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healthcare quality management, writing homework help
Case Study Background You have been brought in to manage a portfolio of several specialty clinics in a large multi-physi ...
healthcare quality management, writing homework help
Case Study Background You have been brought in to manage a portfolio of several specialty clinics in a large multi-physician group practice in an academic medical center. The clinics reside in a multi-clinic facility that houses primary care and specialty practice as well as a satellite laboratory and radiology and pharmacy services. The practice provides the following centralized services for each of its clinics: registration, payer interface, and billing. The CEO of the practice has asked you to initially devote your attention to Clinic X to improve its efficiency and patient satisfaction. Access Process A primary care physician, patient or family member calls the receptionist at Clinic X for appointment. If the receptionist is in the middle of helping a patient in person, the caller is asked to hold. The receptionist then asks the caller, “How may I help you?” If the caller is requesting an appointment within the next month, the appointment date and time is made and given verbally to the caller. If the caller asks additional questions, the receptionist provides answers. The caller is then given the toll free pre-registration phone number and asked to preregister before the date of the scheduled appointment. If the requested appointment is beyond a 30 day period, the caller’s name and address are put in a “future file” because physician availability is given only one month in advance. Every month, the receptionist reviews the future file and schedules an appointment for each person on the list, and a confirmation is automatically mailed to the caller. When a patient preregisters, the financial office is automatically notified and performs the necessary insurance checks and authorizations for the appropriate insurance plan. If the patient does not preregister, when the patient arrives in the clinic on the day of the appointment and checks in with the specialty clinic receptionist, she is asked to first go to the central registration area to register. Any obvious problems with authorization are corrected before patient returns to the specialty clinic waiting room. Receptionist’s Point of View The receptionist has determined the best way to not inconvenience the caller is to keep her on the phone as short an amount of time as possible. The receptionist also expresses frustration with the fact that there are too many things to do at once. Physician’s Point of View The physician thinks too much of his time is spent on paperwork and chasing down authorizations. The physician senses that appointments are always running behind and that patients are frustrated, no matter how nice he is to them. Patient’s Point of View Patients are frustrated when asked to wait in a long line to register, which makes them late for their appointments, and when future appointments are scheduled without their input. As a result of this later factor, and work of childcare conflicts, patient often do not show up for these scheduled appointments. Office Nurse’s Point of View The office nurse feels that he is playing catch up all day long and explaining delays. The office nurse also wishes there was more time for teaching. Billing Office’s Point of View The billing office thinks some care is given that is not reimbursed because of inaccurate or incomplete insurance or demographic information or that care id denied authorization after the fact. Data On the Picker Institute website (pickerinstitute.org), you will find the following patient expectations and dimensions of care for adults and children in their outpatient experiences with a hospital or clinic outpatient appointment: Respect for patient s’ values, preferences, and expressed needsCoordination and integration of careInformation and educationPhysical comfortEmotional support and alleviation of fear and anxietyInvolvement of family and friendsTransition and continuityAccess to care Your last quarter’s worth of performance data for clinic is Overall satisfaction with visit 82% Staff courteous and helpful 90% Waiting room time 64% Examination room wait time is less than 15 minutes 63% Patient no-show rate 20% Patient cancellation rate 11% Provider cancellation rate 10% Preregistration rate 16% Average number of patient visits per day 16 Range of patient visits per day 10-23 Instructions – Decide which problem your group wants to focus on as your first priority. Describe the problem and why you chose this problemState the goal for this improvement effortIdentify the fundamental knowledge that is required on the team to solve this problem. Define the people you will invite to participate on the team and the fundamental knowledge they bring to the team.Document the current process (as is described in the case) using a process flow chart.Identify your customers and their expectations.Explore and prioritize root causes of the problem by doing the following:Brainstorm root causes and document the causes on a fish bone diagramDescribe how you would collect data about how frequently root causes contribute to the problem.From the points mentioned below select and explain the ones that apply to improving your process. Be sure to take into account what you have learned from your work in question 1-6Eliminate waste (e.g., things that are not used, unnecessary duplication)Improve workflow (e.g. minimize handoffs, move steps in the process closer together, find and remove bottlenecks, do tasks in parallel, adjust to high and low volumes)Manage time (reduce steps and waiting times)Manage variation (create standard work)Design systems to avoid mistakes (use reminders)Incorporating what you learned in above steps, improve the process and document the improved process with a process flow chart or work flow diagram.Decide what you will measure to monitor the voice of the process and briefly how you would collect the dataBriefly explain your change effort using PDCA cycle. Source Kelly, D.L. (2011). Applying Quality Management in HealthCare. AUPHA.
