please see attached. Complete all the activities in this lab instruction packet: SCIN 130 Lab 1: The Scientific Method. Work through the instruction packet step by step. Record your results in the worksheet as you progress through this instruction packet

Your employee training manual is almost complete. You realize the importance of customer service and satisfaction, and you have decided to include an example of a customer satisfaction survey in your training manual so that your employees can see what they will be measured on. After you complete the survey, you will also create a memo that will be placed in the training manual for new Medical Assistants to educate them on the importance of customer service and the impact it has on the success of an organization.In the Medical Assisting field, you will demonstrate many diverse skills. In addition to patient care and technique skills, digital literacy is equally important. Creating forms, documents, and patient education pieces may be a vital part of your role in providing support to your healthcare team.To complete this assignment, do the following:Create a patient (customer) satisfaction survey related to the healthcare profession using SurveyMonkey. Include at least 10 unique questions in your survey that focus on the patient's entire experience throughout the visit. To complete this part of the assignment, you must sign up for a free, limited account on SurveyMonkey. For tips on signing up and important information about creating your survey, download the document below. Survey Assignment InstructionsCreate a memo for new Medical Assistants explaining how customer service impacts reimbursement of physician services and overall expense reimbursement for the medical facility. Also explain how and why customer service is the one thing that sets their organization apart from their competitors. When writing your memo, be sure to:Organize your thoughts and use the effective communication skills you learned previously.Use proper memo formatting. TIP: Word memo templates are available when you first open Word or when you select New from the File menu. Search for "memo" to find a suitable memo format to use for this assignment. Remember to apply a tone that is suitable for new Medical Assistants.Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.To submit your assignment, do the following:Paste the web link to your completed survey into a Word document.Save your memo in a separate Word document.Zip both Word documents into a single ".zip" file.For more information about zipped files, please click the Technical Requirements link on the Resources tab.

Patient ScenarioAddresses Learning Outcomes:Use knowledge of biological principles and the Scientific Method to ask and answer relevant questions about human health and diseaseAnalyze information to distinguish between diseased and healthy structure and functioning.Analyze how internal and external factors cause disruption of healthy body function, leading to disease and disorders.Mr. Smith is 60 years old. He was diagnosed with a prostate cancer five years ago. Over the past few days, Mr. Smith has been feeling weak and increasingly tired and has also been suffering from a headache that did not respond to over-the-counter medications. He scheduled an appointment with his physician.His physician performed a physical examination and recommended a battery of laboratory tests and imaging procedures.The table below shows Reference values in the right-hand column. These values reflect the normal range of values for patients without disease or illness. The center column reflects the resulting values for medical test results obtained for Mr. Smith. Take note whether Mr. Smith’s values are within normal limits.Mr. SmithReference ValuesK+2.6 mmol/L 3.8-4.9mmol/LHb (Hemoglobin)7.5 g/dL 13.8 to 18.2 g/dLHct (Hematocrit)20.4% 45-52%Platelet Count49x109/L150-400x109/LAfter receiving Mr. Smith’s test results, his physician admits him to the hospital. Hospital staff treated him and discharged him.The following week, Mr. Smith returns to his physician with the same complaint of weakness and a new complaint of shortness of breath. His blood pressure is 160/100 mmHg. MRI reveals metastasis of prostate cancer to osseous tissue. Abdominal CT shows obstruction of intestine due to nodular enlargement of adrenal glands.Laboratory results from Mr. Smith’s second hospital admission and medical tests show following findings:Mr. SmithReference ValuesK+2.6 mmol/L3.8-4.9mmol/LHb7.3 g/dl13.8 to 18.2 g/dLHct20.4%45-52%Platelet Count20x109/L 150-400x109/LHCO338 mmol/l22-26 mmol/LUrinary K+70 mmol/L/24 hr25-120 mmol/L/24 hrBlood Glucose460 mg/dl64.8-104.4 mg/dLSerum Aldosterone1 ng/dl24 hour Urinary Aldosterone8.4 mcg/24 hr2.3-21.0 mcg/24 hrRenin2.1 ng/ml/hr0.65-5.0 ng/ml/hrACTH (Adrenocorticotropic Hormone)1082 pg/ml9-46 pg/mlCortisol155.5 microg/dL0-25 microg/dLCONCLUSION AND DIAGNOSIS Laboratory findings, MRI and CT confirmed metastatic prostate adenocarcinoma, hypertension and refractory hypokalemia due to ectopic ACTH production. High levels of circulating cortisol caused continuous activation of mineralocorticoid receptors resulting in hypokalemia, metabolic alkalosis and hypertension.After reading provided scenario, answer the following questions:1. What are the components of physical examination? Describe each component. (See Module 1, Commentary, Topic 8. Disease Categories, Part B. Steps in Diagnosis)2. Mr. Smith’s blood pressure was 160/100 mmHg. How does a medical provider take or measure blood pressure? What do the top (numerator) and bottom (denominator) numbers mean in the biological sense? What is the significance the size of these two numbers? Is Mr. Smith’s blood pressure within normal range? Explain how you concluded whether Mr. Smith’s blood pressure is/is not within normal range.3. Based on the data provided, what laboratory tests were performed and what samples were taken from the patient? Select one of the laboratory tests ordered for Mr. Smith and discuss why Mr. Smith’s physician might have ordered the test and the information she might have expected to obtain from that particular test.4. Compare Mr. Smith’s values with reference values and indicate whether MR. Smith’s values are below, above, or within normal range (compare Mr. Smith’s values with the Reference values) for each laboratory tests in the table above from the second set of tests. 5. What imaging procedures did Mr. Smith undergo? Discuss the distinctions and similarities between the two different imaging approaches. What were the results of imaging procedures in Mr. Smith’s case?6. Select one of the medical terms from the CONCLUSION and DIAGNOSIS section above and define what it means. Also, discuss, in your own words and based on what you can gather about Mr. Smith’s condition, how the laboratory or imaging tests helped with drawing a conclusion or making the diagnosis. In your own words, discuss how medical providers use the scientific method to come to work through the examination and diagnosis of a patient.You should write a short paper addressing all six questions and submit it into the assignment folder. Your grade will depend upon the content, clarity and originality of responses written in your own words. Good writing practices, including the use of correct grammar, sentence and paragraph structure, and punctuation, and presence of logical reasoning, will account for a portion of your grade.Cite all sources in APA format within your answer text as well as full citations in APA format at the end of the assignment.