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I am studying digital marketing and I dont understand the meaning of CPM
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CPM = Cost per Thousand impressions
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03. 04. Operations Management
Part One:Deliverable 3 - Customer Service Plan OutlineCompetenciesDistinguish operational practices that will create an ex ...
03. 04. Operations Management
Part One:Deliverable 3 - Customer Service Plan OutlineCompetenciesDistinguish operational practices that will create an exceptional customer experience.InstructionsAs you continue in the Emerging Leaders onboarding learning and development program for the second quarter, you have experienced a few successes and now some wins. During this onboarding-program you have continued to participate in assessments and have now completed a leadership development and a strategic plan outline. Now let us continue to move forward in the onboarding program where you are now being asked to develop a customer service plan outline to help you to demonstrate your ability to distinguish operational practices that will create an exceptional customer experience.For this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:What is an exceptional customer experience? Explain how you as an Emerging Leader will you define an exceptional customer experience for your organizational customers.What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.Clearly distinguish operational practices that will create an exceptional customer experience.Grading Rubric
FFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.Not SubmittedNo selection of operational practices that will create an exceptional customer experience.Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.Selects operational practices that will create an exceptional customer experience with explanation and personal examples.Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.Not SubmittedNo noticeable attempt to define exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience; attempts to define another.Correctly defines key aspect of the exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience with supporting research.Not SubmittedNo noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience with strong supporting evidence.Not SubmittedNo identification of metrics used to measure the effectiveness of an exceptional customer experience program.Attempts to define metrics used to measure the effectiveness of an exceptional customer experience program with minimal supporting information.Describes metrics used to measure the effectiveness of an exceptional customer experience program with supporting information.Defines metrics used to measure the effectiveness of an exceptional customer experience program with strong supporting evidence.Not SubmittedNo discussion of how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program.Attempt to discuss how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer, but lacks full explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with support through explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with fully supported and thorough explanations and Emerging Leader examples.__________________________________________________________________Part Two:Deliverable 4 - Creating an Internal Assessment SurveyCompetenciesDifferentiate the key assessment metrics in achieving an operational project plan.InstructionsPresently, your multinational organization uses steel at locations across the U.S. and globally with operations in Mexico, Russia, India, and China. Your boss is tasked with developing a global Request for Proposal (RFP) for gathering and comparing steel suppliers. In preparation for his RFP, he has tasked you with building an internal data collection tool to identify key questions to include within the RFP. The purpose of your survey is to identify all key information that is needed for the RFP, and the data collection tool will be sent to managers across the U.S. and globe. The data collection tool is a survey administered through email. Furthermore, the tool must contain a maximum of 10 questions and include the following:CostVolumeLocationsSafetyYour job is to develop the project plan for the execution of the data collection tool. The project plan needs to include milestones, key events associated with creating an RFP, and corresponding dates. The time allotment from start to finish for this project by your boss is three months. Additionally, standard templates need to be built that support the project plan, including an action list, meeting minutes, and a risk management tool.Grading RubricFFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo development of the project plan for the execution of the data collection tool.Development of the project plan for the execution of the data collection tool, but lacks explanation and personal examples.Development of the project plan for the execution of the data collection tool, with explanation and personal examples.Thorough development of the project plan for the execution of the data collection tool, with fully supported personal examples and explanation.Not SubmittedQuestionnaire was submitted, but missing integrated components on cost, volume, locations, safety and support.Questionnaire was submitted, but lacks integrated components on cost, volume, locations, safety and support.Questionnaire was submitted, with integrated components on cost, volume, locations, safety and support.Thorough questionnaire was submitted, fully integrated components on cost, volume, locations, safety and support.Not SubmittedNo project plan including milestones, key events associated to creating an RFP, and corresponding dates.Project plan including milestones, key events associated to creating an RFP, and corresponding dates, but lacks explanation and personal examples.Project plan including milestones, key events associated to creating an RFP, and corresponding dates with explanation and personal examples.Thorough project plan including milestones, key events associated to creating an RFP, and corresponding dates with fully supported personal examples and explanation.Not SubmittedNo three month project time allotment or milestone is discussed.A three month project time allotment or milestone is discussed, but lacks explanation and personal examples.A three month project time allotment or milestone is discussed, with explanation and personal examples.A three month project time allotment or milestone is discussed in detail, with supporting research.Not SubmittedNo standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool.Standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool with minimal supporting information.Standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool, with supporting information.Standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool with strong supporting evidence.https://www.studypool.com/discuss/5419409/01-02-op...
Business questions
Answer the questions to “Chapter 7 - Case Study 7: A Tale of Two Interorganizational IS” in Using MIS by Kroenke, 10th ...
