Description
A Scenario-The Task Force
On July 12, you were hired
as a manager of sales for a company that sells human resources
information systems (HRIS) software. During your first meeting with your
sales staff, you determine your sales force is in shambles. It is
evident that morale is low so you ask your employees to provide you with
a list of their most pressing concerns via e-mail by the end of the
week. It is now 5 p.m. Friday evening, July 16, and you are in your
office summarizing the complaints. The most pressing concerns voiced by
your sales staff include lack of resources in the field, commission
rates (compensation) are too low, and support and follow-up from the
customer services department are lacking. As a former salesperson
yourself, you know how critical the sales force is to the company's
success. To address your employees' concerns, you decide to form a task
force to generate ideas to resolve the problems. To encourage creative,
innovative solutions, you have decided not to monitor the progress of
the task force. Therefore, your influence on the suggestions of the task
force will be minimal. You charge the task force to provide you with
three specific suggestions, along with the strengths and weaknesses for
each suggestion, by July 30.
Issues related to delegation are
noticeable in The Task Force case. Based on the information in the case,
identify the principles related to delegating work effectively that are
evident; next, identify the principles that may either be lacking or
cannot be determined due to insufficient information. Provide support
for your answer.