Leadership and management assignment 5
Details:Research a health care organization or a network that spans several
states within the U.S. (Example: United Hea ...
Leadership and management assignment 5
Details:Research a health care organization or a network that spans several
states within the U.S. (Example: United Healthcare, Vanguard, Banner
Healthcare, etc.).Harvard Business Review Online and Hoover's Company Records, found
in the GCU Library, are useful sources. You may also find pertinent
information on your organization's webpage.Review "Singapore Airlines Case Study." ( See attached)Prepare a 1,000-1250-word paper that focuses on the organization or
network you have selected.Your essay should assess the readiness of the health care
organization or network in addressing the health care needs of
citizens in the next decade, and include a strategic plan that
addresses issues pertaining to network growth, nurse staffing,
resource management, and patient satisfaction. Provide a comparison to
the health care organization or network and the Singapore Airlines.
Include any cultural issues that may influence the practices listed above.Prepare this assignment according to the APA guidelines found in the
APA Style Guide, located in the Student Success Center. An abstract is
not required.This assignment uses a rubric. Please review the rubric prior to
beginning the assignment to become familiar with the expectations for
successful completion.You are required to submit this assignment to Turnitin.
3 pages
Health Achievements
In a short essay, please answer the following question: Maximum 150 -200 words (excluding references) written on a word do ...
Health Achievements
In a short essay, please answer the following question: Maximum 150 -200 words (excluding references) written on a word document. Complete student's ...
Prenatal testing scenario and reflection
In this assignment, you are asked to reflect on responses to the presented scenario. This should not just be writing down ...
Prenatal testing scenario and reflection
In this assignment, you are asked to reflect on responses to the presented scenario. This should not just be writing down your first reaction or what you already know. Reflection involves critical thinking, which means rethinking your existing knowledge and previously held opinions in light of what we have learned about theories of ethics, logic, and reasoning. You will need to question your existing knowledge and beliefs. Why do you feel the way you do about prenatal testing?Of the four responses offered in the Prenatal Testing scenario, which do you feel is the most ethical and why?To complete this assignment: Complete the entire scenario. Compose your reflection in a Word document. Of the four responses offered in the scenario, which do you feel is the most ethical and why?Support your conclusions with evidence and specific examples from the textbook, as well as other sources as needed.Your reflection must be at least 250 words in length and follow APA (6th ed.) formatting and citation guidelines as appropriate.
C 162 WGU Healthcare Business and Financial Management Discussion
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used ...
C 162 WGU Healthcare Business and Financial Management Discussion
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course. A. Evaluate your organization’s current status with implementation of VBP by doing the following:1. Discuss to what degree your organization has embraced VBP. B. Create a strategic plan to continue progressing VBP in your organization by doing the following:1. Identify three departments that will have the most impact on VBP in your organization.a. Explain why the roles and functions of these three departments are important for implementing VBP in your organization.2. Discuss goals, for each of the three departments, that will help your organization further the implementation of VBP.3. Describe how each of the goals chosen in part B2 will help attain quality outcomes in both patient care and reimbursements over the next three years.4. Identify the key points for your strategic plan that are critical for the staff to understand and embrace.a. Discuss how you would market the key points of your plan to staff members.5. Reflect on how ethical clinical and ethical business practices will be incorporated into the strategic plan.6. Explain how to coordinate informational and educational events for the three departments identified in part B1.7. Develop a timeline to ensure that VBP is addressed over the next three years. C. Develop an executive summary as a separate document for key stakeholders and critical department leaders that includes the following:1. A description of the components of VBP that are most pertinent to the organization2. The preparation that the three departments chosen in part B1 will need for the implementation of VBP in the next three years3. A discussion of the education and training necessary to prepare the staff in the departments chosen in part B1 for implementation of VBP D. When you use sources, include all in-text citations and references in APA format.Note: When using sources to support ideas and elements in an assessment, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the assessment.Note: No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from outside sources, even if cited correctly. For tips on using APA style, please refer to the APA Handout web link included in the APA Guidelines section.
5 pages
Final Boldly Go Character Drives Leadership At Providence
The Article “Boldly Go: Character Drives Leadership at Providence Healthcare” by Weil & Reddin (2017) is a case study ...
Final Boldly Go Character Drives Leadership At Providence
The Article “Boldly Go: Character Drives Leadership at Providence Healthcare” by Weil & Reddin (2017) is a case study written to address financial ...
