This portion of your project connects with a problem that many
organizations are facing today, the skills gap. The skills gap refers to
the difference between the skill requirements of available jobs and the
skills possessed by job applicants.
Vice President Cindy Kramer has brought to your attention that two of
the office personnel you are going to be training lack basic workplace
competencies. These individuals are having problems with all new
technology, which has been introduced over the past several years.
Growing up in the late 50s and early 60s, they were not acquainted with
computers at an early age, as the majority of younger workers are today.
Even the Coffee Maker and electric stapler are intimidating to these
employees. They also lack skills to answer and control the multiple
phone lines, due to the new technology of such equipment.
Cindy would like you to document how your training will assist in
filling the skills gap connected with these employees. How might you
assist the employees in the technical training they require in
connection with the training topic you have chosen?
Cindy has advised you also, that another office employee lacks in
basic English skills. Maria was hired ten years ago by Fleet Trucking,
after she and her family moved here from
She has very limited English-speaking skills, but is the most valuable
employee when it comes to organization of paperwork and files,
scheduling drivers for deliveries, and keeping updated logbooks.
Cindy is seeking confirmation that you have a plan on how to assist
Maria, to ensure that she benefits from the training as greatly as the
other trainees do. What can you do? Hire an interpreter? Coach Maria?
Attempt to train a coach to work with her? What are your suggestions and
why do you feel this will benefit Maria?
Complete in APA format