How i can solve this problem?

ybeqvina
timer Asked: Jan 12th, 2015

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Performance Lawn Equipment This problem was taken from Evans, J.R. (2013). Business Analytics: Methods. Models, and Decisions, 1st ed., NJ: Pearson Education, Inc., p. 84 Part 1. Performance Lawn Equipment (PLE) originally produced lawn mowers, but a significant portion of sales volume over recent years, has come from the growing small-tractor market. PLE sells their products world-wide, with sales regions including North America, South America, Europe, and the Pacific Rim. Three years ago a new region was opened to serve China, where a booming market for small tractors has been established. PLE has always emphasized quality and considers the quality it builds into its products as its primary selling point. In the past 2 years, PLE has also emphasized the ease of use of their products. Before digging into the details of operations, Elizabeth Burke wants to gain an overview of PLE’s overall business performance and market position by examining the information provided in the database. Specifically, she is asking you to construct appropriate charts for the data in the following worksheets and summarize your conclusions from analysis of these charts: a. b. c. d. e. f. g. h. Dealer Satisfaction End-User Satisfaction Complaints Mower Unit Sales Tractor Unit Sales On-time Delivery Defects After Delivery Response Time Part 2. The supply chain worksheets provide cost data associated with logistics between existing plants and customers as well as proposed new plants. Ms. Burke wants you to extract the records associated with the unit shipping costs of proposed plant locations and compare the costs of existing locations against those of the proposed locations using quartiles. Part 3. Ms. Burke would also like a quantitative summary of the average responses for each of the customer attributes in the worksheet 2012 Customer Survey for each market region as a cross-tabulation (see Sample Table A) and as a histogram. Write a formal report summarizing your results for all three parts of this case. Sample Table A. Region NA Q1 Q2 Q3 Mean SA Q1 Q2 Q3 Mean Eur Q1 Q2 Q3 Mean Pac Q1 Q2 Q3 Mean China Q1 Q2 Q3 Mean Quality Ease of Use Price Service Dealer Satisfaction Survey Scale: North America 2008 2009 2010 2011 2012 0 1 2 3 4 1 0 1 1 2 0 0 1 2 3 2 2 1 6 5 14 14 8 12 15 22 20 34 34 44 5 Sample Size 11 50 14 50 15 60 45 100 56 125 0 0 0 0 1 0 0 0 1 1 0 0 1 1 2 2 2 4 3 4 6 6 11 12 22 2 2 14 33 60 10 10 30 50 90 2008 2009 2010 2011 2012 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 3 2 2 2 4 7 8 15 21 17 4 4 7 6 8 15 15 25 30 30 2008 2009 2010 2011 2012 0 0 0 0 0 0 0 0 0 0 1 1 1 0 1 2 1 1 2 2 2 3 3 5 7 0 0 1 3 2 5 5 6 10 12 2010 2011 2012 0 0 0 0 0 0 0 1 1 1 4 5 0 2 8 0 0 2 1 7 16 South America 2008 2009 2010 2011 2012 Europe Pacific Rim China End-User Satisfaction North America 2008 2009 2010 2011 2012 0 1 1 1 0 0 1 3 2 2 2 2 2 6 4 5 4 3 3 15 18 17 15 15 4 37 35 34 33 31 Sample 5 Size 38 100 40 100 41 100 46 100 49 100 South America 2008 2009 2010 2011 2012 1 1 0 0 0 2 3 2 2 2 5 6 6 5 5 18 17 19 20 19 36 36 37 37 37 38 37 36 36 37 100 100 100 100 100 2008 2009 2010 2011 2012 1 1 1 1 0 2 2 1 1 1 4 5 4 3 2 21 21 26 17 19 36 34 37 41 45 36 37 31 37 33 100 100 100 100 100 2008 2009 2010 2011 2012 2 1 1 0 0 3 2 2 2 1 5 7 5 4 3 15 15 16 17 19 41 41 40 40 42 34 34 36 37 35 100 100 100 100 100 2010 2011 2012 0 1 0 3 2 1 3 2 1 6 4 3 28 30 31 10 11 14 50 50 50 Europe Pacific Rim China 2012 Customer Survey Region NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Quality 4 4 4 5 5 5 5 5 4 4 4 5 5 4 5 5 5 5 4 4 4 4 5 5 5 5 5 4 5 5 5 4 4 5 5 5 5 5 4 5 5 5 5 3 5 5 5 5 5 5 5 5 5 5 4 5 5 5 4 5 4 5 5 5 5 4 4 5 5 5 5 Ease of Use Price Service 1 3 4 4 4 5 5 4 3 4 4 4 4 5 4 5 3 5 4 4 2 5 4 5 4 4 5 5 4 5 5 1 4 5 4 4 4 3 3 5 4 4 4 3 5 5 2 5 4 2 5 4 2 5 5 4 4 4 5 4 4 2 4 3 3 4 5 2 5 3 4 3 4 4 5 5 2 5 5 5 3 4 5 4 4 4 4 1 5 5 4 3 5 5 1 4 4 3 5 3 4 4 5 2 4 4 4 4 5 4 4 5 4 5 3 3 5 4 4 3 4 3 4 5 1 5 4 5 4 4 3 4 4 2 4 5 4 5 5 3 4 4 4 4 4 4 4 4 4 5 4 1 4 4 5 5 5 3 4 4 4 5 3 5 5 4 4 4 5 5 5 5 4 5 4 4 4 4 5 5 5 5 4 5 5 4 5 3 5 4 4 4 4 5 2 4 5 5 4 4 5 4 4 4 4 3 5 4 5 4 5 4 5 NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA SA 5 5 5 5 5 4 3 5 4 3 1 4 5 4 5 5 4 5 5 5 5 4 5 4 5 4 5 4 4 5 5 5 4 5 4 5 4 4 4 5 3 5 5 4 4 1 5 4 4 5 4 4 3 5 4 4 4 4 4 5 4 5 5 4 4 5 5 5 3 4 4 5 4 5 4 4 3 4 