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Most Popular Content
healthcare quality management, writing homework help
Case Study Background You have been brought in to manage a portfolio of several specialty clinics in a large multi-physi ...
healthcare quality management, writing homework help
Case Study Background You have been brought in to manage a portfolio of several specialty clinics in a large multi-physician group practice in an academic medical center. The clinics reside in a multi-clinic facility that houses primary care and specialty practice as well as a satellite laboratory and radiology and pharmacy services. The practice provides the following centralized services for each of its clinics: registration, payer interface, and billing. The CEO of the practice has asked you to initially devote your attention to Clinic X to improve its efficiency and patient satisfaction. Access Process A primary care physician, patient or family member calls the receptionist at Clinic X for appointment. If the receptionist is in the middle of helping a patient in person, the caller is asked to hold. The receptionist then asks the caller, “How may I help you?” If the caller is requesting an appointment within the next month, the appointment date and time is made and given verbally to the caller. If the caller asks additional questions, the receptionist provides answers. The caller is then given the toll free pre-registration phone number and asked to preregister before the date of the scheduled appointment. If the requested appointment is beyond a 30 day period, the caller’s name and address are put in a “future file” because physician availability is given only one month in advance. Every month, the receptionist reviews the future file and schedules an appointment for each person on the list, and a confirmation is automatically mailed to the caller. When a patient preregisters, the financial office is automatically notified and performs the necessary insurance checks and authorizations for the appropriate insurance plan. If the patient does not preregister, when the patient arrives in the clinic on the day of the appointment and checks in with the specialty clinic receptionist, she is asked to first go to the central registration area to register. Any obvious problems with authorization are corrected before patient returns to the specialty clinic waiting room. Receptionist’s Point of View The receptionist has determined the best way to not inconvenience the caller is to keep her on the phone as short an amount of time as possible. The receptionist also expresses frustration with the fact that there are too many things to do at once. Physician’s Point of View The physician thinks too much of his time is spent on paperwork and chasing down authorizations. The physician senses that appointments are always running behind and that patients are frustrated, no matter how nice he is to them. Patient’s Point of View Patients are frustrated when asked to wait in a long line to register, which makes them late for their appointments, and when future appointments are scheduled without their input. As a result of this later factor, and work of childcare conflicts, patient often do not show up for these scheduled appointments. Office Nurse’s Point of View The office nurse feels that he is playing catch up all day long and explaining delays. The office nurse also wishes there was more time for teaching. Billing Office’s Point of View The billing office thinks some care is given that is not reimbursed because of inaccurate or incomplete insurance or demographic information or that care id denied authorization after the fact. Data On the Picker Institute website (pickerinstitute.org), you will find the following patient expectations and dimensions of care for adults and children in their outpatient experiences with a hospital or clinic outpatient appointment: Respect for patient s’ values, preferences, and expressed needsCoordination and integration of careInformation and educationPhysical comfortEmotional support and alleviation of fear and anxietyInvolvement of family and friendsTransition and continuityAccess to care Your last quarter’s worth of performance data for clinic is Overall satisfaction with visit 82% Staff courteous and helpful 90% Waiting room time 64% Examination room wait time is less than 15 minutes 63% Patient no-show rate 20% Patient cancellation rate 11% Provider cancellation rate 10% Preregistration rate 16% Average number of patient visits per day 16 Range of patient visits per day 10-23 Instructions – Decide which problem your group wants to focus on as your first priority. Describe the problem and why you chose this problemState the goal for this improvement effortIdentify the fundamental knowledge that is required on the team to solve this problem. Define the people you will invite to participate on the team and the fundamental knowledge they bring to the team.Document the current process (as is described in the case) using a process flow chart.Identify your customers and their expectations.Explore and prioritize root causes of the problem by doing the following:Brainstorm root causes and document the causes on a fish bone diagramDescribe how you would collect data about how frequently root causes contribute to the problem.From the points mentioned below select and explain the ones that apply to improving your process. Be sure to take into account what you have learned from your work in question 1-6Eliminate waste (e.g., things that are not used, unnecessary duplication)Improve workflow (e.g. minimize handoffs, move steps in the process closer together, find and remove bottlenecks, do tasks in parallel, adjust to high and low volumes)Manage time (reduce steps and waiting times)Manage variation (create standard work)Design systems to avoid mistakes (use reminders)Incorporating what you learned in above steps, improve the process and document the improved process with a process flow chart or work flow diagram.Decide what you will measure to monitor the voice of the process and briefly how you would collect the dataBriefly explain your change effort using PDCA cycle. Source Kelly, D.L. (2011). Applying Quality Management in HealthCare. AUPHA.
