Course ScenarioChaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:Emergency room servicesIntensive careSurgical careObstetricsDiagnostic servicesSome rehabilitation therapiesInpatient pharmacy servicesGeriatric services andConsumer physician referral servicesRecently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.Scenario ContinuedYour CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. QuestionGreat5Good4OK3Fair2Poor1No ResponseTotalFacility and ConvenienceHours of Operations10173010040Convenience of location1015533440Cleanliness1114843040Waiting time in reception area9160411040Comfort while waiting2010550040StaffExplained procedure179806040Questions answered1115723240Friendly and helpful215572040Knowledgeable and professional621433040Modesty respected1214806040Confidentiality respected (HIPAA)10101451040Overall SatisfactionOverall impression of visit300532040Willingness to return310900040Likelihood of referring to others320431040Respondents were also asked about their wait times. Here is the data on wait times:Number respondingWait time before being checked in at Reception410 minutes1615 minutes820 minutes1225 minutesNumber respondingWait time before being seen by a healthcare professional210 minutes615 minutes1020 minutes2225 minutesInstructionsYou are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.Determine the percentages of the following:Percent who responded with a 5 (Great) on "Overall impression of the visit"Percent who responded with a 2 (Fair) or 1 (Poor) on "Overall impression of the visit"Percent who responded with a 5 (Great) on "Willingness to return"Percent who responded with less than 5 on "Willingness to return"In the area of "Facility and Convenience," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?In the area of "Staff," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?What is the mean waiting time in the reception area?What is the mean waiting time to see a healthcare professional?Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?NOTE - APA formatting, and proper grammar, punctuation, and form required.An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).Make sure to include the following in the agenda:Explain each statistical exampleHow that data would be usedThe majority of the agenda should be focused on data analysis and its use in QI plans

Due 04/24/2019As you have become well aware, working with survivors of trauma will place you at risk for vicarious trauma. Trauma can occur individually or en masse due to a natural or human-made event. The news is filled with traumatic stories of refugees, asylum seekers, victims of sex trafficking, witnesses of mass shootings, and survivors of natural disasters. As mass trauma unfolds, social workers are asked to step in and provide both immediate and long-term support. To prepare: Identify a current event in the national or international news related to a mass experience of trauma. Post:Describe the current event and the types of trauma survivors with whom a social work may practice.Explain what you, as a social worker, would do to prevent or minimize risk of vicarious trauma when working with this population.Explain how an organization overseeing the work can contribute to preventative measures.

1. Read the article: "Racial Profiling: A Survey of African American Police Officers"(Barlow & Barlow, 2002). Using concepts from chapters 1-6 as the basis for your analysis, in a narrative format of 750 or more words, summarize: (a) the research problem, (b) the literature review, (c) data-gathering strategy, (d) any hypotheses, (e) the dependent and independent variable in one of the cause-effect relationships tested by the researchers, (f) how the dependent and independent variable were operationalized, (g) other variables that should have been measured and/or controlled, and (h) the key findings and/or policy issues. http://vcampbethel.blob.core.windows.net/public/Courses/MCJ_5400/Unit_4/Unit4-BarlowBarlow.pdf (word count 750. cite sources. include in-text citation) 2. This research utilized a mixed-methods approach (i.e., quantitative and qualitative). Identify the quantitative aspect, the qualitative aspect, and explain the value of using this approach. Were there any discrepancies or unexpected findings between the two methods (i.e., did the qualitative data contradict or refute the quantitative data)? (word count 250. cite sources. include in-text citation) 3.Briefly sketch out the advantages and disadvantages of using mail surveys, internet surveys, and phone surveys for research. Overall, which survey method do you think is the best? Explain your rationale. (word count 250. cite sources. include in-text citation) 4. Go to the Research Triangle Institute site at THIS LINK. Click on "Services and Capabilities" and then on "Surveys and Data Collection". Under "Data Collection" read about the institute's methods for computer-assisted interviewing and mixed-mode data collection. Scroll down, under "Survey Methodologies" read the section on "Evaluation, Assessment, and Analysis” in the “Services and Capabilities” drop down box, to learn about innovative techniques including cognitive pretesting. What does this add to your treatment and understanding of survey research. www.rti.org (word count 250. cite sources. include in-text citation) 5.  Appendix A of "Barlow & Barlow" contains the questionnaire on racial profiling that was used for this research. What issues of validity concern you about this questionnaire? What issues of validity concern you about the research article? What questions should have been asked that were omitted? If you were to conduct this research, what would be different? Be detailed in your answer.