4 5 5 5 4 2 4 5 5 5 5 5 2 4 4 5 5 5 5 4 5 5 5 5 5 4 4 4 2 4 5 4 5 4 4 4 3 4 4 4 4 5 4 4 4 4 4 4 3 4 4 5 1 5 4 4 4 5 5 4 4 4 4 4 4 3 4 4 3 3 4 5 4 5 1 3 2 4 3 4 3 3 4 5 4 4 4 5 5 4 5 5 4 5 3 2 5 4 5 3 2 5 4 4 2 4 3 4 2 3 5 3 2 3 3 3 2 4 5 2 5 4 4 4 4 5 4 4 4 3 4 4 4 2 4 4 4 1 4 5 2 3 4 5 4 2 5 5 5 5 5 4 5 5 4 5 4 5 5 4 5 4 4 3 5 3 5 5 4 4 4 3 4 5 4 5 5 5 5 4 5 3 4 4 5 4 5 4 5 4 4 4 5 4 5 3 5 4 1 5 5 4 5 4 5 3 4 4 5 5 4 4 5 4 3 3 5 5 SA SA SA SA SA Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Eur Pac Pac Pac Pac Pac Pac Pac Pac Pac Pac China China China China China China China China China China 5 5 3 4 4 4 4 3 3 4 5 5 4 3 3 4 5 5 5 3 4 4 5 4 3 4 5 5 4 4 5 2 5 4 5 5 5 4 4 5 4 5 4 3 5 5 5 4 4 4 4 4 3 3 2 4 4 4 4 3 5 4 4 4 4 5 5 5 4 5 4 4 3 5 4 5 5 4 5 5 4 5 3 5 3 4 4 4 5 4 4 5 4 3 4 4 5 2 4 4 5 5 4 4 4 4 4 4 4 3 4 4 3 1 4 5 4 5 1 5 5 5 5 4 3 5 5 4 4 4 4 4 4 4 3 4 3 4 2 4 3 4 5 4 1 4 5 4 4 5 4 4 3 4 4 4 4 3 3 3 3 3 3 2 2 4 4 4 4 3 3 2 4 3 5 5 1 4 4 3 4 5 4 5 4 5 4 5 4 4 2 4 5 4 4 3 4 4 3 5 5 5 4 4 4 4 5 3 4 5 4 3 3 3 2 3 2 3 2 1 Complaints Month World NA SA Eur Pac China Jan-08 169 102 12 52 3 Feb-08 187 115 13 55 4 Mar-08 210 128 15 61 6 Apr-08 226 136 16 67 7 May-08 232 137 17 73 5 Jun-08 261 151 19 82 9 Jul-08 245 140 18 80 7 Aug-08 223 128 16 76 3 Sep-08 195 103 15 73 4 Oct-08 174 96 14 62 2 Nov-08 154 84 11 59 0 Dec-08 163 99 9 54 1 Jan-09 195 123 10 59 3 Feb-09 221 141 13 62 5 Mar-09 240 152 16 66 6 Apr-09 264 163 20 70 11 May-09 283 178 22 75 8 Jun-09 296 170 28 86 12 Jul-09 269 153 25 81 10 Aug-09 256 146 23 79 8 Sep-09 231 131 20 73 7 Oct-09 214 125 16 68 5 Nov-09 201 118 13 66 4 Dec-09 171 96 11 61 3 Jan-10 200 112 15 66 4 3 Feb-10 216 117 18 71 6 4 Mar-10 234 126 20 76 9 3 Apr-10 253 138 23 79 11 2 May-10 282 152 26 85 14 5 Jun-10 305 163 30 91 15 6 Jul-10 296 156 28 89 18 5 Aug-10 279 148 26 86 15 4 Sep-10 266 143 24 82 13 4 Oct-10 243 131 21 76 12 3 Nov-10 232 128 18 73 10 3 Dec-10 203 107 15 70 7 4 Jan-11 216 110 19 74 8 5 Feb-11 239 123 23 79 10 4 Mar-11 266 138 26 83 13 6 Apr-11 284 150 30 88 11 5 May-11 315 169 33 91 15 7 Jun-11 340 181 37 95 19 8 Jul-11 319 169 34 92 17 7 Aug-11 304 160 32 90 15 7 Sep-11 277 141 29 87 14 6 Oct-11 250 123 26 83 12 6 Nov-11 228 112 24 77 10 5 Dec-11 213 105 23 74 7 4 Jan-12 240 121 26 80 8 5 Feb-12 251 126 28 82 10 5 Mar-12 281 148 31 85 12 5 Apr-12 298 155 35 89 13 6 May-12 322 168 39 95 12 8 Jun-12 350 183 43 98 15 11 Jul-12 330 170 41 95 14 10 Aug-12 311 158 38 93 13 9 Sep-12 289 149 33 89 11 7 Oct-12 265 136 30 85 8 6 Nov-12 239 121 26 80 7 5 Dec-12 219 108 23 76 7 5 A B C D E F 1 Mower Unit Sales 2 3 Month NA SA Europe Pacific China 4 Jan-08 6000 200 720 100 0 5 Feb-08 7950 220 990 120 0 6 Mar-08 8100 250 1320 110 0 7 Apr-08 9050 280 1650 120 0 8 May-08 9900 310 1590 130 0 9 Jun-08 10200 300 1620 120 0 10 Jul-08 8730 280 1590 140 0 11 Aug-08 8140 250 1560 130 0 12 Sep-08 6480 230 1590 130 0 13 Oct-08 5990 220 1320 120 0 14 Nov-08 5320 210 990 130 0 15 Dec-08 4640 180 660 140 0 16 Jan-09 5980 210 690 140 0 17 Feb-09 7620 240 1020 150 0 18 Mar-09 8370 250 1290 140 0 19 Apr-09 8830 290 1620 150 0 20 May-09 9310 330 1650 130 0 21 Jun-09 10230 310 1590 140 0 22 Jul-09 8720 290 1560 150 0 23 Aug-09 7710 270 1530 140 0 24 Sep-09 6320 250 1590 150 0 25 Oct-09 5840 250 1260 160 0 26 Nov-09 4960 240 900 150 0 27 Dec-09 4350 210 660 150 0 28 Jan-10 6020 220 570 160 0 29 Feb-10 7920 250 840 150 0 30 Mar-10 8430 270 1110 160 0 31 Apr-10 9040 310 1500 170 0 32 May-10 9820 360 1440 160 0 33 Jun-10 10370 330 1410 170 0 34 Jul-10 9050 310 1440 160 0 35 Aug-10 7620 300 1410 170 0 36 Sep-10 6420 280 1350 180 0 37 Oct-10 5890 270 1080 180 0 38 Nov-10 5340 260 840 190 0 39 Dec-10 4430 230 510 180 0 40 Jan-11 6100 250 480 200 0 41 Feb-11 8010 270 750 190 0 42 Mar-11 8430 280 1140 200 0 43 Apr-11 9110 320 1410 210 0 44 May-11 9730 380 1340 190 0 45 Jun-11 10120 360 1360 200 0 46 Jul-11 9080 320 1410 200 0 47 Aug-11 7820 310 1490 210 0 48 Sep-11 6540 300 1310 220 0 49 Oct-11 6010 290 980 210 0 50 Nov-11 5270 270 770 220 0 51 Dec-11 5380 260 430 230 0 52 Jan-12 6210 270 400 200 0 53 Feb-12 8030 280 750 190 0 54 Mar-12 8540 300 970 210 0 55 Apr-12 9120 340 1310 220 5 56 May-12 9570 390 1260 200 16 57 Jun-12 10230 380 1240 210 22 58 Jul-12 9580 350 1300 230 26 59 Aug-12 7680 340 1250 220 14 60 Sep-12 6870 320 1210 220 15 61 Oct-12 5930 310 970 230 11 62 Nov-12 5260 300 650 240 3 63 Dec-12 4830 290 300 230 1 G World 7020 9280 9780 