timer Asked: Apr 29th, 2020

Question Description

Pretend that you are the Practice Manager of a medical office. In a recent patient satisfaction survey, you learn that younger patients would like to use technology to communicate with the medical office. Specifically, they would rather text or use e-mail to communicate their questions, refill their medications, and schedule their appointments. These patients also indicate that they are willing to change providers if another medical office can provide these communication services. While this recommendation seems appealing, you are concerned about implementation issues.

  1. explain whether you think that the healthcare industry as a whole should or should not be quick to adopt new technological advances.
  2. As the Practice Manager of the medical office, what benefits and risks should you consider before implementing the new technology suggested by your patients?
  3. Based on the benefits and the risks, what plan of approach would you suggest to the physician of the practice?

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