Business questions
Answer the questions to “Chapter 7 - Case Study 7: A Tale of Two Interorganizational IS” in Using MIS by Kroenke, 10th ed.The link to the case study is below: pages 288-290 questions 7-11 to 7-19. Each response must be at least 2 sentences or more.https://saintleo.brightspace.com/d2l/le/content/68...ALSO attached are answers to 7-11 THROUGH 7-17. If you choose to use these PLEASE be sure to re-word them into your own responses.
4 pages
Components Of Communication.edited
The first component of communication is context. Context enables the sender to choose the message they should communicate. ...
Components Of Communication.edited
The first component of communication is context. Context enables the sender to choose the message they should communicate. It can either be a social ...
7 pages
Retirement Plan Selection
Saving money is a great way to achieve financial freedom on retirement. For most people who are twenty to twenty-nine year ...
Retirement Plan Selection
Saving money is a great way to achieve financial freedom on retirement. For most people who are twenty to twenty-nine years of age, expenses are quite ...
MT460 Rewards Aid in Strategy Execution Efforts of Companies Paper
Early in the process of implementing and executing a new or different strategy, managers need to determine what resources ...
MT460 Rewards Aid in Strategy Execution Efforts of Companies Paper
Early in the process of implementing and executing a new or different strategy, managers need to determine what resources will be needed. Choose one (1) of the following inquiries to execute from a leadership and management perspective: Illustration Capsule 11.2 in your textbook provides a sampling of motivational tactics employed by several prominent companies. Choose three companies from the list to research and discuss how rewards aid in the strategy execution efforts of each company.Company strategies cannot be implemented well without a number of support systems to carry on business operations. Using the Purdue University Global Library, search for recent articles that discuss how a company has used information systems and control systems to aid the cause of good strategy execution. Policies and procedures facilitate strategy execution when they are designed to fit the company’s strategy and objectives. Using the Purdue University Global Library, search for recent articles that discuss how a company has revised its policies and procedures to provide better top-down guidance to company personnel on how to conduct their daily activities and responsibilities.Illustration Capsule 11.1 in your textbook discusses Charleston Area Medical Center’s use of Six Sigma practices. List three tangible benefits provided by the program. Explain why a commitment to quality control is particularly important in strategy implementation. How can the use of a Six Sigma program help a company survive and thrive against competition?Illustration Capsule 12.1 in your textbook discusses Epic’s strategy-supportive corporate culture. What are the standout features of Epic’s corporate culture? How does Epic’s culture contribute to its winning best in class awards, year after year? How does the company’s culture make Epic a good place to work? Why is culture connected to the implementation of business strategy?If you were an executive at a company that had a pervasive yet problematic culture, what steps would you take to change it? Using the Purdue University Global Library, search for recent articles in business publications on “culture change.” What role did the executives play in the culture change? How does this differ from what you would have done to change the culture?Leading the strategy-execution process involves staying on top of the situation and monitoring progress, putting constructive pressure on the organization to achieve operational excellence, and initiating corrective actions to improve the execution effort. Using the Purdue University Global Library, find an article and discuss a recent example of how a company’s managers have demonstrated the kind of effective internal leadership needed for superior strategy execution. In answering your chosen inquiry, be sure to meet the following criteria:All information is on topic, clearly stated and appropriately focused.Use a minimum of three (3) research resources to substantiate your ideas, thoughts, and opinions on your chosen topic.Supporting research is relevant and thoroughly synthesized.Use critical thinking to demonstrate expertise on the topics in your chosen inquiry.Writing has a distinct focus; is balanced, substantial, specific, sophisticated, and presents mature ideas that are particularly well developed.Provide two practical examples based on experience or research to support your understanding of the topics in your chosen inquiry.Use headings to segment topics and to control the flow of information for your reader.Write in third person.Precise sentence structure and word choice.Writing should be mechanically free of spelling and grammar issues.Properly apply APA referencing.
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03. 04. Operations Management
Part One:Deliverable 3 - Customer Service Plan OutlineCompetenciesDistinguish operational practices that will create an ex ...