11100 11930 12240 10740 10080 8430 7650 6650 5620 7020 9030 10050 10890 11420 12270 10720 9650 8310 7510 6250 5370 6970 9160 9970 11020 11780 12280 10960 9500 8230 7420 6630 5350 7030 9220 10050 11050 11640 12040 11010 9830 8370 7490 6530 6300 7080 9250 10020 10995 11436 12082 11486 9504 8635 7451 6453 5651 Tractor Unit Sales Month NA SA Eur Jan-08 570 250 Feb-08 611 270 Mar-08 630 260 Apr-08 684 270 May-08 650 280 Jun-08 600 270 Jul-08 512 264 Aug-08 500 280 Sep-08 478 290 Oct-08 455 280 Nov-08 407 290 Dec-08 360 280 Jan-09 571 320 Feb-09 650 350 Mar-09 740 390 Apr-09 840 440 May-09 830 470 Jun-09 760 490 Jul-09 681 481 Aug-09 670 460 Sep-09 640 460 Oct-09 620 440 Nov-09 570 436 Dec-09 533 420 Jan-10 620 510 Feb-10 792 590 Mar-10 890 610 Apr-10 960 600 May-10 1040 620 Jun-10 1032 640 Jul-10 1006 590 Aug-10 910 600 Sep-10 803 670 Oct-10 730 630 Nov-10 699 710 Dec-10 647 570 Jan-11 730 650 Feb-11 930 680 Mar-11 1160 724 Apr-11 1510 730 May-11 1650 760 Jun-11 1490 800 Jul-11 1460 840 Aug-11 1390 830 Sep-11 1360 820 Oct-11 1340 810 Nov-11 1240 827 Dec-11 1103 750 Jan-12 1250 780 Feb-12 1550 805 Mar-12 1820 830 Apr-12 2010 890 May-12 2230 930 Jun-12 2490 980 Jul-12 2440 1002 Aug-12 2334 970 Sep-12 2190 960 Oct-12 2080 930 Nov-12 2050 920 Dec-12 2004 902 Pac 560 600 680 650 580 590 760 645 650 670 888 850 620 760 742 780 690 721 680 711 695 650 680 657 610 680 730 820 810 807 760 720 660 630 603 570 500 590 620 730 740 720 670 610 599 560 550 520 480 523 560 570 590 600 580 570 550 530 517 490 China 212 230 240 263 269 280 290 270 263 258 240 230 250 275 270 280 290 300 312 305 290 260 250 240 250 250 260 270 290 310 340 320 313 290 280 260 287 290 300 310 330 340 350 341 330 320 300 290 200 210 220 230 253 270 280 250 230 220 190 190 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 10 12 20 22 20 24 20 31 30 37 32 33 35 50 63 68 70 82 80 90 100 102 110 114 111 121 123 120 130 136 134 132 137 130 139 131 World 1592 1711 1810 1867 1779 1740 1826 1695 1681 1663 1825 1720 1761 2035 2142 2340 2280 2271 2154 2146 2085 1970 1936 1850 2000 2324 2510 2672 2780 2813 2716 2581 2476 2317 2324 2080 2202 2540 2867 3348 3550 3432 3400 3261 3209 3132 3027 2777 2821 3209 3553 3820 4133 4476 4436 4256 4067 3890 3816 3717 Industry Mower Total Sales Month NA Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 60000 77184 77885 86190 96117 97143 84757 79804 64800 59307 52157 45049 58627 76200 82871 84904 93100 93000 83048 74854 60769 55619 48155 42647 57885 77647 81845 86095 91776 100680 86190 71887 60000 55566 50857 42596 58095 75566 80286 85140 90093 95472 87308 74476 61698 57238 50673 51238 59712 77961 83725 90297 91143 99320 93922 73143 66699 56476 51068 46893 SA Eur Pac World 571 13091 1045 74662 611 17679 1111 96585 658 22759 1068 102369 778 27966 1237 116171 886 27895 1313 126210 882 30566 1176 129768 848 29444 1359 116409 735 28364 1238 110141 657 28393 1215 95065 595 24444 1154 85500 553 18000 1262 71972 462 12453 1386 59349 553 12778 1443 73401 615 18214 1515 96545 658 23889 1373 108791 784 29455 1442 116584 846 29464 1215 124625 838 27414 1333 122585 763 27368 1415 112594 694 27321 1296 104164 625 29444 1402 92241 610 23774 1468 81470 571 17308 1351 67386 512 12941 1389 57489 537 10962 1509 70892 595 15273 1402 94917 659 20556 1524 104583 756 26786 1574 115211 878 24828 1468 118949 825 24737 1560 127801 756 24828 1441 113216 714 25179 1545 99325 651 24545 1667 86863 643 19286 1698 77193 619 15273 1810 68558 548 9107 1731 53982 581 8571 1887 69135 614 13158 1845 91182 622 19655 1923 102486 727 25179 1981 113027 826 23103 1810 115832 783 24286 1942 122482 681 24737 1961 114686 646 26607 2000 103729 625 22982 2075 87381 617 16897 2019 76771 587 13750 2095 67105 591 7818 2150 61797 563 7547 1852 69673 571 13889 1743 94165 625 18302 1892 104544 723 25192 2037 118250 848 24706 1887 118583 792 25306 1944 127363 745 27083 2170 123919 739 26042 2037 101961 667 26304 2018 95688 660 22558 2072 81766 625 14773 2182 68648 608 6977 2035 56510 Industry Tractor Total Sales Month NA SA Eur Pac China World Jan-08 8143 984 5091 987 278 15483 Feb-08 8592 1051 5310 1090 283 16325 Mar-08 8630 1016 6071 1127 285 17129 Apr-08 8947 1027 5856 1209 288 17327 May-08 8442 1057 5273 1221 286 16278 Jun-08 7500 1019 5315 1327 287 15448 Jul-08 6145 977 7170 1324 289 15905 Aug-08 5882 1057 5926 1268 290 14422 Sep-08 5595 1086 6075 1209 293 14258 Oct-08 5233 1045 6321 1168 295 14061 Nov-08 4494 1078 8381 1127 