can anyone help me complete the exercise 1,2,3,4 thanks to all. Do not use diffi

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To find out about physical needs To meet intellectual needs To meet social needs To provide emotional support To establish and maintain relationships To give information on treatment, diagnosis and progress To obtain information about symptoms and problems Information-exchange conversations Care practitioners exchange information in both one- tone and group Situations. This can involve giving and recesing information Information-exchange pens when • service users ask about treatment options or possile sources of support relatives phone to find out about the progress or condition of a service user distinguish between factual information and information based on assumptions or on their opinion. It may be appropriate to make a judgment or give an opinion when asked, but it is not good practice to offer opinions to service users unless they do ask, and even then it is important not to present opinion as 'fact'. 'Helping people to talk' conversations • statt in a unit of Clinic explain to another care practitioner who is considering making a referral Care practitioners have an important role to play in what kind of services they can provide helping people to talk about matters that concern them. The skills needed to do this include making Cate teens meet to discuss the care required by appropriate use of open and closed questions, ne more service users. reflection, checking understanding and using One of the major issues in conversations where people empathy-building statements (see Figure 6). toute information is how much to tell them. Issues such as confidentiality, the complexity of the Asking open questions Information required, the care practitioner's own role Open questions have no specific answers. They give and the relationship that they have with the person the respondent a chance to talk at some length rather obresting the information, all influence whether than restricting them to single-word answers such as information can be provided and how much. For 'yes', 'no' or 'maybe'. 'Could you describe the pain sample, it a relative requests information that is that you have?' is an open question. 'Is your pain level persnel and considered to be 'private' by the service OK today?' is a more closed question, as it can be USA, a care precitoner may have to refer to answered much more simply. Conversations with confidentiality and give only a basic, minimum level of service users and colleagues that are based on open information, or avoid disclosing any information so as to questions provide more opportunities for preserve confidentiality. In contrast, if the service user's communication to occur. This is particularly useful relative asks for information about visiting times, this is where a service user wants to express his or her puthe knowledge and can be given without restriction thoughts, feelings or perhaps personal concerns. As well as distinguishing between 'public' and prete information, care practitioners should
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