03. 04. Operations Management
Part One:Deliverable 3 - Customer Service Plan OutlineCompetenciesDistinguish operational practices that will create an exceptional customer experience.InstructionsAs you continue in the Emerging Leaders onboarding learning and development program for the second quarter, you have experienced a few successes and now some wins. During this onboarding-program you have continued to participate in assessments and have now completed a leadership development and a strategic plan outline. Now let us continue to move forward in the onboarding program where you are now being asked to develop a customer service plan outline to help you to demonstrate your ability to distinguish operational practices that will create an exceptional customer experience.For this customer service plan, establish an outline to distinguish operational practices that will create an exceptional customer experience program by addressing and answering the following questions:What is an exceptional customer experience? Explain how you as an Emerging Leader will you define an exceptional customer experience for your organizational customers.What steps should team members take to create an exceptional customer experience? Explain how you as an Emerging Leader will develop your team members to implement these steps.What metrics will you use to measure the effectiveness of an organizational exceptional customer experience program? Explain how you as an Emerging Leader will use these outcomes to sustain and maintain an organizational exceptional customer experience program.Clearly distinguish operational practices that will create an exceptional customer experience.Grading Rubric
FFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo identification of customer service plan that will create an exceptional customer experience program, missing basic features and support.Identifies customer service plan that will create an exceptional customer experience program, but lacks explanation of basic features.Identifies customer service plan that will create an exceptional customer experience program with explanation and supports stance.Identifies customer service plan that will create an exceptional customer experience program, fully explains features and supports stance.Not SubmittedNo selection of operational practices that will create an exceptional customer experience.Selects operational practices that will create an exceptional customer experience, but lacks explanation and personal examples.Selects operational practices that will create an exceptional customer experience with explanation and personal examples.Selects operational practices that will create an exceptional customer experience with fully supported personal examples and explanation.Not SubmittedNo noticeable attempt to define exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience; attempts to define another.Correctly defines key aspect of the exceptional customer experience.Correctly defines one key aspect of the exceptional customer experience with supporting research.Not SubmittedNo noticeable attempt to explain how an Emerging Leader will develop team members to implement an exceptional customer experience.Attempts to explain how an Emerging Leader will develop team members to implement an exceptional customer experience with some supporting evidence.Explains how an Emerging Leader will develop team members to implement an exceptional customer experience with supporting evidence.Thoroughly explains how an Emerging Leader will develop team members to implement an exceptional customer experience with strong supporting evidence.Not SubmittedNo identification of metrics used to measure the effectiveness of an exceptional customer experience program.Attempts to define metrics used to measure the effectiveness of an exceptional customer experience program with minimal supporting information.Describes metrics used to measure the effectiveness of an exceptional customer experience program with supporting information.Defines metrics used to measure the effectiveness of an exceptional customer experience program with strong supporting evidence.Not SubmittedNo discussion of how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program.Attempt to discuss how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer, but lacks full explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with support through explanation and examples.Discusses how an Emerging Leader will use metrics to sustain and maintain an organizational exceptional customer experience program with fully supported and thorough explanations and Emerging Leader examples.__________________________________________________________________Part Two:Deliverable 4 - Creating an Internal Assessment SurveyCompetenciesDifferentiate the key assessment metrics in achieving an operational project plan.InstructionsPresently, your multinational organization uses steel at locations across the U.S. and globally with operations in Mexico, Russia, India, and China. Your boss is tasked with developing a global Request for Proposal (RFP) for gathering and comparing steel suppliers. In preparation for his RFP, he has tasked you with building an internal data collection tool to identify key questions to include within the RFP. The purpose of your survey is to identify all key information that is needed for the RFP, and the data collection tool will be sent to managers across the U.S. and globe. The data collection tool is a survey administered through email. Furthermore, the tool must contain a maximum of 10 questions and include the following:CostVolumeLocationsSafetyYour job is to develop the project plan for the execution of the data collection tool. The project plan needs to include milestones, key events associated with creating an RFP, and corresponding dates. The time allotment from start to finish for this project by your boss is three months. Additionally, standard templates need to be built that support the project plan, including an action list, meeting minutes, and a risk management tool.Grading RubricFFCBA01234No PassNo PassCompetenceProficiencyMasteryNot SubmittedNo development of the project plan for the execution of the data collection tool.Development of the project plan for the execution of the data collection tool, but lacks explanation and personal examples.Development of the project plan for the execution of the data collection tool, with explanation and personal examples.Thorough development of the project plan for the execution of the data collection tool, with fully supported personal examples and explanation.Not SubmittedQuestionnaire was submitted, but missing integrated components on cost, volume, locations, safety and support.Questionnaire was submitted, but lacks integrated components on cost, volume, locations, safety and support.Questionnaire was submitted, with integrated components on cost, volume, locations, safety and support.Thorough questionnaire was submitted, fully integrated components on cost, volume, locations, safety and support.Not SubmittedNo project plan including milestones, key events associated to creating an RFP, and corresponding dates.Project plan including milestones, key events associated to creating an RFP, and corresponding dates, but lacks explanation and personal examples.Project plan including milestones, key events associated to creating an RFP, and corresponding dates with explanation and personal examples.Thorough project plan including milestones, key events associated to creating an RFP, and corresponding dates with fully supported personal examples and explanation.Not SubmittedNo three month project time allotment or milestone is discussed.A three month project time allotment or milestone is discussed, but lacks explanation and personal examples.A three month project time allotment or milestone is discussed, with explanation and personal examples.A three month project time allotment or milestone is discussed in detail, with supporting research.Not SubmittedNo standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool.Standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool with minimal supporting information.Standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool, with supporting information.Standard templates were built supporting the project plan, including an action list, meeting minutes, and a risk management tool with strong supporting evidence.https://www.studypool.com/discuss/5419409/01-02-op...