298 15378 Dec-08 3913 1029 7944 1085 301 14272 Jan-09 5938 1172 5688 1185 306 14289 Feb-09 6633 1273 7037 1286 302 16530 Mar-09 7327 1423 6981 1286 303 17320 Apr-09 8077 1612 7500 1346 307 18842 May-09 7830 1728 6571 1388 309 17826 Jun-09 7103 1815 6990 1449 312 17669 Jul-09 6239 1776 6667 1490 315 16487 Aug-09 6036 1685 6762 1449 318 16250 Sep-09 5664 1679 6635 1394 321 15692 Oct-09 5345 1618 6311 1256 315 14844 Nov-09 4831 1564 6476 1214 318 14402 Dec-09 4454 1522 6250 1171 320 13716 Jan-10 5299 1835 5922 1208 333 14597 Feb-10 6529 2115 6667 1214 313 16836 Mar-10 7120 2202 7228 1256 606 18412 Apr-10 7619 2151 8200 1311 571 19852 May-10 8387 2214 7941 1415 556 20513 Jun-10 8110 2278 7921 1520 526 20355 Jul-10 7752 2100 7677 1675 513 19716 Aug-10 6894 2128 7200 1584 769 18575 Sep-10 6015 2367 6735 1527 750 17394 Oct-10 5368 2211 6495 1422 732 16226 Nov-10 4964 2483 6061 1366 714 15587 Dec-10 4444 1986 5816 1262 698 14207 Jan-11 5000 2257 5051 1373 714 14394 Feb-11 6284 2353 6082 1436 1063 17218 Mar-11 7785 2457 6327 1478 1264 19310 Apr-11 9934 2517 7604 1512 1333 22901 May-11 10645 2612 7789 1642 1556 24244 Jun-11 9491 2749 7347 1667 1739 22993 Jul-11 9182 2887 6979 1733 1702 22483 Aug-11 8528 2833 6489 1700 1915 21465 Sep-11 8293 2789 6316 1642 2083 21123 Oct-11 8221 2765 5833 1576 2128 20523 Nov-11 7470 2746 5789 1493 2292 19789 Dec-11 6509 2534 5591 1450 2245 18329 Jan-12 7267 2635 5106 1010 2292 18311 Feb-12 8807 2703 5474 1045 2449 20477 Mar-12 10168 2795 6022 1106 2400 22489 Apr-12 11044 2997 6064 1150 2353 23607 May-12 12120 3131 6344 1244 2600 25439 Jun-12 13459 3311 6593 1357 2653 27374 Jul-12 13048 3390 6304 1421 2600 26764 Aug-12 12275 3277 6064 1263 2549 25428 Sep-12 11347 3232 5789 1173 2453 23995 Oct-12 10667 3131 5699 1128 2517 23142 Nov-12 10459 3087 5604 974 2541 22666 Dec-12 10082 3030 5444 979 2453 21989 Unit Production Costs Month Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Tractor Mower $1,750 $50 $1,755 $50 $1,763 $51 $1,770 $51 $1,778 $51 $1,785 $51 $1,792 $51 $1,795 $51 $1,801 $52 $1,804 $52 $1,810 $52 $1,813 $52 $1,835 $55 $1,841 $55 $1,848 $55 $1,854 $55 $1,860 $56 $1,866 $56 $1,872 $56 $1,878 $56 $1,885 $56 $1,892 $57 $1,897 $57 $1,903 $57 $1,925 $59 $1,931 $59 $1,938 $59 $1,944 $59 $1,950 $59 $1,956 $60 $1,963 $60 $1,969 $60 $1,976 $60 $1,983 $60 $1,990 $61 $1,996 $61 $1,940 $59 $1,946 $59 $1,952 $59 $1,958 $59 $1,964 $60 $1,970 $60 $1,976 $60 $1,983 $60 $1,990 $60 $1,996 $60 $2,012 $61 $2,008 $61 $2,073 $63 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 $2,077 $2,081 $2,086 $2,092 $2,098 $2,104 $2,110 $2,116 $2,122 $2,129 $2,135 $63 $63 $63 $63 $63 $64 $64 $64 $64 $64 $64 Operating and Interest Expenses Month Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Administrative Depreciation Interest $633,073 $140,467 $7,244 $607,904 $165,636 $7,679 $630,687 $142,853 $6,887 $613,401 $160,139 $6,917 $607,664 $165,876 $8,316 $632,967 $140,573 $7,428 $609,604 $163,936 $8,737 $607,749 $165,791 $7,054 $603,367 $170,173 $8,862 $629,083 $144,457 $8,488 $611,995 $161,545 $7,049 $625,712 $147,828 $8,807 $656,123 $175,447 $7,430 $652,679 $178,891 $6,791 $655,521 $176,049 $8,013 $676,581 $154,989 $8,979 $676,581 $154,989 $7,484 $656,440 $175,130 $7,858 $661,969 $169,601 $7,424 $677,212 $154,358 $6,848 $653,545 $178,025 $6,751 $657,388 $174,182 $8,160 $672,475 $159,095 $7,898 $656,325 $175,245 $8,953 $723,594 $226,526 $9,443 $759,042 $191,078 $8,464 $749,187 $200,933 $10,264 $751,499 $198,621 $8,547 $741,452 $208,668 $8,578 $729,122 $220,998 $9,519 $734,783 $215,337 $9,343 $748,208 $201,912 $8,448 $738,186 $211,934 $9,957 $759,403 $190,717 $9,738 $726,183 $223,937 $9,785 $757,037 $193,083 $8,191 $672,232 $179,138 $9,914 $665,023 $186,347 $9,954 $667,657 $183,713 $10,859 $654,198 $197,172 $9,730 $659,435 $191,935 $10,430 $661,190 $190,180 $10,222 $647,321 $204,049 $10,102 $666,743 $184,627 $10,610 $678,705 $172,665 $9,374 $658,990 $192,380 $10,830 $656,221 $195,149 $9,017 $676,934 $174,436 $10,423 $641,571 $210,589 $9,985 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 $634,973 $662,054 $654,962 $645,579 $658,112 $637,711 $638,317 $651,996 $630,766 $645,095 $637,807 $217,187 $190,106 $197,198 $206,581 $194,048 $214,449 $213,843 $200,164 $221,394 $207,065 $214,353 $9,766 $11,148 $9,339 $9,468 $10,324 $9,737 $9,290 $9,213 $10,143 $10,383 $9,059 On-Time Delivery Month Number of deliveries Number On Time Percent Jan-08 1086 1069 