the innovation contribute to the organization’s competitive advantage?develop an implementation plan for effectively diffusing the innovation within the organization. make sure the plan addresses potential resistance and obstacles, including people and processes.identify an appropriate method that could be used for measuring the impact of the innovation on the organization. explain why you think this is a relevant measure.finally, assume your innovation is adopted by the organization. make recommendations for additional improvements within in this organization (in processes, practices, structures, etc.) that could create and sustain momentum for innovation.include at least eight in-text citations from at least five secondary resources from your research.prepare this assignment according to the guidelines found in the apa style guide, located in the student success center. an abstract is not required.

Your company is rolling out a new technology platform or software program for global communications and operations in your organization. You are an upper-level manager who needs to send a communique out to mid-level managers who are to disseminate the information to their teams. You want to ensure that you communicate proper expectations to the managers for them to deliver to their team. You, as the upper-level manager, should model the behavior for the mid-level managers to follow. You have two technology platform options from which to select. Option 1: Meeting Management Software. This option gives you the opportunity to use any meetings software platform or software that your organization currently uses or has used in the past. Identify a platform or software technology that is being retired as well as the new technology that is being rolled out. Option 2: If your technology is proprietary, or if you have no experience with communications and data management technology, pick two of the following communication platforms to research and compare: Skype, Zoom, Adobe Connect, WebEx. Identify which of the platforms is the currently used technology that is being retired and which is the new platform being rolled out. For this paper, Justify the platform that is being rolled out. Select two benefits and two challenges of the tool over the technology that is being retired due to obsolescence. Indicate the date that the new technology will be rolled out (select any date). Outline the steps the organization would take to disseminate the technology. Explain channel richness and its value to communication in this instance. Examine the role of international and intercultural interpersonal communications in today’s global businesses. Interpret the importance of both verbal and nonverbal management communication. Utilize proper speaking and presentation techniques in a group setting.

Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.Managerial ReportDevelop a managerial report (1,000-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:What is the arrival rate for each customer?What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?