Leadership and management assignment 5
Details:Research a health care organization or a network that spans several
states within the U.S. (Example: United Hea ...
Leadership and management assignment 5
Details:Research a health care organization or a network that spans several
states within the U.S. (Example: United Healthcare, Vanguard, Banner
Healthcare, etc.).Harvard Business Review Online and Hoover's Company Records, found
in the GCU Library, are useful sources. You may also find pertinent
information on your organization's webpage.Review "Singapore Airlines Case Study." ( See attached)Prepare a 1,000-1250-word paper that focuses on the organization or
network you have selected.Your essay should assess the readiness of the health care
organization or network in addressing the health care needs of
citizens in the next decade, and include a strategic plan that
addresses issues pertaining to network growth, nurse staffing,
resource management, and patient satisfaction. Provide a comparison to
the health care organization or network and the Singapore Airlines.
Include any cultural issues that may influence the practices listed above.Prepare this assignment according to the APA guidelines found in the
APA Style Guide, located in the Student Success Center. An abstract is
not required.This assignment uses a rubric. Please review the rubric prior to
beginning the assignment to become familiar with the expectations for
successful completion.You are required to submit this assignment to Turnitin.
3 pages
Health Achievements
In a short essay, please answer the following question: Maximum 150 -200 words (excluding references) written on a word do ...
Health Achievements
In a short essay, please answer the following question: Maximum 150 -200 words (excluding references) written on a word document. Complete student's ...
Prenatal testing scenario and reflection
In this assignment, you are asked to reflect on responses to the presented scenario. This should not just be writing down ...
Prenatal testing scenario and reflection
In this assignment, you are asked to reflect on responses to the presented scenario. This should not just be writing down your first reaction or what you already know. Reflection involves critical thinking, which means rethinking your existing knowledge and previously held opinions in light of what we have learned about theories of ethics, logic, and reasoning. You will need to question your existing knowledge and beliefs. Why do you feel the way you do about prenatal testing?Of the four responses offered in the Prenatal Testing scenario, which do you feel is the most ethical and why?To complete this assignment: Complete the entire scenario. Compose your reflection in a Word document. Of the four responses offered in the scenario, which do you feel is the most ethical and why?Support your conclusions with evidence and specific examples from the textbook, as well as other sources as needed.Your reflection must be at least 250 words in length and follow APA (6th ed.) formatting and citation guidelines as appropriate.
C 162 WGU Healthcare Business and Financial Management Discussion
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used ...
C 162 WGU Healthcare Business and Financial Management Discussion
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course. A. Evaluate your organization’s current status with implementation of VBP by doing the following:1. Discuss to what degree your organization has embraced VBP. B. Create a strategic plan to continue progressing VBP in your organization by doing the following:1. Identify three departments that will have the most impact on VBP in your organization.a. Explain why the roles and functions of these three departments are important for implementing VBP in your organization.2. Discuss goals, for each of the three departments, that will help your organization further the implementation of VBP.3. Describe how each of the goals chosen in part B2 will help attain quality outcomes in both patient care and reimbursements over the next three years.4. Identify the key points for your strategic plan that are critical for the staff to understand and embrace.a. Discuss how you would market the key points of your plan to staff members.5. Reflect on how ethical clinical and ethical business practices will be incorporated into the strategic plan.6. Explain how to coordinate informational and educational events for the three departments identified in part B1.7. Develop a timeline to ensure that VBP is addressed over the next three years. C. Develop an executive summary as a separate document for key stakeholders and critical department leaders that includes the following:1. A description of the components of VBP that are most pertinent to the organization2. The preparation that the three departments chosen in part B1 will need for the implementation of VBP in the next three years3. A discussion of the education and training necessary to prepare the staff in the departments chosen in part B1 for implementation of VBP D. When you use sources, include all in-text citations and references in APA format.Note: When using sources to support ideas and elements in an assessment, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the assessment.Note: No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from outside sources, even if cited correctly. For tips on using APA style, please refer to the APA Handout web link included in the APA Guidelines section.
5 pages
Final Boldly Go Character Drives Leadership At Providence
The Article “Boldly Go: Character Drives Leadership at Providence Healthcare” by Weil & Reddin (2017) is a case study ...
Final Boldly Go Character Drives Leadership At Providence
The Article “Boldly Go: Character Drives Leadership at Providence Healthcare” by Weil & Reddin (2017) is a case study written to address financial ...
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