98.4% Feb-08 1101 1080 98.1% Mar-08 1116 1089 97.6% Apr-08 1216 1199 98.6% May-08 1183 1168 98.7% Jun-08 1176 1160 98.6% Jul-08 1198 1181 98.6% Aug-08 1205 1189 98.7% Sep-08 1223 1210 98.9% Oct-08 1209 1194 98.8% Nov-08 1198 1180 98.5% Dec-08 1243 1223 98.4% Jan-09 1220 1201 98.4% Feb-09 1241 1224 98.6% Mar-09 1237 1217 98.4% Apr-09 1258 1242 98.7% May-09 1262 1246 98.7% Jun-09 1227 1212 98.8% Jul-09 1243 1227 98.7% Aug-09 1281 1264 98.7% Sep-09 1272 1254 98.6% Oct-09 1295 1278 98.7% Nov-09 1298 1281 98.7% Dec-09 1318 1296 98.3% Jan-10 1281 1264 98.7% Feb-10 1320 1304 98.8% Mar-10 1352 1334 98.7% Apr-10 1336 1320 98.8% May-10 1291 1276 98.8% Jun-10 1342 1326 98.8% Jul-10 1352 1337 98.9% Aug-10 1377 1360 98.8% Sep-10 1385 1368 98.8% Oct-10 1356 1338 98.7% Nov-10 1362 1346 98.8% Dec-10 1349 1333 98.8% Jan-11 1386 1371 98.9% Feb-11 1358 1342 98.8% Mar-11 1371 1356 98.9% Apr-11 1362 1348 99.0% May-11 1350 1338 99.1% Jun-11 1381 1366 98.9% Jul-11 1392 1378 99.0% Aug-11 1371 1359 99.1% Sep-11 1402 1387 98.9% Oct-11 1384 1370 99.0% Nov-11 1399 1377 98.4% Dec-11 1369 1357 99.1% Jan-12 1401 1390 99.2% Feb-12 1388 1376 99.1% Mar-12 1395 1385 99.3% Apr-12 1412 1401 99.2% May-12 1403 1392 99.2% Jun-12 1415 1402 99.1% Jul-12 1426 1415 99.2% Aug-12 1431 1420 99.2% Sep-12 1445 1426 98.7% Oct-12 1425 1414 99.2% Nov-12 1413 1403 99.3% Dec-12 1456 1427 98.0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 A Defects After Delivery B C D Defects per million items received from suppliers Month 2008 2009 2010 January 812 828 824 February 810 832 836 March 813 847 818 April 823 839 825 May 832 832 804 June 848 840 812 July 837 849 806 August 831 857 798 September 827 839 804 October 838 842 713 November 826 828 705 December 819 816 686 E 2011 682 695 692 686 673 681 696 688 671 645 617 603 F 2012 571 575 547 542 532 496 472 460 441 445 438 436 Time to Pay Suppliers Month Working Days Jan-08 8.32 Feb-08 8.28 Mar-08 8.29 Apr-08 8.32 May-08 8.36 Jun-08 8.35 Jul-08 8.34 Aug-08 8.32 Sep-08 8.36 Oct-08 8.33 Nov-08 8.32 Dec-08 8.29 Jan-09 7.89 Feb-09 7.65 Mar-09 7.58 Apr-09 7.53 May-09 7.48 Jun-09 7.45 Jul-09 7.36 Aug-09 7.35 Sep-09 7.32 Oct-09 7.3 Nov-09 7.27 Dec-09 7.25 Jan-10 7.22 Feb-10 7.21 Mar-10 7.22 Apr-10 7.29 May-10 7.25 Jun-10 7.23 Jul-10 7.28 Aug-10 7.25 Sep-10 7.24 Oct-10 7.26 Nov-10 7.21 Dec-10 7.23 Jan-11 7.24 Feb-11 7.19 Mar-11 7.21 Apr-11 7.23 May-11 7.22 Jun-11 7.19 Jul-11 7.17 Aug-11 7.15 Sep-11 7.16 Oct-11 7.16 Nov-11 7.15 Dec-11 7.14 Jan-12 7.12 Feb-12 7.11 Mar-12 7.11 Apr-12 7.11 May-12 7.11 Jun-12 7.12 Jul-12 7.08 Aug-12 7.09 Sep-12 7.09 Oct-12 7.04 Nov-12 7.06 Dec-12 7.08 Response times to customer service calls Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 4.36 4.33 3.71 4.44 2.75 3.45 1.67 2.55 5.42 4.73 2.52 4.07 3.24 1.95 2.58 2.30 5.50 1.63 2.69 5.11 4.35 2.77 3.47 1.04 2.79 4.21 3.47 3.49 5.58 1.83 3.12 1.59 5.55 6.89 5.12 4.69 2.89 3.72 1.00 3.11 3.65 0.92 1.00 6.36 5.09 4.59 5.40 4.05 8.02 5.27 3.44 8.26 2.33 1.17 3.90 3.38 4.00 0.90 6.04 1.91 1.69 1.46 4.49 1.26 3.34 3.85 2.53 8.93 3.88 1.90 2.06 0.90 4.92 5.00 2.39 6.85 3.39 2.95 4.49 2.31 3.55 3.52 3.26 5.69 5.14 4.69 3.57 2.71 3.52 5.20 4.68 3.05 0.98 3.34 3.41 1.65 1.25 5.13 3.59 5.91 2.34 3.59 3.31 3.58 2.18 5.29 1.07 1.00 2.80 4.03 2.79 2.96 4.35 1.00 2.86 1.82 3.06 2.39 2.09 3.78 2.46 2.18 4.44 3.74 2.40 1.63 4.28 2.87 2.07 4.55 4.87 6.11 1.59 2.40 4.47 0.90 2.90 2.13 6.76 4.78 3.05 4.44 1.94 4.87 2.58 5.24 2.84 4.13 1.50 4.96 3.90 3.11 5.50 4.08 1.25 7.17 5.58 4.41 3.32 0.90 2.47 4.04 3.43 5.70 3.11 3.40 2.20 3.52 4.24 5.09 2.98 1.00 1.08 3.15 3.52 3.18 1.88 7.66 4.65 3.40 3.63 4.87 2.31 0.90 4.25 4.65 2.66 2.04 1.86 3.97 1.00 1.35 5.08 0.90 4.99 4.37 1.90 3.85 5.90 1.62 4.40 2.01 3.76 2.47 6.07 2.81 1.09 1.87 1.64 1.34 3.12 3.20 1.00 1.76 4.60 1.03 6.40 8.05 2.12 5.83 1.00 5.58 3.52 2.31 3.68 4.91 4.32 3.94 1.19 4.92 4.14 1.99 3.92 5.06 3.61 2.47 3.79 2.63 4.13 3.97 4.13 3.26 4.02 3.89 5.86 3.27 2.43 1.00 3.34 4.26 2.63 6.88 0.90 2.86 2.34 3.51 3.28 1.70 4.47 1.71 2.24 3.83 2.53 2.41 3.24 2.30 4.18 6.39 0.90 1.79 4.14 2.47 3.25 5.35 4.73 6.57 3.87 2.70 2.65 4.02 5.20 2.33 2.65 4.18 2.46 3.61 3.21 2.03 5.28 3.67 2.36 8.82 3.84 0.90 3.85 3.62 4.33 4.73 3.64 3.35 2.43 3.38 2.20 4.12 4.64 1.05 5.62 5.50 1.54 4.38 4.57 1.40 2.65 2.67 0.90 6.51 0.90 2.87 2.99 2.49 3.42 4.16 6.40 0.90 3.69 2.11 4.19 2.67 3.97 0.90 3.21 2.87 1.73 2.86 3.03 4.33 1.26 3.51 3.55 7.45 3.52 3.12 1.90 1.95 6.16 5.95 5.93 