PJM440           Module 6: Critical Thinking  Required Chapters 19 & 20 in Quality Management for Organizational Excellence: Introduction to Total Quality Huq, Z. (2017). A competency model for assessing six-sigma implementation readiness. American Journal of Management, 17(5), 10-23.   Slides 227-256 in the PowerPoint supplement to Quality Management for Organizational Excellence: Introduction to Total Quality Recommended Ghete, A. I., Cioca, L. I., & Belu, R. (2018). Benchmarking in manufacturing companies. FAIMA Business & Management Journal, 6(1), 45-51. Oschman, J. J. (2017). The role of strategic planning in implementing a total quality management framework. The Journal for Quality and Participation, 40(3), 29-33. References American Society for Quality (ASQ). (2018). Design of  experiments (DOE). Retrieved from  http://asq.org/learn-about-quality/data-collection... Campbell, D. T., & Stanley, J. C. (1963). Experimental and quasi-experimental design for research. Boston, MA: Houghton Mifflin Company. Goetsch, D. L., & Davis, S. D. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Pearson Education, Inc. Tague, N. (2005). The quality toolbox (2nd ed.). Milwaukee, WI: ASQ Quality Press.  Points 100  Critical Thinking  Important! Read First Option #1: Service Example of Six Sigma  There are three Social Security offices in the local area handling  new social security applications. Using the data below, determine at  what sigma level (range) each office is working, and what is the sigma  level if they improve to only 1 error for the same number of  occurrences. Location 1: 4 errors per 5700 occurrences Location 2: 4 errors per 8310 occurrences Location 3: 4 errors per 13,220 occurrences Is it impossible to meet a six-sigma level? Why or why not?

After identifying necessary improvements in Milestone One, you will pick one solution to expand upon. Here, you will develop an abbreviated project management plan (PMP) that showcases the essential steps that you think would be effective in implementing your proposed solution. Based on your SWOT analysis, your abbreviated PMP should be presented in an outline format with proposed tasks needed for implementation that adhere to industry-driven project management principles. What tasks are needed in order to implement the proposed solution in the organization? Each task must be written out with thorough detail and should be organized chronologically, based on logical and appropriate start and end times for each task. In closing, identify the overall value added if the solution is implemented. For instance, the solution may be developed to increase service quality for customers or to increase revenue, increase product quality, and so on. The following sections should be included: • Chosen solution • Project management plan • Tasks • Analysis