Business questions
Answer the questions to “Chapter 7 - Case Study 7: A Tale of Two Interorganizational IS” in Using MIS by Kroenke, 10th ...
Business questions
Answer the questions to “Chapter 7 - Case Study 7: A Tale of Two Interorganizational IS” in Using MIS by Kroenke, 10th ed.The link to the case study is below: pages 288-290 questions 7-11 to 7-19. Each response must be at least 2 sentences or more.https://saintleo.brightspace.com/d2l/le/content/68...ALSO attached are answers to 7-11 THROUGH 7-17. If you choose to use these PLEASE be sure to re-word them into your own responses.
4 pages
Components Of Communication.edited
The first component of communication is context. Context enables the sender to choose the message they should communicate. ...
Components Of Communication.edited
The first component of communication is context. Context enables the sender to choose the message they should communicate. It can either be a social ...
7 pages
Retirement Plan Selection
Saving money is a great way to achieve financial freedom on retirement. For most people who are twenty to twenty-nine year ...
Retirement Plan Selection
Saving money is a great way to achieve financial freedom on retirement. For most people who are twenty to twenty-nine years of age, expenses are quite ...
MT460 Rewards Aid in Strategy Execution Efforts of Companies Paper
Early in the process of implementing and executing a new or different strategy, managers need to determine what resources ...
MT460 Rewards Aid in Strategy Execution Efforts of Companies Paper
Early in the process of implementing and executing a new or different strategy, managers need to determine what resources will be needed. Choose one (1) of the following inquiries to execute from a leadership and management perspective: Illustration Capsule 11.2 in your textbook provides a sampling of motivational tactics employed by several prominent companies. Choose three companies from the list to research and discuss how rewards aid in the strategy execution efforts of each company.Company strategies cannot be implemented well without a number of support systems to carry on business operations. Using the Purdue University Global Library, search for recent articles that discuss how a company has used information systems and control systems to aid the cause of good strategy execution. Policies and procedures facilitate strategy execution when they are designed to fit the company’s strategy and objectives. Using the Purdue University Global Library, search for recent articles that discuss how a company has revised its policies and procedures to provide better top-down guidance to company personnel on how to conduct their daily activities and responsibilities.Illustration Capsule 11.1 in your textbook discusses Charleston Area Medical Center’s use of Six Sigma practices. List three tangible benefits provided by the program. Explain why a commitment to quality control is particularly important in strategy implementation. How can the use of a Six Sigma program help a company survive and thrive against competition?Illustration Capsule 12.1 in your textbook discusses Epic’s strategy-supportive corporate culture. What are the standout features of Epic’s corporate culture? How does Epic’s culture contribute to its winning best in class awards, year after year? How does the company’s culture make Epic a good place to work? Why is culture connected to the implementation of business strategy?If you were an executive at a company that had a pervasive yet problematic culture, what steps would you take to change it? Using the Purdue University Global Library, search for recent articles in business publications on “culture change.” What role did the executives play in the culture change? How does this differ from what you would have done to change the culture?Leading the strategy-execution process involves staying on top of the situation and monitoring progress, putting constructive pressure on the organization to achieve operational excellence, and initiating corrective actions to improve the execution effort. Using the Purdue University Global Library, find an article and discuss a recent example of how a company’s managers have demonstrated the kind of effective internal leadership needed for superior strategy execution. In answering your chosen inquiry, be sure to meet the following criteria:All information is on topic, clearly stated and appropriately focused.Use a minimum of three (3) research resources to substantiate your ideas, thoughts, and opinions on your chosen topic.Supporting research is relevant and thoroughly synthesized.Use critical thinking to demonstrate expertise on the topics in your chosen inquiry.Writing has a distinct focus; is balanced, substantial, specific, sophisticated, and presents mature ideas that are particularly well developed.Provide two practical examples based on experience or research to support your understanding of the topics in your chosen inquiry.Use headings to segment topics and to control the flow of information for your reader.Write in third person.Precise sentence structure and word choice.Writing should be mechanically free of spelling and grammar issues.Properly apply APA referencing.
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