3.49 2.23 1.86 2.09 2.70 6.40 2.05 5.52 3.03 5.35 2.41 1.03 1.76 1.00 8.21 4.96 7.46 5.11 2.98 2.95 2.64 3.63 2.52 4.85 4.84 6.46 0.90 7.42 4.49 5.34 3.99 5.57 2.88 5.61 1.01 3.79 1.62 3.74 2.59 4.82 0.95 3.63 4.56 2.48 1.10 5.63 1.34 3.18 3.05 3.87 5.67 2.71 4.50 Employee Satisfaction Results Averages using a 5 point scale Design & Sales & Quarter Production Sample size Manager Sample size Administration Sample size Total Sample size 1st Q-09 2.86 100 3.81 10 3.51 30 3.07 140 2nd Q-09 2.91 100 3.76 10 3.38 30 3.07 140 3rd Q-09 2.84 100 3.86 10 3.45 30 3.04 140 4th Q-09 2.83 100 3.48 10 3.61 30 3.04 140 1st Q-10 2.91 100 3.75 20 3.37 30 3.11 150 2nd Q-10 2.94 100 3.92 20 3.53 30 3.19 150 3rd Q-10 2.86 100 3.89 20 3.47 30 3.12 150 4th Q-10 2.83 100 3.58 20 3.66 30 3.10 150 1st Q-11 2.95 100 3.82 20 3.71 40 3.25 160 2nd Q-11 3.01 100 4.01 20 3.53 40 3.27 160 3rd Q-11 3.03 100 3.92 20 3.62 40 3.29 160 4th Q-11 2.96 100 3.84 20 3.48 40 3.20 160 1st Q-12 3.05 100 3.92 20 3.52 40 3.28 160 2nd Q-12 3.12 100 4.00 20 3.37 40 3.29 160 3rd Q-12 3.06 100 3.93 20 3.46 40 3.27 160 4th Q-12 3.02 100 3.70 20 3.59 40 3.25 160 Engine Production Time Sample 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Production Time (min) 65.1 62.3 60.4 58.7 58.1 56.9 57.0 56.5 55.1 54.3 53.7 53.2 52.8 52.5 52.1 51.8 51.5 51.3 50.9 50.5 50.2 50.0 49.7 49.5 49.3 49.4 49.1 49.0 48.8 48.5 48.3 48.2 48.1 47.9 47.7 47.6 47.4 47.1 46.9 46.8 46.7 46.6 46.5 46.5 46.2 46.3 46.0 45.8 45.7 45.6 Unit Tractor Transmission Costs Current Process A Process B $242.00 $242.00 $292.00 $176.00 $275.00 $321.00 $286.00 $199.00 $314.00 $269.00 $219.00 $242.00 $327.00 $273.00 $278.00 $264.00 $265.00 $300.00 $296.00 $435.00 $301.00 $333.00 $285.00 $286.00 $242.00 $384.00 $315.00 $288.00 $387.00 $300.00 $314.00 $299.00 $304.00 $302.00 $145.00 $300.00 $335.00 $266.00 $351.00 $242.00 $216.00 $277.00 $281.00 $331.00 $284.00 $289.00 $247.00 $276.00 $259.00 $280.00 $312.00 $322.00 $267.00 $273.00 $209.00 $210.00 $281.00 $282.00 $391.00 $303.00 $304.00 $297.00 $306.00 $391.00 $346.00 $312.00 $236.00 $230.00 $287.00 $383.00 $332.00 $306.00 $299.00 $301.00 $312.00 $300.00 $277.00 $295.00 $278.00 $336.00 $288.00 $303.00 $217.00 $313.00 $315.00 $274.00 $286.00 $321.00 $339.00 $338.00 Blade Weight Sample 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 Weight 4.88 4.92 5.02 4.97 5.00 4.99 4.86 5.07 5.04 4.87 4.77 5.14 5.04 5.00 4.88 4.91 5.09 4.97 4.98 5.07 5.03 5.12 5.08 4.86 5.11 4.92 5.18 4.93 5.12 5.08 4.75 4.99 5.00 4.91 5.18 4.95 4.63 4.89 5.11 5.05 5.03 5.02 4.96 5.04 4.93 5.06 5.07 5.00 5.03 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 5.00 4.95 4.99 5.02 4.90 5.10 5.01 4.84 5.01 4.88 4.97 4.97 5.06 5.06 5.04 4.87 5.00 5.03 5.02 5.02 5.06 5.21 5.09 4.97 5.01 4.90 4.89 4.93 5.16 5.02 5.01 5.10 5.03 5.07 4.92 5.08 4.96 4.74 4.91 5.12 5.00 4.93 4.88 4.88 4.81 5.16 5.03 4.87 5.09 4.94 5.08 4.97 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 5.23 5.12 5.09 5.12 4.93 4.79 5.10 5.12 4.86 5.00 4.94 4.95 4.95 4.87 5.09 4.94 5.01 5.04 5.05 5.05 4.97 4.96 4.96 4.99 5.04 4.91 5.19 5.03 4.99 5.12 4.97 4.88 5.07 5.01 4.89 4.95 5.09 5.09 4.89 4.93 4.85 5.03 4.92 5.09 4.99 4.92 4.87 4.90 5.02 5.21 5.02 4.9 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 5 5.16 5.03 4.96 5.04 4.98 5.07 5.02 5.08 4.85 4.9 4.97 5.09 4.89 4.87 5.01 4.97 5.87 5.33 5.11 5.07 4.93 4.99 5.04 5.14 5.09 5.06 4.85 4.93 5.04 5.09 5.07 4.99 5.01 4.88 4.93 5.1 4.94 4.88 4.89 4.89 4.85 4.82 5.02 4.9 4.73 5.04 5.07 4.81 5.04 5.03 5.01 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 5.14 5.12 4.89 4.91 4.97 4.98 5.01 5.01 5.09 4.93 5.04 5.11 5.07 4.95 4.86 5.13 4.95 5.22 4.81 4.91 4.95 4.94 4.81 5.11 4.81 4.97 5.07 5.03 4.81 4.95 4.89 5.08 4.93 4.99 4.94 5.13 5.02 5.07 4.82 5.03 4.85 4.89 4.82 5.18 5.02 5.05 4.88 5.08 4.98 5.02 4.99 5.02 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 5.03 5.02 5.07 4.95 4.95 4.94 5.12 5.08 4.91 4.96 4.96 4.94 5.19 4.91 5.01 4.93 5.05 4.96 4.92 4.95 5.08 4.97 5.04 4.94 4.98 5.03 5.05 4.91 5.09 5.21 4.87 5.02 4.81 4.96 5.06 4.86 4.96 4.99 4.94 5.06 4.95 5.02 5.01 5.04 5.01 5.02 5.03 5.18 5.08 5.14 4.92 4.97 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 4.92 5.14 4.92 5.03 4.98 4.76 4.94 4.92 4.91 4.96 5.02 5.13 5.13 4.92 4.98 4.89 4.88 5.11 5.11 5.08 5.03 4.94 4.88 4.91 4.86 4.89 4.91 4.87 4.93 5.14 4.87 4.98 4.88 4.88 5.01 4.93 4.93 4.99 4.91 4.96 4.78 Mower Test Functional Performance Sample Observation 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 1 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 2 Fail Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 3 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 4 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 5 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 6 Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 7 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 8 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 9 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 10 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass 11 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 12 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 13 Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 14 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 15 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 16 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 17 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail 18 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Fail Pass Pass Pass Pass Pass Pass 19 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass 20 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Fail Pass Pass Pass 21 Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 22 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 23 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 24 Pass Pass Fail Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 25 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 26 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 27 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 28 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail 29 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass 30 Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Employee Retention YearsPLE YrsEducation College GPA 10 18 3.01 10 16 2.78 10 18 3.15 10 18 3.86 9.6 16 2.58 8.5 16 2.96 8.4 17 3.56 8.4 16 2.64 8.2 18 3.43 7.9 15 2.75 7.6 13 2.95 7.5 13 2.50 7.5 16 2.86 7.2 15 2.38 6.8 16 3.47 6.5 16 3.10 6.3 13 2.98 6.2 16 2.71 5.9 13 2.95 5.8 18 3.36 5.4 16 2.75 5.1 17 2.48 4.8 14 2.76 4.7 16 3.12 4.5 13 2.96 4.3 16 2.80 4 17 3.57 3.9 16 3.00 3.7 16 2.86 3.7 15 3.19 3.7 16 3.50 3.5 14 2.84 3.4 16 3.13 2.5 13 1.75 1.8 16 2.98 1.5 15 2.13 0.9 16 2.79 0.8 18 3.15 0.7 13 1.84 0.3 18 3.79 Age Gender College Grad Local 33 F Y Y 25 M Y Y 26 M Y N 24 F Y Y 25 F Y Y 23 M Y Y 35 M Y Y 23 M Y Y 32 F Y Y 34 M N Y 28 M N Y 23 M N Y 24 M Y Y 23 F N Y 27 F Y Y 26 M Y Y 21 M N Y 23 M Y N 20 F N Y 25 M Y Y 24 M Y N 32 M Y N 28 M N Y 25 F Y N 23 M N Y 25 M Y N 24 M Y Y 26 F Y N 23 M Y N 24 M N N 23 F Y N 21 M N Y 24 M Y N 22 M N N 25 M Y N 22 M N N 23 F Y Y 26 M Y N 22 F N N 24 F Y N Unit Shipping Cost Plant Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Singapore Birmingham Frankfurt Mumbai Kansas City Auckland Santiago Customer Toronto Toronto Toronto Toronto Toronto Toronto Toronto Shanghai Shanghai Shanghai Shanghai Shanghai Shanghai Shanghai Mexico City Mexico City Mexico City Mexico City Mexico City Mexico City Mexico City Melbourne Melbourne Melbourne Melbourne Melbourne Melbourne Melbourne London London London London London London London Caracas Caracas Caracas Caracas Caracas Caracas Caracas Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Atlanta Mowers $1.71 $1.34 $1.52 $1.67 $1.36 $1.86 $1.49 $1.44 $1.60 $1.65 $1.21 $1.58 $1.18 $1.47 $1.72 $1.29 $1.54 $1.56 $1.32 $1.50 $1.22 $1.43 $1.52 $1.73 $1.38 $1.72 $0.91 $1.49 $1.88 $1.47 $1.37 $1.44 $1.49 $1.98 $1.58 $1.50 $1.37 $1.59 $1.61 $1.54 $1.54 $1.00 $1.73 $1.02 $1.42 $1.57 $1.31 $1.74 $1.31 Tractors $2.03 $1.78 $1.87 $2.14 $1.79 $2.19 $2.13 $1.78 $2.15 $2.32 $1.47 $2.13 $1.63 $2.03 $2.09 $1.79 $2.04 $2.22 $1.76 $2.07 $1.58 $1.70 $2.06 $2.28 $1.63 $2.34 $1.17 $1.80 $2.68 $1.77 $1.64 $1.82 $1.86 $2.60 $2.14 $2.01 $1.86 $1.88 $2.08 $1.90 $1.98 $1.26 $2.35 $1.25 $1.70 $2.23 $1.82 $2.26 $1.76 Fixed Costs of Capacity Increase or New Construction Current Plants Kansas City Kansas City Santiago Santiago Proposed Locations Auckland Auckland Birmingham Birmingham Frankfurt Frankfurt Mumbai Mumbai Singapore Singapore Additional Capacity 10000 20000 5000 10000 Cost $ 605,000 $ 985,000 $ 381,000 $ 680,000 Maximum capacity 15,000 20,000 15,000 20,000 15,000 20,000 15,000 25,000 15,000 20,000 Cost $ 917,000 $ 1,136,000 $ 962,000 $ 1,180,000 $ 874,000 $ 1,093,000 $ 750,000 $ 959,000 $ 839,000 $ 1,058,000 Purchasing Survey Delivery speed Price level Price flexibility Manufacturing image Overall service 4.1 0.6 6.9 4.7 2.4 1.8 3 6.3 6.6 2.5 3.4 5.2 5.7 6 4.3 2.7 1 7.1 5.9 1.8 6 0.9 9.6 7.8 3.4 1.9 3.3 7.9 4.8 2.6 4.6 2.4 9.5 6.6 3.5 1.3 4.2 6.2 5.1 2.8 5.5 1.6 9.4 4.7 3.5 4 3.5 6.5 6 3.7 2.4 1.6 8.8 4.8 2 3.9 2.2 9.1 4.6 3 2.8 1.4 8.1 3.8 2.1 3.7 1.5 8.6 5.7 2.7 4.7 1.3 9.9 6.7 3 3.4 2 9.7 4.7 2.7 3.2 4.1 5.7 5.1 3.6 4.9 1.8 7.7 4.3 3.4 5.3 1.4 9.7 6.1 3.3 4.7 1.3 9.9 6.7 3 3.3 0.9 8.6 4 2.1 3.4 0.4 8.3 2.5 1.2 3 4 9.1 7.1 3.5 2.4 1.5 6.7 4.8 1.9 5.1 1.4 8.7 4.8 3.3 4.6 2.1 7.9 5.8 3.4 2.4 1.5 6.6 4.8 1.9 5.2 1.3 9.7 6.1 3.2 3.5 2.8 9.9 3.5 3.1 4.1 3.7 5.9 5.5 3.9 3 3.2 6 5.3 3.1 2.8 3.8 8.9 6.9 3.3 5.2 2 9.3 5.9 3.7 3.4 3.7 6.4 5.7 3.5 2.4 1 7.7 3.4 1.7 1.8 3.3 7.5 4.5 2.5 3.6 4 5.8 5.8 3.7 4 0.9 9.1 5.4 2.4 0 2.1 6.9 5.4 1.1 2.4 2 6.4 4.5 2.1 1.9 3.4 7.6 4.6 2.6 5.9 0.9 9.6 7.8 3.4 4.9 2.3 9.3 4.5 3.6 5 1.3 8.6 4.7 3.1 2 2.6 6.5 3.7 2.4 5 2.5 9.4 4.6 3.7 3.1 1.9 10 4.5 2.6 3.4 3.9 5.6 5.6 3.6 5.8 0.2 8.8 4.5 3 5.4 3.7 2.6 4.5 2.8 3.8 2.9 4.9 5.4 4.3 2.3 3.1 5.1 4.1 3 1.1 3.7 4.2 1.6 5.3 2.3 3.6 5.6 3.6 5.2 3 4.2 3.8 3.3 1 4.5 5.5 3.4 1.6 2.3 2.6 2.5 2.4 2.1 2.9 4.3 3 4.8 3.1 1.9 4 0.6 6.1 2 3.1 2.5 2.1 0.7 4.8 4.1 2.4 0.8 2.6 4.4 2.5 1.8 4.5 1.9 1.9 1.1 3.8 2 1.4 2.5 4.5 1.7 3.7 5.4 2.2 2.2 1.3 2 2.4 0.8 2.6 1.9 1.6 1.8 4.6 2.8 3.7 3 3.1 2.9 3.5 1.2 2.5 2.8 1.7 4.2 2.7 0.5 1.6 0.5 2.8 2.2 1.8 8 8.2 8.2 6.3 6.7 8.7 7.7 7.4 9.6 7.6 8 9.9 9.2 9.3 5.5 7.2 9 9.2 6.4 8.5 8.3 5.9 8.2 9.9 9.1 6.6 9.4 8.3 9.7 7.1 8.7 8.7 5.5 6.1 7.6 8.5 7 8.4 7.4 7.3 9.3 7.8 7.6 5.1 5 6.7 6.4 9.2 5.2 6.7 9 3 6 5 5.9 4.9 2.9 7 6.9 5.5 5.4 4.7 4.5 5.8 5.5 4.9 4.7 4.5 6.2 5.3 3.7 5.2 6.2 3.1 4.8 4.5 6.6 4.9 6.1 3.3 4.5 4.6 3.8 8.2 6.4 5 6 4.2 5.9 4.8 6.1 6.3 7.1 4.2 7.8 4.9 4.5 5 4.8 5 6.8 5 3.8 2.1 3.6 4.3 2.5 1.6 2.8 4.6 4 3.1 3.3 2.6 3.6 2.5 3.4 1.6 2.6 3.3 3 3.5 3 4.5 4 2.9 3.3 2.4 3.2 2.2 2.9 1.5 3.1 3.6 4 2.3 3 2.8 2.8 2.7 2.8 2 3.4 3 3.3 3.6 2.2 2.2 0.7 3.3 2.4 2.6 2.2 Salesforce image Product quality Usage Level Satisfaction Level Size of firm 2.3 5.2 32 4.2 0 4 8.4 43 4.3 1 2.7 8.2 48 5.2 1 2.3 7.8 32 3.9 1 4.6 4.5 58 6.8 0 1.9 9.7 45 4.4 1 4.5 7.6 46 5.8 0 2.2 6.9 44 4.3 1 3 7.6 63 5.4 0 3.2 8.7 54 5.4 1 2.8 5.8 32 4.3 0 2.5 8.3 47 5 0 1.4 6.6 39 4.4 1 3.7 6.7 38 5 0 2.6 6.8 54 5.9 0 1.7 4.8 49 4.7 0 2.9 6.2 38 4.4 0 1.5 5.9 40 5.6 0 3.9 6.8 54 5.9 0 2.6 6.8 55 6 0 1.8 6.3 41 4.5 0 1.7 5.2 35 3.3 0 3.4 8.4 55 5.2 0 2.5 7.2 36 3.7 1 2.6 3.8 49 4.9 0 2.8 4.7 49 5.9 0 2.5 7.2 36 3.7 1 3.9 6.7 54 5.8 0 1.7 5.4 49 5.4 0 3 8.4 46 5.1 1 3 8 43 3.3 1 3.2 8.2 53 5 0 2.4 4.6 60 6.1 0 3.4 8.4 47 3.8 1 1.1 6.2 35 4.1 1 2.4 7.6 39 3.6 1 2.5 9.3 44 4.8 1 2.6 7.3 46 5.1 0 2.6 8.9 29 3.9 1 2.2 8.8 28 3.3 1 2.5 7.7 40 3.7 1 4.6 4.5 58 6.7 0 1.3 6.2 53 5.9 0 2.5 3.7 48 4.8 0 1.7 8.5 38 3.2 1 1.4 6.3 54 6 0 3.2 3.8 55 4.9 0 2.3 9.1 43 4.7 1 2.4 6.7 57 4.9 0 1.4 2.5 2.5 3.4 2.6 2.1 3.6 4 3 2.5 2.2 3.1 2.3 2.7 2.6 3.2 2.3 3.9 2.5 1.9 2.3 2.9 1.6 1.9 2.7 2.7 2.7 2.6 1.5 3.1 2.1 2.1 4.4 3.8 2.5 2.8 2.2 2.7 2.3 2.5 4 3.8 1.4 4 2.5 2.1 2.1 2.8 2.7 2.9 3 5.2 5.2 9 8.8 9.2 5.6 7.7 9.6 7.7 4.4 8.7 3.8 4.5 7.4 6 10 6.8 7.3 7.1 4.8 9.1 8.4 5.3 4.9 7.3 8.2 8.5 5.3 5.2 9.9 6.8 4.9 6.3 8.2 7.4 6.8 9 6.7 7.2 8 7.4 7.9 5.8 5.9 8.2 5 8.4 7.1 8.4 8.4 6 53 41 53 50 32 39 47 62 65 46 50 54 60 47 36 40 45 59 46 58 49 50 55 51 60 41 49 42 47 39 56 59 47 41 37 53 43 51 36 34 60 49 39 43 36 31 25 60 38 42 33 3.8 5 5.2 5.5 3.7 3.7 4.2 6.2 6 5.6 5 4.8 6.1 5.3 4.2 3.4 4.9 6 4.5 4.3 4.8 5.4 3.9 4.9 5.1 4.1 5.2 5.1 5.1 3.3 5.1 4.5 5.6 4.1 4.4 5.6 3.7 5.5 4.3 4 6.1 4.4 5.5 5.2 3.6 4 3.4 5.2 3.7 4.3 4.4 0 0 1 1 1 0 0 1 0 0 1 0 0 0 0 1 0 0 1 0 1 1 0 0 0 1 0 0 0 1 0 0 0 1 0 1 1 1 0 1 0 0 0 0 1 0 1 0 1 1 0 Purchasing Structure 0 1 1 1 0 1 0 1 0 1 0 0 1 0 0 0 1 0 0 0 0 0 1 1 0 0 1 0 0 1 1 1 0 1 1 1 1 0 1 1 1 0 0 0 1 0 0 1 0 Industry Buying Type 1 1 0 1 1 2 1 1 1 3 1 2 1 1 0 2 1 3 0 2 0 1 1 2 0 1 1 1 0 3 0 3 1 2 0 2 1 3 0 3 0 2 0 1 0 3 0 1 0 2 1 3 0 1 1 3 1 3 0 2 0 1 0 3 0 3 0 1 0 1 1 1 1 2 1 3 1 1 1 1 1 1 1 3 0 3 0 2 1 1 0 3 1 3 1 2 1 3 0 0 1 1 1 0 1 1 0 0 1 0 0 0 1 1 0 0 1 0 1 1 0 0 0 1 0 0 0 1 0 0 1 1 1 1 1 1 1 1 0 1 0 1 1 0 1 0 1 1 0 1 0 1 0 1 0 1 0 0 1 1 1 0 1 1 1 0 0 0 0 1 1 1 0 1 0 1 0 1 1 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 3 2 2 2 1 1 2 2 3 3 2 3 3 3 2 1 2 3 2 3 2 2 3 3 3 1 2 2 3 1 3 3 2 1 1 2 1 2 1 1 3 2 2 2 1 1 1 3 1 1 1
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